Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Company replied
The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily.... See more
The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for m... See more
Company details
- #1 of 1 best companies in Scooter Rental Service
- #25 of 25 best companies in Transportation Service
Written by the company
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Contact info
1040 22nd Ave, 94606, Oakland, United States
- help@unagiscooters.com
- unagiscooters.com
2.9
Average
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 month
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Unagi in PNW?
One of the better subscriptions available for delivery in the Greater Seattle (2 week review)
-no problems up hill; (haven’t gone up any San Francisco grade hills)
-lightweight/portable (no problems up 4 flights of stairs)
Rider:5’7 139 lbs
November 2, 2024
Reply from Unagi Scooters
Thank you for sharing your review! We’re glad to hear that your Unagi scooter is handling Seattle’s hills and the stairs with ease. It sounds like the perfect fit for your needs! Enjoy the ride, and feel free to reach out anytime with feedback or questions.
Out of town renter
This is my first time using a scooter. I was un decisive if I should buy one or not and renting it has been a great experience. I am currently working away from home and a different city, and I am not in a position to buy a car here as I will be eventually returning, so the rental has been a perfect opportunity. I have not had any service issues yet and hopefully I will not however, I do not doubt that if necessary service will be at a very good standard. I am very happy with the service so far.
October 18, 2024
Reply from Unagi Scooters
Thank you for choosing Unagi for your first scooter experience! We’re thrilled that our rental program has been a convenient fit, especially as you’re working in a new city temporarily. It’s wonderful to hear that you’re happy with the service so far, and rest assured, our team is here to support you if any service needs arise. Enjoy the freedom and flexibility of riding with Unagi!
The scooter is nice however the range…
The scooter is nice however the range is not as indicate. I work 4 miles from my home and I always run out of battery a mile before I get to work
November 1, 2024
Reply from Unagi Scooters
Thank you for sharing your experience! If you’re looking for extended range, you might want to consider upgrading to the Unagi Voyager. The Voyager model is designed specifically with increased battery capacity, helping you go further without needing a recharge. Feel free to reach out if you’d like more details or assistance with the upgrade—our team is here to help!
You can't be It for the price!
Well, hello my name is Patrick. I just recently received my unagi scooter And I must say pretty impressed. It runs fine. I actually got it from my daughter who is 15 years old she loves it complain. I would have that they say it does. It only does 17 mph. I'm going to contact them To see if I'm doing something wrong or if I can swap it out maybe but other than that, she's very happy to have it so far I've only had it for three weeks so far everything's been good. I will definitely recommend To friends and family. As far as only going 17 mph, my daughter says that's fine with her. It's plenty of fast for her. Thanks and have a great day.P.Price
August 23, 2024
Unprompted review
Reply from Unagi Scooters
Hi Patrick! To unlock the maximum speed of 20 mph on your Unagi scooter, just follow these steps:
1. Make sure the scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
3. While holding these, press the power button 10 times quickly.
You’ll hear a beep, which means your scooter is now set to the higher speed mode. Let us know if you need further assistance—happy riding!
So easy and fun to use.
Just started using. A really fun way to get to work. Feel like a kid again!
October 31, 2024
Reply from Unagi Scooters
Glad to hear you’re enjoying the ride! Scooting to work really does bring out that fun, carefree vibe. Here’s to many more enjoyable commutes that make you feel like a kid again! ✨
This is my second scooter .
This is my second scooter .. I’ve used you for the last 4 years.. I have a 40 ft sailboat.. this is my car when I hit land .. sailing perseverance on YouTube
Your scooter has never fail me .. in the states and Bahamas
October 29, 2024
Reply from Unagi Scooters
Thank you for the amazing feedback! We’re thrilled to hear that your Unagi scooter has been a reliable companion for your travels, both on land and sea. We appreciate your continued support over the years! Wishing you safe and smooth rides on your sailing adventures.
Excellent customer service
I initially received a scooter that had slightly defective charging port. I emailed them and they promptly started the process of sending me a new scooter and credited my account for the time between the email and getting the new scooter, which was very prompt as well.
October 16, 2024
Reply from Unagi Scooters
Thank you for sharing your experience! We’re glad to hear our support team was able to resolve the issue with your charging port quickly and get you a replacement scooter. We always aim to make things right, and we appreciate your patience throughout the process! Enjoy the ride!
Arrived quickly
Arrived quickly! Gets me to work and back faster then on the road with traffic! I absolutely love it! Thank you Unagi!
October 24, 2024
Reply from Unagi Scooters
Thanks for the great feedback! We’re thrilled to hear your Unagi scooter is helping you beat the traffic and get to work faster. Ride on!
I have not received my replacement and…
I have not received my replacement and it's been more than 7 days
October 28, 2024
Reply from Unagi Scooters
We’re sorry for the delay in receiving your replacement. We’ll check with our support team to confirm the status and ensure it’s on its way. Thank you for your patience!!!
Frankie's Story
Living in the middle of a city I didn't see any use having a car, so I got rid of it. I started renting scooters around the city from local companies. Life started getting busier, so I began to ride from place to place between 4 jobs. I was spending $60.00-$80.00 a week. I thought to myself there's has to be something easier, more reliable, and more convenient. I did some research and came across a company called Unagi. The problem was I didn't see anything as if my city was eligible. I emailed Unagi, and to my surprise the answer was a: Yes. 5/28/2022 I became I believe the 1st Unagi rider here. So I started spreading the news around. Now I have seen at least over 100 Unagi riders. Bottom line is: 2 years, 5 months, and 6 days later i'm still here. Thank you...
