Unibet Reviews 

2,627
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the platform's ease of use and efficient navigation, making it simple to find games and place bets. Many also highlight a good selection of games and quick, problem-free withdrawals. However, some customers report significant issues with payment, including accounts being suspended and funds held, especially after winning. Many also express dissatisfaction with customer service, citing unhelpful responses and difficulties with account verification processes. Additionally, some reviewers feel the games do not pay out well or that bonuses come with excessive wagering requirements.

What people talk about most

Website

Clients share ambiguous opinions on the website, with many praising its ease of use, clean design, and... See more

Payment

People report negative experiences with payment, particularly concerning withdrawals and account access. Many... See more

User experience

Users describe positive interactions with user experience, often praising the app and website for being easy... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as shocking,... See more

Product

Reviewers highlight ambiguous aspects of product, with many praising the wide selection of games, slots, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 5 out of 5 stars

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more

Rated 5 out of 5 stars

Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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3.1

All reviews

(2,627)

444 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. My account has been under review for well over a week despite me providing every document requested. I have contacted customer support every day this week and all I receive are the same generic, copy-and-paste responses with no meaningful update.

I have repeatedly asked for my deposited funds to be returned to the original payment method while the review is ongoing, but this has been ignored. No one seems willing to take ownership of the issue or provide a proper explanation.

The communication has been poor, the delays are unacceptable, and the whole experience has been incredibly frustrating. Based on my experience, I cannot recommend Unibet and will not be using them again.

July 8, 2026
Unprompted review
Rated 4 out of 5 stars

Great app and website

Great app and website, very clear and easy to use. But like all sites, a few more wins wouldn’t go a miss ✌🏽

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

absolutely horrible app I've had my…

absolutely horrible app I've had my account frozen for nearly 1 week on Wednesday and I've had absolutely no explanation I've got over £2k in there and thats not really money I can just give away this is really embarrassing, live chat isn't helping at all very angry do not use. (update on my review its now been 13 days!! still nothing has happened and I haven't got my money back. Absolute disgrace and shouldn't be legal.)

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Very slow at verification two weeks later still not verified after winning £8000 deposited £1500 quick enough to take my deposit but not quick enough to pay out. Uploaded passport , bank statements , bank card , and still not satisfied with the information now they want a bill madness if you ask me but there quick enough to take your money never again avoid! Then when you talk to them you get a ai response instead of speaking to an actual human. Asked them to verify oh we’re busy processing a lot of verifications currently as if that’s my problem , that’s there problem. Quick enough to take a deposit but block your account when you win big as they don’t want to pay out your winnings. Will be seeking legal advice and if it has to go to a small claims court I will take them there.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

I would like to say how stupid is this…

I would like to say how stupid is this unit bet I winn money they bloked it put me on hold and make me wait for my money 2 weeks and after they bloked my account how many time I send the bank statmen passport it the first play wen I iopne the account i did the verification it was showing green all good after wen you win big amount they dont want to pay shitsh acount ever unit bed

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Corrupt scammers

Do not use this site under any circumstances, a 5 fold bet was won to the tune of over £5k , they decided they weren't going to pay and sent back the original deposit and blocked the account, going to be taking them to court, you have been warned do not use them .

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

I have provided all documents requested…

I have provided all documents requested by the app they are questions my tranactions on my bank I am very confused to why they are asking about transactions on bank that is nothing to do them

I have used the Unibet account once deposited 1700 and withdraw 4000 that was okay I go on to try again and lose 1600 off a £2000 have I deposit that leaves 400 in the uni bet app I then deposit 2000 again totally 2400 which is when they block my account and asking questions about my bank statements you can clearly see on bank statements my partner sends me money to my account as my account you can not deposit you can only receive by transfer

I have explained this situation already to still be asked silly questions about transactions on my bank

This is the worse experience I have ever had with a gambling site seems like they are trying to come up with something to not pay me my funds which you can clearly see has come from trusted payee

If this is not resolved shortly I will be taking legal action against Betway as they are asking about transactions that are not even to do with the deposit and not even in the time frame of me using there app AVOID APP they try delay for any reason and look for reason to not give access to funds

June 30, 2026
Unprompted review

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