Understood Care Reviews 262

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I was very fortunate to have Talisha Williams as my advocate. She was extremely professional knowledgeable and kind. She went above and beyond so many times this past month it would be hard to pick ju... See more

Rated 4 out of 5 stars

Brittany with Understood care has really gone the extra mile trying to help untangle the issues that have piled up in my life. Considering the distance between us, any thing she tries to do is even ha... See more

Rated 5 out of 5 stars

Talisha is my amazing advocate. I didn’t realize I needed one until I was blessed with her. She has jumped in with both feet and arms to do an amazing job helping me. And never does a call go by that... See more

Rated 5 out of 5 stars

Mia is so helpful with all my needs. She asks complete questions in order to help me completely. She stays on the phone making calls with me to make sure I get the information I need and all of my que... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Billyne has helped me alot

Billyne has helped me alot. She's been checking out my Medicaid so I understand it better and what it pays. She's also helped me sign up for Section 8 and possibly moving. Always worried about if I have enough food and money to pay my bills

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

This is a very special advocate who started finding help for around March 1st and still checks on me.g help

I applaud my advocate Andrea. She has went beyond making sure I am ok. I have been going through some very emotional time. She has been making sure I am ok and all the resources she has found for me to call and she calls the resources herself trying to get the hell I need. I wish there were more caring people in positions like her that go on to help in every possible way. I want to say thank you for you being who you are.

March 2, 2026
Unprompted review
Rated 4 out of 5 stars

Sasha was so kind and understanding

Sasha was so kind and understanding. I sometimes feel like I'm asking for charity but She was so sincere she made relaxed and comfortable. She was quick to find the help I was needing and keeps in touch with me.

March 26, 2026
Unprompted review
Rated 4 out of 5 stars

Brittany with Understood care has…

Brittany with Understood care has really gone the extra mile trying to help untangle the issues that have piled up in my life. Considering the distance between us, any thing she tries to do is even harder but she keeps her nose to the grind stone on my behalf.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Understood Care

I would like to thank Understood Care . very much
Tanisha really helped me with everything .. I got approved for Cass De Rosal Apartments i move in on April 7th i couldn't have done it without her I . i really appreciate ur program helping me , than you ..

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Lisa, my…. Great fullness ❣️

I have gotten so much help from my advocate from your organization. The lady( Lisa) has given me more help than anyone else that I have came to for help. Have been with me every step of the way. Even now. She keeps up with me and helping me. She reached out to people on my behalf to get me off the streets as well as finding me a place to stay safe, and a place to live that I can afford to live. I'm so GRATEFUL ❣️🙏🏾🙌🏾

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Christine Very polite and professional…

Christine Very polite and professional person who really cares about her patients Very understanding and she touched my heart ❤️ 1,000 kudos to her and the company 👏 sincerely Mr Pete Rivas from Wichita Falls Texas 76306

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amanda's Professionalism

Amanda has been wonderful. Her professional support for the last 1.5 years has helped me cope with medical care and her professional knowledge and assistance alleviated my intense confusion with billing concerns. Thank you so much.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Understood Care

LeKeisha is very helpful, professional, knowledgeable and empathetic. I really like and appreciate the information and willingness to help me and family.

February 15, 2026
Unprompted review
Rated 3 out of 5 stars

I like Samantha

I like Samantha! We are just beginning and it is a process to get me situated but I’m confident we will work together to achieve the goal.

March 18, 2026
Unprompted review

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