- unclear product descriptions and patronising customer service
- A badly executed website, with unclear misleading product descriptions, in this case for tapping drills
-Unhelpful condescending customer service,
- a simple email warning me I might have ordered the wrong drill which would have avoided any problems instead I got cryptic notes on the invoice and an expensive drill delivered and charged for
- When I queried the order I got more patronising communication
= It took 12 days to get a refund and when I tried chasing the refund my emails were ignored

