Unboxingheaven Reviews 37

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found value in their purchases, often receiving items that exceeded the cost of the box, including branded clothing, tech, and home goods. Some people enjoyed the surprise element of the mystery boxes, finding it fun to discover what they received, and were able to resell items for profit. However, some people were dissatisfied with the product quality and value for money, frequently receiving cheap, low-quality items, often described as "rubbish" or "tat" from China. Many reviewers felt the price paid was not reflected in the contents, with some items being damaged, stained, or unusable. There were also concerns about the presence of unbranded items or items of questionable quality or suitability, and some customers felt the boxes contained items that were clearly second-hand or from charity shops.

What people talk about most

Product

Clients share ambiguous opinions on product quality and value. While some customers were delighted, receiving... See more

Quality

Users describe ambiguous interactions with quality. Many customers express disappointment, reporting that... See more

Value for money

Reviewers mention ambiguous feedback about value for money. While some customers were pleasantly surprised,... See more

Price

People report negative experiences with price, consistently expressing disappointment and feeling that the... See more

Based on these reviews

Rated 2 out of 5 stars

First box of returned items (as new customer) was great. They were all in original packaging and in the main usable or working. Second order for 2 boxes of undelivered items was a completely different... See more

Rated 1 out of 5 stars

Received a box of rubbish items everyone of them was cheap tat from China that doesn’t have the safety labels on so just needs to be binned. What an absolute waste of money. The packaging was re seal... See more

Company replied

Rated 1 out of 5 stars

Don’t bother. You will receive just as I did a box of trash from China worth at most £20. Hopefully you won’t receive what I also received which was a pack of anabolic steroids. And growth hormone... See more

Rated 1 out of 5 stars

I watched a video about this site, and thought it looked interesting and the video showed nice things including designer stuff. But mine was Full of chinese cheap rubbish, paid £60 but could have go... See more

Company replied



Contact info

2.9

Average

TrustScore 3 out of 5

37 reviews

5-star
4-star
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1-star

Replied to 21% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Designer Clothing Bundle

Received a good selection of branded clothing, all in good physical condition (although some in need of a wash which they would get anyway). I received 5 dresses - 1 x Hobbs, 1 x Ted Baker, 2 x Monsoon and 1 x Phase 8. I think 2 of them are likely to fit me which out of a 'mystery box' of 5 dresses isn't too bad. The remainder will be either gifted to family members or sold on. After reading reviews I had a bit of buyers regret on placing my order but pleased with the items received! I possibly wouldn't order again, for the same outlay I could go charity shop hunting and get 5 or more items that would fit and be to my taste but that is the 'excitement' about a mystery box isn't it.....

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Nice Surprise

Placed an order to give it a try and really didn't expect a North Face Jacket in mint condition in the clothing box, such a nice surprise and other items were also good. It's worth it for me to resell. Normally I never write reviews but was very pleased with the purchase and the service. Box delivered next day and also responded quickly to my queries. Overall 5 star experience.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Don’t bother. You will receive just as I did a box of trash from China worth at most £20. Hopefully you won’t receive what I also received which was a pack of anabolic steroids. And growth hormone tablets.😳
Save your money.
P.s this is my second review as the other mysteriously got deleted.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Be prepared, take a wish if you want, great surprises

Was unsure, but decided to have a go. Glad I did, you have to be prepared to receive items that may be broken or damaged, they are returned after all.
The box arrived and there was definitely more than 10 in the huge box…. A lot were from Temu, but there was so good items in there. Some i kept and some I sold. Easily made my money back, would definitely use again. Fun experience.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother cheap chinese crap

I watched a video about this site, and thought it looked interesting and the video showed nice things including designer stuff. But mine was Full of chinese cheap rubbish, paid £60 but could have got it all on Temu for half that price!
Disappointed, would not buy again.

January 23, 2026
Unprompted review
Unboxingheaven logo

Reply from Unboxingheaven

Maria,

You did not contact us at any point before posting this review. No email, support request, or attempt to raise these concerns was made, which removed any opportunity for us to investigate or resolve the issue with you directly.

The product purchased was a mystery box, where contents are random by nature and clearly described as such at the time of purchase. Items are not advertised as designer pieces, nor are they guaranteed to match expectations formed from third-party videos or comparisons to other marketplaces.

As a small independent business, we take customer feedback seriously and always aim to resolve concerns fairly when customers engage with us directly. Posting a public review without first attempting contact can be damaging to small businesses and does not reflect a genuine attempt to seek clarification or resolution.

We remain open to constructive communication through the appropriate channels.

Unboxing Heaven

Rated 1 out of 5 stars

Received a box of rubbish items…

Received a box of rubbish items everyone of them was cheap tat from China that doesn’t have the safety labels on so just needs to be binned. What an absolute waste of money. The packaging was re sealed do they are obviously checked prior by the company and then worthless items passed off .
Response by company untrue, I did contact them and received an inadequate response. It was clearly an automated response so they probably have many complaints. Apparently they open packages to check safety but there were toys in box with no ce label so this doesn’t ring true. No offer to even meet me part way to rectify

January 23, 2026
Unprompted review
Unboxingheaven logo

Reply from Unboxingheaven

Kim,

You did not contact us at any point before posting this review. No email, support request, or attempt was made to raise concerns with us directly, which removed any opportunity for investigation or resolution.

