Unagi Scooters Reviews 

It’s frustrating that I had to wait over 3 weeks for my scooter and no communication from customer service for when it would arrive. And then I was billed for the monthly subscription after having the bike for only a week.

The Unagi scooter makes every ride feel smooth, stylish, and effortless. Its sleek design and responsive handling turn a daily commute into something to look forward to. Light, powerful, and fun—it’s the perfect blend of performance and convenience.

First and foremost it took nearly a month for me to receive my order however, customer service here went above and beyond to not only get on top of the issue but also gave me a warm welcome into the Unagi Family! As for an individual such as myself, for individuals having financial troubles on trying to get a car or if you live in the city/ urban areas and rideshares are costing you a fortune monthly or weekly, then this future commuter is right for you and should be an option in your near future, not only is this very affordable no matter what your credit score line is, but it is also due to the fact it can get you from point A to point B, even all the way to point Z, depending on the mileage and areas you commute that is, as for me I work about six and a half miles away from home in a high desert area of california, Southern California rideshare services can be as much as a hassle as the traffic itself, however this "future commuter" as I love to call these escooters, has already saved me a couple of hundred dollars this month on rideshares as well as saving time commuting from point A to point B, this is not only perfect for college students that are trying to get around their campus, but also for the average Joe or glorious gal that is trying to simply commute across town to get to work or even a simple appointment or errands etc. anyone who has ever thought about jumping into the world of Escooters I suggest that you go big and dive Right in to what the critics have called "The Tesla of Escooters." And not only give do you not give family a chance, but give yourself the chance and the opportunity to change your life and daily routine by adopting one of these awesome babies into your lifestyle.

- Rex

It took a long time for the package to arrive, and the box was completely scuffed up with screws falling out. The scooter is not comfortable to ride; you can feel every tiny bump in the road or joint between pavement sections. No matter how tight I make the screws, they loosen while I am riding the scooter. It is very heavy to carry around and not convenient to hold for long periods of time.

The best scooter I ever had and cheap thx guys

Waited over two weeks for the scooter, when arrived, the scooter’s battery life was only 12 miles when its advertised as 25 miles. They are sending a replacement but just frustrating I would be given a scooter with half the battery life I paid for

Took too long to receive. My coworkers never got theirs and had to ask for refunds. I only got mine after emailing CEO/ COO on LinkedIn. No way to talk with live person and emailing takes too long for response.

Worst they delivered me scooter which I rented me for one month 20 days late and credited 52 dollars for next month to just to utilize they money I should forcefully take it one more time, worst customer support no one responds and never rent scooter from here

I'll start out by saying i really enjoyed the initial compliments and performance but the lack of "right to repair" is really disappointing. I bought 2 of their scooters at the beginning of 2020. I had right about ~1.2k miles before I needed to replace the battery on both of them, I now have 1524 miles on it. The battery could not travel past 2.5 miles at that point. I replaced the battery and tires in December of 2024 for $335. They would not sell me the tires to do the repair myself and said they are not legally allowed to ship the battery for me to replace. They did say shipping the battery installed in the scooter was acceptable but not the battery by itself, no further explanation was given why that is. It is now September of 2025 and my replacement battery will not charge to 100%. I can charge from 10pm to 7am and when I turn it on the battery indicator will be missing a bar, so 4/5 bars. I travel just under a mile to work everyday and same distance back home. If I don't charge it before the next workday I will be able to get to work (just under a mile) but when I leave, even if I leave by noon, it will die after less than 100ft with zero warning. The battery indicator will indicate 2/5 bars but will suddenly turn off with zero warning. Seems a little ridiculous the scooter maxes out at less than 4 miles range on an 8 month old battery. Unagi said they have no warranty on batteries, only 3 months on the repair of replacing the battery. This seems absolutely ridiculous that a battery can't last a whole year and I have to pay $50 just to ship it back to spend another $205 to have the battery replaced. It is absolutely is the iphone of scooters in that it has no right to repair for the consumers. It has been a reliable scooter up until this point, such a shame the company is using crappy replacement batteries with no actual warranty on the battery. If I had to start over I'd probably buy a different brand where I had the ability to replace worn out parts as necessary. Having to ship my scooter to Oakland CA and not have a scooter for 2-3 weeks is just a real pain.

Took too long to receive

I kinda have a lot to say here, I’ve been with them since the model before voyager. Do they live up to their hype? I think they’re a great company and I love what they’re doing with the micro transport space. It’s niche but it’s still a deserving space nonetheless. I think they could do better on support and warehouse management but I have no idea of the constraints they’re working under. My thought as they are a transportation system that they would be outfitted a lot better than they seem they are currently. The device for what it is, remarkable. For it to be as small as it is and fight traffic like it sometimes can is just amazing. This lil unit means freedom for me. It’s an essential part of my day. That doesn’t go to say it without flaws, 1 of which that made me take a break. The rod or stem had come loose letting the wheel move freely, this caused an accident I believe. That’s my biggest complaint. Secondary complains are the charger needs to be sturdier or placed somewhere that’s not a focal point and the scooter can fall on. The scooter actually goes 18 not 20 but I’m okish with that they just need to be honest in their advertising and programming. Of course I wish the batter went on longer but me being a fat individual, it is what it is. I know in time things will come up in that area. My current scoot has a squeal, gotta take care of that here soon. All in all not too bad for something that gets me around 95% of the time. I think my largest complaint really is the customer service is very slow, that’s like a car dealer taking their time to get back to you and I mean like weeks ar a time and a month to get a scooter. Improve on that and they’re perfect.

Customer support is slow and sucks. I ordered blue scooter and got a black one.

They told me they’ll send me a new one and locked up my current scooter so I can’t even use it. They have not even shipped my new scooter yet and decided to lock up my current scooter. Worst service I’ve ever received

I ordered a scooter July 5th 2025 and didn’t receive it until August 14th and when I finally received it, it was missing screws to attach the handle bars to the scooter. It’s been almost two months and two charges later and I’m yet to ride the scooter. If I would’ve known that there was a 6 week turnaround, I would’ve taken my business elsewhere

Unagi scooters are very helpful and convenient. What used to take an hour plus for me to get to work now takes me less than an hour to reach my destination. Thanks to unagi. You made my life easier.

Terrible delivery and response service

I signed up for their service and quickly changes my mind. I tried to cancel before they shipped the scooter, but the only, and I repeat ONLY part of their website that doesn't work is the cancel subscription button. I tried from multiple computers, and no matter what I was not able to cancel my subscription. Their chatbot is useless, and when I reached out to customer support, they conveniently waited until the scooter had shipped (over a week later) to respond to me. They also have no phone support, so if their customer service team just doesn't reach back out to you, you can get locked in to paying their subscription fees for something you didnt want. I filed a formal complaint with the better business bureau and even changed my card number because their business model feels scammy. Avoid this company.

I ordered scooter.. it took 30 days to arrive. It broke and wouldn’t come on in less than I week,with only 25 miles on it.
The website says it ships your replacement scooter within one business days. It’s been 5.

The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for my stolen bike and I was without transit the entire time.

Something that weighed into my choice to try Unagi is the alleged “ease and speed” of replacement if anything breaks. If a month for delivery is the normal standard of service, this is simply not as advertised.

Sometimes CX answered my emails, sometimes they didn’t. They did ensure I got the full free trial I was promised, and the carry case, but it takes some repetition to get all questions answered.

I’m not convinced on the scooter itself. It’s an exceptionally bumpy ride so we’ll see how I fare.