Umbrel Reviews 5

The dashboard is beautiful, the backup is easy to use, however, some of the apps do not work or have not been updated in some time. Inexperienced users may not understand that apps which are outdated are a security risk.

Apps should be removed if they are not being regularly updated to the latest version. There is not even a "last updated" date to warn users.

It seems their focus is on creating an impressive frontend, but little focus on the apps.

No response when assistance was needed.

Purchased the 2TB version on December 19th, received 1TB, they have no phone # for support, only email which is an AI response.

Sent 4 emails (and submitted support request via their poorly functioning AI chat) total over 10+ days and 0 reply from customer support. Their lack of response forced me to file a chargeback with my bank.

Product overall looks to be good quality and function, but their horrible customer support negates any desire to do any business with them. Any returns, errors, warranty issues, you're on your own!

P.S. I see they don't even care to respond to any of the reviews on this site either, another red flag.

I purchased an Umbrel Home during Black Friday. The company provided a delivery date that was not respected, later claiming the item was out of stock. Since then, they have repeatedly postoned the delivery date with no proactive communication. Customer service has been unresponsive, which I find unprofessional and unreliable. I regret trusting this company.

I ordered my Umbrel Node during the Black Friday “deal” in November. Both the website and the invoice stated that it would be shipped “immediately.” Now it’s almost the end of December — and without manually tracking the parcel myself, I wouldn’t have even known where it is.

The worst part: zero proactive communication. No status email, no transparent update, no proper explanation — just radio silence. At the time of purchase, it looked like there was plenty of stock available. About a week after ordering, they then “gently” hinted that the item was actually no longer in stock. To me, that’s misleading and in hindsight feels like a classic bait-and-switch.

Bottom line: a terrible customer experience, opaque shipping, and no reliable communication. I could have sourced a Raspberry Pi 5 with accessories much faster myself — I wanted to support Umbrel, but after this: never again.

I ordered a Umbrel Home and a couple of days later there was the Black Friday sale. I asked if I could participate even after placing the order and I got a e-mail response in a couple of minutes saying they wil refund the difference to me. They were very understanding and polite.