Umrah Insights Reviews 12

TrustScore 3.5 out of 5

3.4

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Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Our Umrah packages from the UK, especially London, are among our most popular, catering to the large Muslim community. Each package includes essential services like visa processing, flights, accommodation, transport, and ziyarat tours for a smooth pilgrimage. At Umrah Insights, we also offer affordable, tailored Umrah deals to suit individual preferences and budgets. With dynamic packages covering cities like London, Manchester, and Birmingham, we ensure a seamless, cost-effective experience for UK pilgrims. Start your spiritual journey with us and experience the difference!


Contact info

3.4

Average

TrustScore 3.5 out of 5

12 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

A girl named Malaika owes me £900

A girl named Malaika owes me £900. No booking was ever made despite taking the money. She is still answering calls and continues to scam people using the name of Umrah.
Please be very careful and do not trust or deal with her.

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Umrah Insights and Aliza Khan

I had an outstanding experience with Umrah Insights, thanks to Aliza Khan. She expertly managed all aspects of the trip. Firstly, i wasn't convinced about the company but she assured me that the company is ATOL protected. She arranged hotel accommodations in Medina, Makkah, and Dubai, as well as very good transportation. The hotels were conveniently located near the Haram and included an excellent breakfast. It was direct flights with Saudi airline Aliza's attention to detail and dedication truly enhanced our pilgrimage. I highly recommend Umrah Insights and especially commend Aliza Khan for her outstanding support." When ever we wanted any advice she was like available 24/7.
Overall it was an excellent package by Umrah Insights with the help of Aliza Khan . May Allah swt reward them for thier efforts for making this a memorable journey🙏❤️

September 8, 2025
Unprompted review
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Reply from Umrah Insights

Thank you so much for your kind words and glowing review! We're thrilled to hear your Umrah journey was smooth and memorable, and we truly appreciate your praise for Aliza Khan’s dedication. May Allah (SWT) reward you for your dua and trust in Umrah Insights.

Rated 5 out of 5 stars

Thank you Aliza sister for all your…

Thank you Aliza sister for all your hard work. In shaa Allah next year we will go again with you. All was perfect and Aliza was very supportive, whenever I need her support about my trip, she was always help me with kindness ❤️.
5 🌟 for Aliza xx

August 25, 2025
Unprompted review
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Reply from Umrah Insights

Thank you so much for your lovely feedback and kind words! We're truly grateful for your trust, and thrilled to hear that Aliza was able to support you with such care and dedication. In shaa Allah, we look forward to serving you again next year for another beautiful journey. 🌟❤️

Rated 1 out of 5 stars

Scammers and fraud beware of the two…

Scammers and fraud beware of the two girl, Malika n the other one. Bunch of 3 idiots who are literally putting on fake reviews and scamming most of the people from UK.
Don’t trust them with your pennies.

March 1, 2025
Unprompted review
Rated 4 out of 5 stars

Appreciated the efforts done by Aliza

Thanks for your all efforts Aliza which you had done in entire Umrah Trip for my Parents. May ALLAH accept your all efforts.
I am happy with the way everything has been sorted out for me by Aliza. One issue was occurred for hotel where we have wasted 5hours however this is Lesson learnt for you so in future you have avoid this. However rest all good and she coordinated with me for each update and ALLAH made it easy journey for my parents. Thanks

Small note for Customers -When anyone book the package kindly check all the details clearly specially the hotel and check the review on Google or YouTube to avoid any issue for distance etc or services. Also you need to chase them for each task then only your journey will smooth.

Feedback to Jawad from Umrah Insight-When anyone book the economy package to Umrah Insights team get agreed with all details as I had faced one small issue for hotel checkin where I had wasted 5hours and Jawad clearly said we are not responsible for economy package so my feedback here is if you are not accountable for economy package then please don't accept to book it as not everyone in this world is financially strong might be like you. So if your company is taking economy package provide the 100%service to the customers as they are paying the amount to you and not asking any favor in free of cost. Thanks

January 21, 2025
Unprompted review
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Reply from Umrah Insights

Thank you for your feedback and for trusting us with your parents' Umrah journey. We’re glad Aliza’s efforts made the trip smooth and meaningful. May Allah (SWT) accept their Umrah. Ameen.

