Underarmour Reviews 

As everyone seems to be saying, issues with order. Was meant to be here days ago. DHL saying "delayed, please contact seller." I have raised a ticket but, no one has got back to me. Will not be using again. You would think this was a company being run out of someone's living room not the massive brand that is Under Armour.

Having returned my order via the DHL process they will not process my refund as they state it was never collected by DHL. This is despite the fact I have provided the proof including screenshot from the collection locations DHL device. £100 worth of refund owed. Like others I’m having to contact my bank. Disgraceful service that you’d expect from scammers rather than a big brand like this.

I’d placed an order for a skort and a skin t shirt as they were in the sale and THEN looked at TrustPilot reviews. I was then really worried if they’d arrive, if I’d get the right product, what would happen if I needed to return an item… I ordered Sunday night, my items were dispatched Tueaday and arrived Wednesday. Items are as ordered, fit nicely, packaged well and shipping was super speedy. Maybe I’m one of the lucky ones, I don’t know, but I’ve got no complaints.

Avoid at all costs. Tried to invalidate my statutory rights to a refund. Returned goods which were then lost by DHL. Under Armour have denied me a refund despite me having a receipt showing I dropped it off. Now taking up with my bank. Will never use again.

I have disappointed with the quality of my Under Armour trainers. Despite owning several pairs of shoes from brands like New Balance, Nike, and Asics some of which I have used for over 4 years without issue this pair of UA trainers has failed prematurely.

I have owned these for two years, but they are strictly part of a seasonal rotation. I only wear them during the Autumn months and, even then, only occasionally. Despite this very light usage, the shoes are already showing significant wear and tear. Looking at the condition of the soles and the upper material, it is clear they have been "barely worn," yet the structural integrity is failing.

Key Issues:

Lack of Longevity: The materials have worn out far quicker than industry standards.

Poor Value: For a premium price point, I expected them to last as long as my other trainers.

Quality Gap: Compared to my New Balance and Asics pairs, the build quality of Under Armour seems significantly inferior.

I expected much better from Under Armour. Based on this experience, it is difficult to justify purchasing another pair when other brands offer much better durability for the same price.

I’m really disappointed with my recent experience ordering from the Under Armour UK website.

I placed a legitimate online order during a sale for over 50 items — all different products — as I do my clothes shopping in bulk once a year. Payment was taken without issue, only for me to receive an email the following day saying my entire order had been cancelled because I had “purchased too many items”.

This was never flagged at checkout, there were no limits stated, and nothing about the order suggested it was unreasonable or against any terms. Cancelling a paid order after the fact for this reason is completely unacceptable.

To make matters worse, I then had to chase Under Armour to actually get my refund processed, which added further frustration.

In the end, I placed an even larger order through Sports Direct instead — without any issues at all.

Poor communication, poor customer experience, and not how you expect a major brand to treat genuine customers. I won’t be ordering directly from Under Armour again.

Amazing delivery super fast I was so worried after checking bad reviews but i am so happy ordered yesterday got it today !!

Returned my order 6 weeks ago now and still have no refund or update. Left emails and no response it’s awful service

I wish I had read the reviews here before placing my order with them. I would give them zero stars if I could. Order placed on 29th November and confirmation received. Like others I received an email from Under Armour and DHL saying that it has been shipped to my local Londis for collection. Not received anything to say it was ever delivered. The tracking says its still out for delivery. I went to my local Londis who have not received it. I raised a query with UnderArmour on 24th December and not had a response. This was a Christmas present for my nephew. These people are crooks and should hang there heads in shame. Disgusting company. I would advise everyone to avoid.

Made an order on the 25th of November - was told it was out for delivery on the 27th of November with DHL.

Items haven't arrived. I have requested help from the website with no response.

Tracking shows the items are in a depot.

Under Armour have failed to respond to multiple emails and help requests online.

