Both Mike and Sophie were empathetic
Both Mike and Sophie were empathetic, experienced professionals and gave a very good contextual examples. Very interactive, insightful and impactful session overall. Thank you
September 24, 2026
Unprompted review
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Company details
Written by the company
Umid is a Care Quality Commission registered, private multi-disciplinary mental health practice based in Hampshire, offering person-centred, holistic assessment and treatment for children, adolescents, adults and families both in person and via secure video link across the UK. Our team includes a Consultant Psychiatrist, accredited psychological therapists, clinical psychologists and occupational therapists who work collaboratively to provide comprehensive psychiatric, psychological and neurodevelopmental assessments including specialist autism and ADHD evaluations, followed by tailored support and therapy. We aim to support you in gaining understanding, awareness and confidence to develop new perspectives and achieve your personal goals, guided by evidence-led care delivered with compassion and clarity.
Contact info
The Barn Annexe, Andover Road, Micheldever Station, SO21 3AR, Winchester, United Kingdom
- 01962435090
- umid@umid.co.uk
- umid.co.uk
4.1
Great
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Clear and considered but shame had to…
Clear and considered but shame had to rush the ending - timekeeping may need prompts from a helper.
July 16, 2026
Unprompted review
Parenting Support
I found the session really helpful to consider practical strategies for managing summer holidays. The topics discussed felt focused and were definitely relevant for our family. The discussions did not get too technical but the presenters shared useful examples and explanations. I liked that it included practical and clear steps to follow and remember. I also felt the presenters were really understanding and encouraging. It was also great to hear from other families too.
July 16, 2026
Unprompted review
Thorough assessment
UMID carried out a very thorough assessment and have tried really hard to engage my daughter and go at her pace. They have also liaised with school which was very helpful. It is early days at the moment but I’m hopeful it will have an impact and help her and our family.
May 14, 2026
Unprompted review
Very caring therapists and…
Very caring therapists and understanding of our needs
May 14, 2026
Unprompted review
Great team and environment
Our experience has been good, everyone is professional and polite creating a relaxing environment which I believe brings out the best in our child. The location and setting also help create a relaxed feel. All professional we have seen have a understood and helped our family move in the right direction.
May 12, 2026
Unprompted review
Fantastic Service
Umid are really welcoming, friendly and knowledgeable. My children really look forward to coming each week to see Eve. She is great with them and always provides me with feedback after each session. I would highly recommend them.
May 11, 2026
Unprompted review
My daughter had an ADHD assessment
My daughter had an ADHD assessment, after getting the expensive report, I asked a reasonable question and got a very formal letter and a £60 fee, I went to book a follow up appointment and inadvertently missed the 48hr deadline. I got no reminder. When I phoned to pay, I was told I couldn’t and they were going to have a meeting about it! I didn’t feel I was being treated with respect and it was against their terms and conditions (which they kept quoting at me). I got an extremely rude email saying I could no longer use their service. There are much better, more reasonable services out there, do not waste your time and money with these people.
June 30, 2025
Unprompted review
Reply from UMID
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are dissatisfied with the service you received, and we recognise that this experience was upsetting for you. We believe we have already discussed these concerns with you directly, but we appreciate the opportunity to respond publicly.
As a private mental health service, we have associated clinical and business costs, and all of our services are chargeable. Our fees, including charges for written clinical correspondence and follow-up appointments, are clearly outlined on our website and within our terms and conditions, which are provided in advance. In line with these terms, all invoices are required to be paid prior to appointments, and unfortunately we are not able to provide or continue services in cases of non-payment.
We understand that your expectations on this occasion were different, particularly around communication, reminders, and flexibility regarding deadlines. We acknowledge that we were not able to meet those expectations, and for that we apologise. It was never our intention for you to feel disrespected, and we regret that this was your experience.
We take feedback seriously and use it to reflect on how we communicate policies and decisions, especially in situations that are understandably stressful for families. Thank you again for sharing your perspective.
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