Our issue isn’t resolved yet, due to my mom’s illness have to change my parent’s flights. Yet I want to should out to Richie from customer experience team for replying and just being human in understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Betty was incredible to work with. She guided me through every step, offered smarter options than the ones I picked, and genuinely cared about getting my trip right. When Lufthansa suddenly changed on... See more
Company replied
Got reasonably-priced tickets from this unknown Underpricer. Checked on airline website after buying and the itinerary was there. The booked flights happened and went well. Underpricer tried to sell... See more
Company replied
Great platform. Easy to reach humans. I had to cancel my flight, so I called to get info to see if I could just change it. When the change I wanted wasn't possible just due to flight availability, I n... See more
Company replied
Company details
Written by the company
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market. Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist. https://underpricer.com/
Contact info
United States
- underpricer.com
4.1
Great
386 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UnderPricer
Wow! That’s absolutely amazing! Thank you so much for your support, we truly appreciate it. Just a reminder that we’re always here for you, 24/7!
Warm regards,
Underpricer
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I had a round trip from O'Hare Chicago…
I had a round trip from O'Hare Chicago to Nairobi, I liked how they kept me updated about my trip.
January 4, 2026
Unprompted review
Reply from UnderPricer
Thank you so much for booking with us! We’re thrilled to have been part of your journey. Remember, we’re here for you 24/7 if you need anything at all. Hope you had an awesome trip!
Warm regards,
Underpricer
Terrible customer service
Booking the flight was easy, but the confirmation did not go through, probably because the price was too low and the airline would not confirm the booking. When I called UnderPricer to cancel the booking, I was passed from person to person, and ultimately put on hold and then disconnected. This happened several times, and I finally gave up. I spoke with my credit card company, and they assured me that they would not put through the booking without contacting me, which was true. Terrible customer service--just passed from person to person and then music and then disconnected.
January 5, 2026
Unprompted review
Reply from UnderPricer
Thank you for reaching out! We appreciate your feedback, and while we’re sorry we didn’t meet your expectations this time, we hope to have the chance to serve you in the future.
Best regards,
Underpricer
Hi Meredith! We’re really sorry to hear about this. Please send us your booking details so we can take a look. You can also share more information by emailing us at claims@underpricer.com. We’re happy to help and look forward to hearing from you.
Warm regards,
Underpricer
Karla and the second male rep
My refund request was handled very professionally and I was happy with my refund
December 1, 2025
Unprompted review
Reply from UnderPricer
Hi Reshma! We’re so happy to hear you had an amazing experience with us! If you’re planning your next trip or have any questions at all, we’re always here to help.
Warm regards,
Underpricer
Asiana website far from friendly
Asiana website far from friendly. Customer service from UnderPricer showed me how to navigate it. If anyone else encounters this, you have to put in your first name and middle name in the spot for given names with NO spaces or it doesn't work.
January 4, 2026
Unprompted review
Reply from UnderPricer
Thank you for your feedback! We’re happy to help with navigation anytime. If you need anything else, just reach out. Safe travels!
Warm regards,
Underpricer
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Good customer service
There was an issue with the booking, and the customer service agent actually took the initiative to reach out to me by phone and correct the problem right away. It was the best customer service I've ever had with an online travel agent. I would definitely use this service again.
November 9, 2025
Unprompted review
Reply from UnderPricer
Thanks so much for the amazing review! We’re glad everything went well. If you need any help, just let us know.
Warm regards,
Underpricer
great price for 4
great price for 4, travelled to Nigeria, great experience, great customer service. On point and quick response from the team. Will book again with underpricer
December 10, 2025
Unprompted review
Reply from UnderPricer
We’re happy to help you get the best deal and a great booking experience! If you have any questions, feel free to reach out anytime.
Warm regards,
Underpricer
Unexpectedly good customer service
Unexpectedly good customer service. Competitive Price. My sales person is Sydney.
January 1, 2026
Unprompted review
Reply from UnderPricer
We’re so glad you had a great booking experience with us! If you need anything at all, we’re here for you 24/7.
Warm regards,
Underpricer
Reply from UnderPricer
Thanks so much for the awesome feedback! We’re happy we could help. Safe travels!
Warm regards,
Underpricer
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Sell me seats that I had already picked with the airline.
