I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
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Review summary
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Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
Company replied
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
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Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4K reviews
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Scope problems
I still cannot get the scope to zero in accurately. The adjustments do not work. I have to use this on unwanted rodents and refuse to do anything that is 6 inches off target. Crazy frustrating. Any ideas where to get help?
September 2, 2026
Reply from Umarex USA, Inc
We were only able to verify that you purchased pellets from our website using this email address. That said, please give our service department a call at 479-646-4210, ext 7 M-F, between 8:00 AM and 4:30 PM if the airgun/scope is one of our products. Thank you.
No experience was great quick easy…
No experience was great quick easy ordered it on them Saturday and got it within a week just an awesome piece of equipment
August 31, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Awesone upgrade from the .177
Awesone upgrade from the .177. Noticeable, got a bigger wallop for sure.
Liken it to a cb short.
August 31, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex airguns. We certainly appreciate your business.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciatey your business.
I'm very happy with the airgun that I…
I'm very happy with the airgun that I bought
one thing that I would like to see change is there shipping
Elmer fud AKA fed ex has a hard time finding my
house and you never know fare going get on the day
that stood or 5-6days later because they left it some
where else will buy this brand again
August 31, 2026
Very pleased with the services provided…
Very pleased with the services provided by Umarex
August 31, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Excellent product and shipping.
August 31, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
The Walther Air Pistol I bought from…
The Walther Air Pistol I bought from you is horrible, I have Never seen a worse safely button, way too difficult to turn it and the barrell extender is a joke. I Need to Return this as soon as possible!
August 30, 2026
Reply from Umarex USA, Inc
Thank you for reaching out to us. Happy shooting!
I’m on my third .177 HK 416 rifle and…
I’m on my third .177 HK 416 rifle and none of them have shot more than 100 bb’s. Bought a new magazine as well and that did nothing.
Must have some design issues.
August 28, 2026
The product didn't even allow me to…
The product didn't even allow me to load a pellet before it snapped in half... The cnc design is wonderful with aluminum but the plexiglass was the downfall. For the pun that holds the pin to rotate looks to be the issue with the 7 shot mag I got for my notos and for the one I had previously. Give the other one last almost a full yr....
August 29, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex!
Conner was a wealth of knowledge
Conner was a wealth of knowledge , went above and beyond to resolve my issue . First class support
August 27, 2026
Reply from Umarex USA, Inc
Thank you for reaching out to us! We are glad to help!
Lightning Fast Delivery
Lightning fast Shipping. Item Exactly as described. Smooth Transaction. Made my Co2 pistol new again. Thanks for a great product. Will buy again.
August 27, 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting.
Ordered .22 cal. magazines
Ordered .22 cal. magazines for Emerge break barrel, perfect match, sent out forthwith , only other source was Ebay for 35 dollars each. Got them cheaper including delivery from Umarex USA....anything Umarex
you can count on UMAREX USA
August 26, 2026
Reply from Umarex USA, Inc
Thank you for choosing the Emerge and checking out our website for the magazines! Happy shooting!
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Beretta PX4 Storm is One Fun Gun!!!
Beretta PX4 Storm arrived promptly and without issue. The gun has proved to be free of defects to this point, very accurate, and overall just a lot of fun! My only issue - when is Umarex going to produce/restock more of the Walther PPK/S? I have not been able to locate it anywhere for sale. 😔
August 26, 2026
Reply from Umarex USA, Inc
Thank you for picking up our PX4 Storm. We sincerely appreciate your business. We are also very sorry that the Walther PPK/S is out of stock. It will likely be some time yet before the PPK/S is back in stock.
Review
Gun works well. Would have been handy to have an idiot proof cheat sheet, like a half letter with 5 or 10 bullet points. I mostly ignored the manual because ive operated plenty of bb and pellet guns. Turns out HPA doesnt translate as well. For the N2 canister, i screwed it in before tightening the back screw and that was an experience... That caused other issues with the adapter N2 adapter, had to sacrifice another N2 canister to realize what was happening (plastic sliding thing behind valve was stuck, the canister released most of its pressure out of the release hole before I realized what problem was). Also, didnt realize the lever had to be pulled back to charge the canister, fairly counter intuitive. Its working great now that I figured that stuff out, both hand pump and N2 canisters are functional. I was impressed with how tight the groupings are. Some bold bullet points up front with the fundamentals for novices would be handy.
August 19, 2026
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