While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, prompt delivery. The silk scrunchies which I bought are beautiful and luxurious. Looks and feels gorgeous. It's also great for the hair without causing any damage by pulling or tugg... See more

Company replied

Rated 3 out of 5 stars

Took a while to receive the order, though I had ordered just before Christmas, but still slow allowing for public holidays. Packageing is pretty average and I would prefer something more environmental... See more

Company replied

Rated 5 out of 5 stars

Absolutely LOVE the hair scrunchies from UNCU London! Just like any 1st purchase I wasn’t too sure what the hairbands would be like… I purchased 3 large scrunchies & 2 skinny ones - I wanted to se... See more

Company replied

Rated 5 out of 5 stars

Royal Mail lost (said it was delivered, but not to me) and UNCU immediately replied (on Bank Holiday!) and I had my parcel sent again and in my hands within couple of days. Fantastic customer service... See more

Company replied

Company details

  1. Fashion Accessories Store

Written by the company

Discover the beauty industry’s longest held and best kept secret here at UNCU London. We’re all about accessible, everyday luxury designed for the modern woman (that’s you) who’s short on time and big on results.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great products from UNCU

Always great products from UNCU and I have built up a collection of their fantastic silk mask and scrunchies. These really are great. The masks allow your skin to breath and helped with maskne. The scrunchies are so light but gentle in your hair. I was them all regularly with delicates detergent and the6 are as good as new. Remember with this pandemic you can never have too many clean masks. The great thing about UNCU there is always plenty of discounts and offers plus now chance to be a VIP.

January 19, 2021
UNCU London logo

Reply from UNCU London

Dear Hayley,

Thank you so much for yet another wonderful review. We are so pleased the products work well for your skin and hair :) You really are our VIP and we couldn't be happier!

Have a lovely day!

Best,
Eliis x

Advertisement
Rated 5 out of 5 stars

Brilliant customer service,fast…

Brilliant customer service,fast delivery.The face masks/hair scrunchies are amazing,such a nice quality .The colour of the materials are exacty as in the photos on the website.

Definitely,I will reorder again.

January 15, 2021
Unprompted review
UNCU London logo

Reply from UNCU London

Dear Gabriela,

Thank you so much for your review. We really appreciate it and can't wait to welcome you back on our site!

Best,
Eliis x

Rated 5 out of 5 stars

Good Quality Comfort!

Very comfortable to wear during daily activity, fits nicely and has a high quality finish. Looks good too, important in the cosmetic and fashion industry!

January 13, 2021
UNCU London logo

Reply from UNCU London

Hey Alan, thank you so much for your lovely review. We are so pleased you find the masks comfortable, fitting and great quality. :)

Rated 5 out of 5 stars

Brilliant customer service and…

Brilliant customer service and beautiful items.I'm a very happy customer and will keep buying from uncu London.

January 13, 2021
UNCU London logo

Reply from UNCU London

Thank you for your lovely review. We cannot wait to welcome you back :)

Rated 5 out of 5 stars

Lovely products,

Have already placed orders. Love all the products!
Even my husband loves your products, he stole my silk mask and is constantly reminding me that I should have got him one as well :)
Will definitely be ordering again:) more than once :)

January 12, 2021
UNCU London logo

Reply from UNCU London

Hi Justyna. Thank you for your great review that really put a smile on our faces. We will most certainly have to get your husband some silk masks too! :)

Advertisement
Show reviews in all languages. (50 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look