Understood Care Reviews 262

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I was very fortunate to have Talisha Williams as my advocate. She was extremely professional knowledgeable and kind. She went above and beyond so many times this past month it would be hard to pick ju... See more

Rated 4 out of 5 stars

Brittany with Understood care has really gone the extra mile trying to help untangle the issues that have piled up in my life. Considering the distance between us, any thing she tries to do is even ha... See more

Rated 5 out of 5 stars

Talisha is my amazing advocate. I didn’t realize I needed one until I was blessed with her. She has jumped in with both feet and arms to do an amazing job helping me. And never does a call go by that... See more

Rated 5 out of 5 stars

Mia is so helpful with all my needs. She asks complete questions in order to help me completely. She stays on the phone making calls with me to make sure I get the information I need and all of my que... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Donald seems to be working hard but I…

Donald seems to be working hard but I have received a positive result in terms of a place to rent (within my budget) or funding for the place I am in, we have some coals in the fire that may bring some results.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Keeping me informed

Monnae has been very good about explained any processes. She has keep me well.informed about what's going on. She is also great about maintaining contact. I feel very comfortable in discussing any important topics.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Help and personal attention I've received

I first came to know Andrea when I was searching for a place to live .Andrea not only came through with resources,but options in other cities.
She's even gone so far as to reach out just to see how I was doing and letting me know I was not alone in this difficult time in my life, suddenly becoming homeless and without any family for support.
She's been like my Earthbound Guardian Angel.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jesus is the absolute best

Jesus makes you feel like you always have someone on your side helping to get what you need. He calls every week or so just to touch base. I feel that I am always up to date on what is available to me and thst it is attainable eith him in my corner helping. Jesus is a very caring, helpful and compassionate man. Thank you Jesus for all that you do for me.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

My Advocate Samantha is very…

My Advocate Samantha is very professional every time we speak she is very polite and respectful and I know she truly cares about my situation, because of the way she responds back to me when I need her to. I feel that she is someone I can truly count on.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

To me Christine is helping me with me…

To me Christine is helping me with me finding a better place for me to live. I’ve told her, I can’t afford to pay a high rent. I’m on low income. I lost my husband 7 years ago. The place where we lived there I in Oklahoma, I stayed there a couple more years, and I couldn’t stay and maintain everything alone. So, my daughter insisted I move here to Bowie Tx. This was during the pandemic Covid. I thank Christine for her support and in the process of me getting my needs met.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Renee is A big help

Renee is Awesome!!! Navigating disability and my health stuff is hard enough!!! It is extremely helpful to have someone help me with the things!!!

March 11, 2026
Unprompted review

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