November 4, 2024
Unprompted review
Reply from Unagi Scooters
Thank you for sharing your journey! We’re thrilled Unagi has been your go-to for getting around the city and making life more convenient. It’s incredible that you’ve inspired so many to join the Unagi community too. Don’t forget, with our referral program, you can earn $150 off your rental costs for every friend you refer—and your friends get $50 off when they sign up! Thank you for being a part of our story! Heres the link: https://unagiscooters.com/pages/refer-a-friend/
I wish I could give 0 stars for this company
If I could give 0 stars for this company, I would. They literally have no customer support. They have an AI bot which practically does not know anything. There is no phone number or email address to contact. Their built customer support link never gets any response. I have dropped multiple queries and no response for more than a month.
Now, lemme talk about my actual issue -
I wanted to return the scooter and they said I will be charged $100 restocking fee if I return before 10/10. I canceled on 10/11 and I was still charged that. Even with that, I returned the scooter using Fedex pickup as per their instructions. Fedex guy picked up 3 weeks ago and these guys are still saying that they haven't received the scooter and will charge me monthly $67. I'm still unable to get a response and this is getting super annoying. I will be creating a dispute with my card company and have them handle this fraud company!
November 1, 2024
Unprompted review
Reply from Unagi Scooters
We’re very sorry to hear about the frustrations you’ve experienced with returning your scooter and receiving timely support. We understand how important it is to have these issues resolved promptly. We’ve requested your email address through Trustpilot so we can escalate this internally and make sure someone from our team follows up with you as soon as possible. Thank you for your patience, and again, we apologize for the inconvenience.
Reply from Unagi Scooters
We’re sorry to hear that your experience hasn’t met your expectations. If you’re facing any specific issues with the scooter’s performance or features, please let us know. Our support team would be happy to help troubleshoot or address any concerns to make sure you’re getting the experience you deserve. https://unagiscooters.com/pages/customer-service/
Sent the wrong colour
Sent the wrong colour. Did get technical support when I said the Scooter didn't want to turn on.
October 24, 2024
Reply from Unagi Scooters
Apologies for the mix-up with the color and the initial trouble getting your scooter started. We’re glad our technical support team could assist with the power issue, but we understand this may have been frustrating. Please let us know if there’s anything more we can do to make things right.
great customer service with especially…
great customer service with especially fiona
August 1, 2024
Unprompted review
Reply from Unagi Scooters
Thank you for the kind words! We’re so glad Fiona could help make your experience better. If you ever need anything else, don’t hesitate to reach out!
Excellent Customer Service
I’ve been a member with Unagi for a little over a year now and I have to say, I’m glad I came across them. Their customer service is always accommodating in a timely fashion. I recently wanted to swap out the color of the scooter I rent and I figured it would be a hassle but to my surprise, they were more than happy to make the adjustment for me.
October 1, 2024
Unprompted review
Reply from Unagi Scooters
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with Unagi has been positive and that our team could assist you with the scooter swap. We appreciate your loyalty and are always here to help whenever you need us! Enjoy your ride!
Nothing but trouble
They sent me a defective scooter and never replaced it at all and I paid 116.00 for it and could never ride it because the charging port never charged the scooter and I told them this and nothing ever happened until I lost my checks they turned it over to collections I just wish they would have handled it much better. I think they should send me a scooter in place of the other one cause I had to wait 3 months to get the scooter cause it was supposed to be a new scooter.
November 30, 2023
Unprompted review
Reply from Unagi Scooters
We are really sorry to hear about your experience, and we understand your frustration. We take situations like this seriously, and we’re committed to resolving issues promptly. Please share your email address with us so we can escalate this to our team and make sure it’s addressed immediately. Thank you for your patience, and we hope to make this right for you.
Had a speed problem and emailed them…
Had a speed problem and emailed them and they responded within a day, and had a solution to help me .
October 23, 2024
Reply from Unagi Scooters
Glad to hear our team was able to help with your speed issue so quickly. We’re here to keep you cruising smoothly—thanks for sharing your experience.
I got a replacement scooter a while…
I got a replacement scooter a while back and it was still locked under another account. I sent them an email and they fixed it really fast. The customer service is always very quick to respond to any problem I might have. Which is good because, I live in the city and the scooter has become my main source of transportation.
August 22, 2024
Unprompted review
Reply from Unagi Scooters
We’re happy to hear that our team resolved the account issue quickly for you! We know how important it is to have reliable transportation, especially in the city. Thanks for sharing your experience, and we’re here anytime you need assistance.
The process was simple and easy
The process was simple and easy , but we will be returning our unit.
The lack of suspension is just to hash for my wife's ride from the train to work.
October 22, 2024
Reply from Unagi Scooters
Thank you for sharing your feedback. We’re glad the return process was straightforward, though we understand the importance of a smooth ride. Unagi scooters are designed for portability and ease in urban environments, but we realize they may not be ideal for every commute. Please don’t hesitate to reach out if we can assist further.
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