University of Michigan Dental School Billing Department needs to improve
Edit on 8/13/26. My review is specifically about the University of Michigan Dental School Billing Department. Currently, they require you to call for all inquiries. They should allow customers to contact them via chat, email, fax and regular mail. Some of us hate phone calls, particularly because many billing phone reps at the UMDS Billing Department have been downright rude and hostile towards me on the phone, including yesterday, February 23, 2026 at 3:30 PM. Also, phone calls provide no documentation. And no one likes being on hold for several minutes.
They currently owe me $72.84 for dental services that they provided me back in March. I have contacted them a number of times over the last 2 months about refunding me, but they have been totally ignoring me.i even had to file a BBB complaint recently. No word yet whether UMDS is going to comply with me and the BBB.
Secondly, for dental services the UMDS Billing Department doesn't accept Care Credit credit card, which would enable us low income customers to pay the high cost of dental aervices over 12 months, 18 months or 24 months interest free.