We sincerely apologize for the hotel check-in issue and appreciate your patience. Your feedback is invaluable, and we’re using this as a learning opportunity to improve.

Regarding the economy package, we regret any inconvenience caused and are committed to providing excellent service for all our customers, regardless of the package.

Thank you for your understanding and support. We hope to serve you again in the future.

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Rated 1 out of 5 stars

Really bad experience

We used the services of this company for our Umrah but it was totally a nightmare from flight booking to hotel booking everything was not up to the mark. They booked below average hotel in madinah by stating it 4 star hotel and shown us a video of a different 4 star hotel but thrown us into a below economy hostel in a slum area. We couldn’t sit on those dirty beds and we stayed the whole night in haram. I kept them requesting to change our hotel and give us what you have shown. But they went offline and we were helpless under open sky. We couldn’t pray properly that day and night. We have a girl with mental trauma already and this took her into anxiety attacks and for 3 days it was hard for us to control her. when the new hotel was given it was also economy class in a very dirty area they given 1 sharing room. But charged us for 2 separate rooms. And flight in 25 years it happened first time that there was no meal offered in the plane not even drinking water. And she should have tell before hand that meal is not included with this flight. We didn’t take anything to eat and drink. We tried to buy but they were not accepting debit cards and we were not been informed before flying. Very poor services, below to the average hotels booking, unprofessional our trip was ruin.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for best services

I just done with my parents umrah package. I am so happy with the way everything has been sorted out for my by agent Aliza. She informed me on every single step And made it so easy for my parents thanks Aliza.

January 14, 2025
Unprompted review
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Reply from Umrah Insights

Thank you so much brother, Pleasure to assist you !

Rated 5 out of 5 stars

Had a chance to book Umrah for me and…

Had a chance to book Umrah for me and my family with this company. They gave me best price and hotels. Throughout the journey, an agent was connected with me to assist in case if there is any issue.
Very much recommended if you are travelling with family.

December 12, 2024
Unprompted review
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Reply from Umrah Insights

Thank you so much brother for the appreciation, It's a pleasure to work with you. May ALLAH bless you !!

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Rated 1 out of 5 stars

Scammed my umrah insights

All the reviews are false these guys are scamming around. These guy run campaigns on meta and then scam the people who are willing to perform umrah. Please for god sake don’t trust these guys. All they say is a lie and they’re not professionals at all. I’ll make sure my experience reaches everywhere so they don’t scam anyone after me. I’ll share there contact details later. These guys are shameless I’ll expose them everywhere and report everything to scam wing and police. Please be aware.

December 10, 2024
Unprompted review
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Reply from Umrah Insights

Dear Hamza, We're sorry to hear that you're unhappy with your experience. However, we'd like to clarify that we provided all the necessary arrangements for your Umrah, as agreed upon in our contract.

Unfortunately, it seems that you were unable to complete your Umrah due to personal reasons. We empathize with your disappointment, but we cannot be held responsible for circumstances beyond our control.

We take all allegations seriously and would like to assure our clients that we operate with integrity and transparency. We have served numerous clients successfully and have a reputation for providing excellent services.

We request that you refrain from sharing false and misleading information about our company. We're open to resolving any genuine concerns you may have and are willing to work with you to find a mutually acceptable solution.

Please contact us directly so we can discuss this matter further and clear up any misunderstandings.

Thank you for your attention to this matter.

Rated 5 out of 5 stars

The whole process was easy and…

The whole process was easy and straightforward. Everything was taken care of for us, and we had a great Umrah experience. Very pleased!

August 9, 2024
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Reply from Umrah Insights

Thank you for your kind words Imran !!

Rated 5 out of 5 stars

We had an absolutely perfect Umrah…

We had an absolutely perfect Umrah experience! Everything from the flight to the hotels and transfers was seamlessly arranged, allowing us to focus on our pilgrimage without any worries. Highly recommend their service for a stress free and well-organized journey! Qurat was great !!

October 16, 2024
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Reply from Umrah Insights

Thank you for your kind words Ryan! We're delighted to hear you had a smooth and satisfying experience with Jawad and Umrah Insights. We look forward to assisting you again for your next Umrah, In Shaa Allah.

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