Undeniable London Reviews 

454
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the jewelry items, describing them as extremely well-made, durable, and wonderful gifts for loved ones on special occasions like birthdays. Many people also note that standard shipping is often remarkably fast, securely well-packed, and packages arrive safely right on time for events. However, some customers also noted frustrating delivery delays, complicated tracking issues, and occasional missing items in their received shipments. Disappointed buyers frequently mentioned experiencing very slow communication and receiving little to no response when seeking customer support, order assistance, or refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on quality and fulfillment are sharply divided.... See more

Order

Users describe profound frustration with order fulfillment, highlighting severe delays and a lack of... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences regarding shipping times.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, feature... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the poor response time from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more


Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(454)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Faulty chain still waiting for a replacement.

I purchased 2 chains that looked very nice, however one broke very quickly so I contacted customer services provided pictures of said chain and they advised they would send a replacement on 23rd Jan , despite several emails being sent I have not received the replacement and they are no longer responding to any messages asking where the replacement chain is, this appears to be a common theme with this company.

Looks like I will have to go through the bank for a refund.

January 19, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible company

Made an order and they sent me the wrong thing, they said they would rectify this but haven't heard from them since. Do not buy from here

January 8, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Ignoring emails

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

January 4, 2026
Advertisement
Rated 1 out of 5 stars

Terrible customer service …

I was guaranteed delivery of the necklace that I ordered as a Christmas present, when it didn't arrive by Christmas eve I contacted undeniable London by email to cancel the order, and requested a full refund. They got back to me to apologise, and said I could have a refund once I received the item and returned it, it eventually arrived on 2nd January, I have contacted them numerous times about returning it and have had absolutely no reply. I not only had to replace the Christmas gift, but now I have a necklace that looks like rusty cheap metal that I don't want and have had to pay for, terrible customer service!!

December 23, 2025
Advertisement
Rated 1 out of 5 stars

I made 2 different purchases before…

I made 2 different purchases before Christmas and still nothing I let my son pick which he wanted as he has autism and adhd. It stated on the website when buying that it was guaranteed delivery for Xmas and still nothing. My son is very distressed about this and still asking everyday where his chains are. I’ve sent emails and messages on Facebook and I’ve had hardly no response think I’ve had 2 replies from it all. I’m really really upset especially after seeing good reviews

December 20, 2025
Rated 5 out of 5 stars

My grandson saw the necklace

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted with the item.
Took a bit longer to arrive than stated but it was just before Christmas so as expected. Well done very happy x

December 18, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look