At first, I was very impressed with this company, but after the guy tried to sell me my seats that I had already picked with the airline for five $400 extra it made me a little suspicious. Everyone was good with this company except when they try to sell me the $400 Seat seats that I had already picked. I didn’t like that.
January 1, 2026
Unprompted review
Reply from UnderPricer
Thanks for sharing your feedback! We’ll look into this for you. If you need any help, just let us know. Have a wonderful trip!
Warm regards,
Underpricer
A good travel agent at a good price
The airline canceled a flight, and UnderPricer re-scheduled my flights to accommodate.
They informed me of the cancellation as soon as it happened, asked me what I wanted to do, and made the changes with the airline.
Similar experience as with a traditional travel agent, but with a lower price. They also beat the direct airline price for the flight.
December 23, 2025
Unprompted review
Reply from UnderPricer
Thank you for trusting us with your reservation! We’re so happy to hear that everything worked out despite the involuntary cancellation. If you need anything at all, just let us know. We’re always here to help!
Warm regards,
Underpricer
Reasonably-priced tickets
Got reasonably-priced tickets from this unknown Underpricer. Checked on airline website after buying and the itinerary was there. The booked flights happened and went well.
Underpricer tried to sell seat selection, baggage, insurance, etc like all ticket sellers, but called me to sell these, which was new.
December 20, 2025
Unprompted review
Reply from UnderPricer
We’re glad everything went well, Sander! Thank you for choosing us. Safe skies!
Warm regards,
Underpricer
Great price and attention
Great price and more attention to ensure travel went well than you get from buying from the airline. .
December 3, 2025
Unprompted review
Reply from UnderPricer
Thanks for sharing your wonderful experience with us! If you have any questions or concerns, just let us know. We’re happy to help
Warm regards,
Underpricer
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Reply from UnderPricer
Thank you for your feedback and rating! It’s our pleasure to assist you. Safe travels!
Warm regards,
Underpricer
I was worried but everything turned out great
I was worried about buying through an unknown third party but had a great experience. We booked a few months in advance so it was nice to get update emails that everything was on track. We got cheap tickets on a premium airline and were very pleased with the experience
December 4, 2025
Unprompted review
Reply from UnderPricer
Thank you for trusting us! if you have any concerns, please feel free to let us know. Safe skies!
Warm regards,
Underpricer
I try to change my flight with 3 months…
I try to change my flight with 3 months before, and he say you don't have a option.....I don't recomand this agency...stupid agency...
December 15, 2025
Unprompted review
Reply from UnderPricer
Thank you for reaching out to us regarding your voluntary schedule change, Alexandru. Please note that each ticket is subject to airline policies, which are set by the airline and must be adhered to. As per the policies of your ticket, it is non-changeable.
We understand that you wish to cancel the inbound segments. Our service team has already provided the necessary details required to request an exception from the carrier; however, we have not yet received a response. Should you wish to proceed with the request, kindly get back to us with the requested information.
We truly appreciate you sharing your feedback, and please know that we’re here to help.
Warm regards,
Underpricer
The people there was very helpful and…
The people there was very helpful and professional they answered all my questions
November 29, 2025
Unprompted review
Reply from UnderPricer
Thank you for the review, Eddie! If you need any help or are looking to book a new adventure, please let us know. We’re here to help!
Warm regards,
Underpricer
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Excellent customer services
December 14, 2025
Unprompted review
Reply from UnderPricer
Thank you for booking with us! Should you need further assistance, please let us know. We’re here to help.
Warm regards,
Underpricer
Dia is the best!
Dia was an absolute delight to talk to. She was understanding of me saving money on this trip and found me the best discounts possible. She explained everything thoroughly and was so kind and understanding. Found me window seats for the best price possible. She is a queen!
December 13, 2025
Unprompted review
Reply from UnderPricer
Thank you for the amazing review! We’re glad to hear that Dia was able to provide you with the best deal and assist you throughout the booking process. Have a safe trip!
Warm regards,
Underpricer
great customer support
the representative was very helpful to me with a technical issue. She assisted by sending me e tickets In a PDF format I needed to complete a visa application. She was very parltient and thorough. Much appreciated
December 9, 2025
Unprompted review
Reply from UnderPricer
Thank you for choosing us! It's our pleasure to assist you!
Warm regards,
Underpricer
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