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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality, comfort, and durability. Many people appreciate how well the undershirts fit, stay tucked in, and effectively wick away sweat, making them ideal for various climates and as an invisible layer under dress shirts. Reviewers frequently mention that these undershirts are the best they have ever owned, often replacing their entire wardrobe with them due to their long-lasting nature and superior feel. However, some people were dissatisfied with the customer service, reporting difficulties in receiving responses to their inquiries about returns, order issues, or quality concerns, and noting a lack of accessible contact numbers. A few other people also felt that the product material was too thin, felt synthetic, or did not adequately resist odors, and some experienced issues with sizing or seams separating after initial use.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the exceptional quality, comfort,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the perfect fit and exceptional quality... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the excellent... See more

Order

Reviewers mention ambiguous feedback about order, with some expressing satisfaction and plans for future... See more

Customer communications

Customers express significant dissatisfaction with the contact process, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updated review: I did not love the undershirts. They fit and they are as advertised, but too thin for my taste. Also I’m used to cotton and this feels very differently. It’s not for everyone. I... See more

Company replied

Rated 4 out of 5 stars

I love the spec on the garment as you don't see it when you wear a shirt with first button unbuttoned. but the fabric is not good lot of my older shirts have the tencel or the modal burning out from... See more

Rated 4 out of 5 stars

Customer service informed me of what size undershirt they recommended me to order. This gave me more confidence in buying their product. The undershirts did not clear customs in New Zealand... See more

Company replied

Rated 5 out of 5 stars

These undershirts are above and beyond the best I've worn. They don't shrink or lose shape, they help wick away sweat more easily than cotton, and they always stay tucked in. The only thing you'd need... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

UnderFit undershirts are cut longer and lightly hug your hips and below, to stay tucked in all day. Our fabric is ideal for undershirts due to its exceptional softness, advanced moisture absorption, odor resistance and superb breathability. If you want to remain less comfortable in your run-of-the-mill undershirt, by all means, DON’T buy an UnderFit.


Contact info

4.2

Great

TrustScore 4 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love their work

Amazing, a professional working in the Middle East as a heavy sweater presents issues. Their undershirts offer peace of mind as well as comfort to allow me to be confident both socially as well as professionally.

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

"Undershirt" defined

I ordered one each of the three options a couple months ago as a trial. My drawer now contains 2 crews, 13 white V-necks, and 1 beige. The fit is perfect - snug to the body without any hint of compression (the close-fitting sleeves are especially nice), and the material is so soft and lightweight that it often feels like I don't have one on. Even under a polo top they feel like a "second skin". And the deep V and shorter sleeves truly keep them invisible. My only quibble, and it is a personal one, has to do with color. I have found that my white shirts, both dress and polo, demand a white undershirt - anything else makes them look dingy. Laundering and care are a breeze. Since I am a newcomer to Underfit, I will leave the issue of durability to others, but I understand that they have a very long life. In short, "undershirt defined". Behind this wonderful product is a website that is very user-friendly, and service and delivery that are absolutely top-rate (my longest wait for an order was 3 days). Bravo Leigh and Underfit!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

UPDATED: Declined Returns / No Customer Service

Updated 6/27 - Someone was able to get in touch and process the order. Newer company so still trying to figure everything out. Shirts themselves are fantastic.

Ordered from the site and ordered the wrong size. Proceeded to follow the intentionally vague return policy (have to email someone in order to initiate return). After receiving initial response, they stopped responding to provide return/exchange details.

June 21, 2023
Unprompted review
UnderFit logo

Reply from UnderFit

Hi Austen, I apologize for this issue. I dropped the ball on following up with your return. I reached out to you via email early this morning and would love to resolve this with complementary shirts and/or a full refund.

Best,
Leigh

Rated 5 out of 5 stars

Shirts are my favorite clothing item ever!

I typically bike about a mile to pickup my wife a donut on the way to the train and by the time I get on the train I’m sweating and my polo smells. Today, shirt is completely dry, none of that weird deodorant/sweat smells. Could be one of my favorite clothing products I’ve ever worn man!