Shocking customer service! Took nearly a week to reply after I raised concerns about a delivery that never arrived. DHL claimed that I had received it and sent a photo of a parcel outside a different house. Under Armour told me that I had to contact DHL about it. This is a clear breach of consumer and contract law. The website seems to be crashed permanently and I am reading reports that Under Armour were hacked in November and may be about to go bankrupt. This might explain why there are so many complaints about them. I am absolutely appalled that they are still taking money from customers and not delivering the goods that were paid for. This is nothing short of criminal. I will never buy Under Armour goods again.

Absolutely terrible;product material cheap and thin customer service worst I’ve encountered avoid if you want professional service and quality, still waiting for refund 4 weeks after return. I filled a review on the website and they wouldn’t publish as it criticised the product and service!!! No refund 1 month later. Never use again!

Placed an order that was dispatched the following day to DHL for delivery to my local parcel shop. Tracking then failed to change. Query raised with Under Armour and acknowledgement received. Parcel shop confirmed no package received and 3 days later item was returned by DHL to Under Armour. Still no reply from them. This was a birthday gift, so I am without the order and the money I spent. Appalling customer service - avoid at all costs!

Took my money but cancelled my order without telling me!

Ordered a lot other things that were all showing as in stock, on Monday. Recieved an email confirming order. And website says courier is 1-2 days delivery. Today I checked the order and it is still showing as just placed, nothing else.

Checked my bank and the money was taken on Monday.

So I contacted Under Armour and they stated the order had been cancelled as they didnt have the stock........but they hadnt told me. So they took my money, cancelled my order, and did not contact me at all.

Two different agents (as the online chat cut off part way through one) told me different reasons.

Then when they offered a refund or replacement, I said I needed what I had ordered so it would have to be a replacement, they said the goods ARE in stock!

So I have asked for the order to be sent........I will update if / when I receive the goods. They have my money, having the goods would be good. I wont be using them again.

UPDATE:

Following discussion with Underarmour on 04.12.25 (review above) they arranged for my goods to be sent and I received them on 05.12.25.

I have changed from 1 star to 3 stars based on the fact they dealt with the issue quickly and got my goods to me incredibly fast, BUT, regardless of how good that resolution was, they should not have taken my money, cancelled my order and not notified me.

Would I use the online store again, probably not. The brand is good, my husband swears by them, but I would probably buy from another source in future.

Ordered trainers on the black Friday sale ( 21/11/25) but still haven't received my order .
Under armour use DHL as a courier service who are awful.... no updates just claiming delivery will be on the 27th then 28th then 29th and so on .
1st of December now and still nothing ?
Unless your going into a store DO NOT ORDER as the courier service is terrible( I understand it's not under armour fault that DHL are terrible but still... of all the courier services to choose why the worst 1 ?)

I thought Under Armour were a reputable brand like gymshark, but they're not. I received some leggings which had a very sheer part, when they are meant to be solid compression leggings. I emailed them the day after receipt to query whether this is a defect. They responded a while later saying please send images. I sent the images. They then closed my case days later, claiming I never sent the images. I sent them screenshots of my email with the images attached, they then told me again that this email was never sent! I said yes it was, and they finally agreed that it was sent. They said they'd pass the images on to the "quality team" and get back to me. They never got back to me.

Terrible service. Returned 3 items over 3 weeks ago. Yes I did get a refund but only for a belt at £35. In my return package was a full tracksuit as well £65 x2. I am so stressed having to chase this up. Never experienced such bad return issues before with anybody else. I will never use this company again!!

Trainers fell apart after a few weeks and the customer service woman was rude, avoid this brand at all costs.

Delivery was fast but I found it quite inconvenient to find a DHL parcel shop to return the order. They are way less common than other couriers especially in the countryside. I hope my refund comes in good time, after seeing other reviews. The quality of the items was disappointing

Solid brand for sportswear. Wouldn't go much deeper than that. Shoes can have some questionable quality same with stuff like accessories it can be the best thing you've ever bought or the biggest waste of your money. If you know what's worth buying. Buy it otherwise give it a look for reviews and spot any complaints as more likely than not they're true. But Generally you will be happy. Well thats what I think anyway. I recently bought some underskins for rugby and they are the difference maker.