The product purchased was a mystery box, which is clearly described prior to purchase. Items may include overstock, clearance, returned, or reprocessed goods. Resealed packaging does not indicate unsafe or non-compliant products, it reflects inspection and repackaging as part of our quality control process.

Claims regarding missing safety labels or items being unsafe were not raised with us, nor were any photos or evidence provided to support this. Had you contacted us, we would have reviewed the contents promptly.

As a small independent business, public accusations made without first engaging with us directly can be damaging and do not reflect a genuine attempt to resolve an issue.

We remain open to constructive communication through the appropriate channels.

Unboxing Heaven

Rated 1 out of 5 stars

dont waste your money unless you love Temu

i bought 2 boxes and was really excited to receive them quickly, however. to find in both boxes nothing but clothing and temu crap, not 1 thing worth the money spent, very sad and it was very disappointing, if i wanted clothing i would have purchased the clothing boxes, what a waste of money . i wont be buying again

January 23, 2026
Unprompted review
Unboxingheaven logo

Reply from Unboxingheaven

Sandra,

You did not contact us at any point prior to posting this review, despite our support details being clearly available. This meant we were not given any opportunity to review or address your concerns directly.

The product purchased was a mystery box. As clearly outlined in the product description, mystery boxes contain a varied selection of items and are not limited to a single category unless explicitly stated. If a specific type of box is required, this is clearly separated on our website.

Posting public accusations without first attempting to engage with us does not reflect a genuine effort to resolve an issue and can be damaging to small independent businesses.

We remain open to constructive communication through the appropriate channels.

Unboxing Heaven

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish. I am convinced the clothes have come from charity shops as lots of them had the plastic tags where a charity shop label was on it. They were old season, creased. I had one whistle dress had no size and the lining had all been cut round the bottom. Only one item was new and from primark and it was size 14 and the box was supposed to be large to 2XL. They were also supposed to be high street labels yet I didn’t recognise over half of them. I reckon these clothes are rags they buy from charity shops or cash for clothes as they all smelt too.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Total waste of money

Total waste of money. Two boxes ordered (the returns & undelivered) and every single parcel contained cheap nasty clothes. Don’t waste your cash on this garbage

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of Money, don’t bother

I spent just short of £100 including postage for 10 items. I ordered a l/XL box. I received 2 size 12 items. One was a cheap nasty gilet from New look. And a top from adidas. A stained denim skirt, a stained, under armour sweatshirt. A goretex jacket with a massive cigarette burn in the arm. A phase eight dress full of fabric pulls. 2 new items. The only decent item was a boss sweatshirt. The others were faded sweatshirt. and smelt. Total waste of money. I complained and got a £30 refund. AVOID..

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

I got my first ever box costing over…

I got my first ever box costing over £90 What a box of crap!!!! 10 items including a ted baker suit jacket with holes in the pockets ? A stained puma sweatshirt tbh it was crap before the stain. !!!! I could go on !!! But I have better things to do. If you think you’re gonna make any money from these boxes think again. DONT WASTE YOUR MONEY!!! I took all the items down the tip to be recycled, if money is no object have a go BUT if you think your gonna be lucky and money is tight? Don’t do it !!!

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

My mixed box arrived today paying over…

My mixed box arrived today paying over £80 including delivery. Very disappointed with it , poor quality items , stuff nobody would want , I will be lucky if I can recoup £20 back . Would not recommend .

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute waste of money

Absolute waste of money. Biggest load of crap, would have been better giving the money to charity.
It feels like a con. All the adverts you see are definitely set up. There’s not one thing worth anything. DO NOT WASTE YOUR MONEY!!!!!

July 25, 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Definitely worth the gamble

Absolutely amazed with my package.
I was a bit sceptical about this after reading reviews but I was prepared to accept that I had wasted £100 however I was pleasantly surprised with my package. I think I will probably make my money back by selling most of it and some I will be keeping. It's just a shame there wasn't more choices and options of a smaller and cheaper box. But I will definitely purchase again.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased from Unboxingheaven on…

I have purchased from Unboxingheaven on quite a few occasions now. My most recent purchase was a box of undelivered parcels, a box of large items a box of toys. The toys are always pretty good and in every one I have had there has been Pokemon items that have either completely or very nearly covered the box. The other boxes had a mix of goods from clothing, trainers, replica football kits, exercise equipment & jewellery. Yes there are clearly some Chinese copies in the boxes but that is the risk you take, they still sell though.
I first started buying pre last Christmas & the boxes did tend to be better quality items ( have you changed supplier / where you get them ?) Even so I have never lost money so still very happy with my purchases. I have also in every box I have had been sent additional items, this compensates for some of the cheaper Chinese items.
On this latest order I had to make a query on delivery - as always dealt with quickly & in the most professional & polite way. Thank you
PS - To other reviewers no I am not a tick toker / influencer just a genuine reviewer !

July 1, 2025
Unprompted review

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