June 1, 2023
Unprompted review
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Rated 1 out of 5 stars

Damaged shirts and unsize and looks…

Damaged shirts and unsize and looks like used products. It looks like a complete scam. There is no return address or no refund available

April 28, 2023
Unprompted review
UnderFit logo

Reply from UnderFit

Hi Rakesh, I’m sorry for you issue. I believe you purchased from https://underfitt.in/ which is a completely different business. We sell undershirts, primarily to customers in the US.

Rated 5 out of 5 stars

First Impressions Matter

I am big on first impressions. I have been on the hunt for a new approach to fitted undershirts and sent off an email to UnderFit with a couple sizing questions. Response time was great with guidance. I pulled the trigger on a three pack. First day first shirt. Fitted. Well constructed-no weird seams. Plenty of length for my long torso. Threw one on under a cashmere shawl sweater. No sweat. Smooth as silk. Never knew I had it on. Not once. No small thing. Email follow up upon order is awesome-every single step of your order placement through delivery is email notified. If customer service matters, read the way they handle complaints here-professionally and with care. Now, I did discover I had tiny man nipples :-) wearing my new UnderFit. My wife said it was cool. First impressions matter :-)!

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Really a comfortable shirt

Really a comfortable shirt. The material feels light and the fit is great. I liked that they are easy to keep tucked and don’t billow or wrinkle up at all.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

The only undershirts my husband wears

These are the only undershirts my husband will wear. I first bought them for him in 2016 (it's now 2022). They have held up incredibly well over 6 years, and I am only now replacing them as the armpits have understandably greyed - though not nearly as fast as others have in the past. Would highly recommend them!
Also great that they have a tall size - my husband is 6'6" and very skinny - these fit him perfectly.

August 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Repurchase

Last year, I ordered two UnderFit crew t-shirts. I was very pleased with the material and the fit. Unfortunately, possibly through my fault and using the wrong cleaning solutions, they became a bit discolored after washing them. In contacting the company, Leigh McKenzie, was very responsive, engaged me in a conversation and provided me with an opportunity to try another two pair at a bit of a discount. In fact, she responded to my emails late at night, over the weekend and on a holiday. Now that is customer service!

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great shirts and great customer service

Great shirts and great customer service. I ordered 3 v-necks and got 2 V-necks and a crew sent to me. As soon as I reached out to customer service they responded by sending the 3rd v-neck. The shirts are very comfortable and stay tucked in all day. Definitely will buy from them again.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect undershirts

I struggled for years to find the perfect undershirt, this might be it. The cut of the V-neck is just right to wear with an open collar. The fit is perfect, not baggy but not too tight either. I love the fabric. Soft to the touch and seems to stand up to multiple washings so far. Very happy with these shirts.

March 23, 2022
Unprompted review
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Rated 3 out of 5 stars

Customer service is non-existent

I ordered five v-neck shirts for my husband. They seemed fine, but he preferred a crew neck style. I attempted to contact the company multiple times through the email address they provided, but they did not respond. You can't have a company without customer service. Their "no questions asked" return policy seems to mean that "customers may not ask any questions or return items." Very disappointed.
Updated six months later: The owner of the company has contacted me and has offered explanation for the lack of communication last fall and plans for moving forward with more attention to customer service. I am hopeful that this will be the case for all of their business going forward.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Easily worth it for dry armpits

Love these shirts. Instantly notice the difference in sweat-wicking, dry and cool feeling. I was getting sweaty pits at work with other shirts. Not any more. That’s what makes it absolutely worth it for me. I usually wear size S in men’s clothing. Sized up to M for these which was just right.

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

This was my third order

This was my third order. I tried a couple t-shirts, loved me and ordered 10 more. That was at least 4 years ago. This order was for 10 undershirts, love the tight fit, stays tucked, and are plenty long. Hold up well, buy in is high but value pays off over time.

November 30, 2019
Unprompted review
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Rated 5 out of 5 stars

Good customer service

company was very response when I reached out to them via email re a question I had in an order.

November 19, 2019
Unprompted review
UnderFit logo

Reply from UnderFit

Hi Eugene,

I apologize for the mixup with your order. Please send us an email at service@underfit.com. We’ll look into what happened with your order and make it right as soon as possible.

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