Violated the terms of a Will. Proven by Legal Ombudsman
Underwood & Co in Totton violated the terms of a Will.
Acted with a clear conflict of interest. Were not impartial. Showed considerable bias against a vulnerable, elderly beneficiary, intentionally depriving her of her inheritance.
Caused eight years of immeasurable anxiety, stress & frustration with their stonewalling on one hand, and adversarial attacks on the other. The Legal Ombudsman took on the case and judged against them due to all the hard evidence.
The ‘diverted’ money from the Estate has not been recovered. However, the firm did at least pay the compensation remedy as ordered by the Ombudsman.
If you can cope with all the reading, the legal ombudsman’s decision has been published in full as a category one public interest case. Read item PID-002, titled Wills & probate which you’ll find on the legal ombudsman website in the information centre under public interest decisions.
I hope this review helps to save someone else from suffering as we have.