Unified Payroll Reviews 

248
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Unified Payroll has been a reliable service for many of my transactions. Despite some initial issues, they have shown improvements, especially with the speed and efficiency of processing payments. Com... See more

Rated 5 out of 5 stars

After talking to Joanne, I felt I should revisit my review. I guess I was bitter with all what has been happening and ended up blaming all parties involved. Joanne made me see the good part you played... See more

Company replied

Rated 1 out of 5 stars

I still have my holiday money with unified and their phonelines aren't working. The just stopped existing after the "reported having a security breach at their bank". Terrible lies, its past six m... See more

Rated 4 out of 5 stars

Very reliable, staff quite helpful and payments quite prompt. Only if it could be clarified on the payslip which days/ dates I am being payed gor other than just the total hours as this helps me ke... See more

Company details

  1. Payroll Service
  2. Payment Service
  3. Tax Advisor
  4. Tax Preparation
  5. Tax Preparation Service

Written by the company

Unified Payroll is one of the UK's leading PAYE (Pay as you earn) umbrella companies, offering a hassle-free payroll service for contractors, freelancers and recruitment agencies. Based in Basildon, Essex, our experienced team and expertise allow us to work with any contractor, agency or company in the UK. We are a compliant umbrella payroll company, meaning we are professional and punctual following HMRC guidelines, AWR (Agency Workers Regulations) and IR35 legislation.


Contact info

3.9

Great

TrustScore 4 out of 5

248 reviews

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3.9

All reviews

(248)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Unified Payroll has been a reliable…

Unified Payroll has been a reliable service for many of my transactions. Despite some initial issues, they have shown improvements, especially with the speed and efficiency of processing payments. Communication through text and email keeps you updated, which is reassuring. After speaking with Joanne, I appreciate the assistance they provided during my transition. There is room for improvement, particularly with ensuring their phone lines are operational and addressing any lingering issues promptly. Overall, Unified Payroll is a company I would consider recommending due to their consistent efforts. 4 stars.

October 21, 2024
Unprompted review
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Rated 1 out of 5 stars

I still have my holiday money with…

I still have my holiday money with unified and their phonelines aren't working. The just stopped existing after the "reported having a security breach at their bank". Terrible lies, its past six months now and this should have been rectified.

For anyone who hasn't been paid for a job yet, you can join a different umbrella company and submit your timesheet there to get processed and paid.

February 7, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID they are scammers…

AVOID AVOID AVOID they are scammers they have been sending emails saying they are having problems with their bank so they can’t pay since the 16th of September, now the have gone quiet and not even answering their phones

November 2, 2021
Unprompted review
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Rated 1 out of 5 stars

Avoid this company at all cost they…

Avoid this company at all cost they have practically stollen peoples money and they have been lying it’s a security issue with Barclays Bank they were sending patronising emails everyday for about two weeks saying they will pay our money soon but even those emails have stopped!!they are scammers!!AVOID!!

October 29, 2021
Unprompted review
Rated 1 out of 5 stars

Unified Payroll gone bust

My agency has just told me Unified Payroll has gone bust. That's robbery, why continue accepting people's wages and salaries when you know your company is failing.

October 1, 2021
Unprompted review
Rated 1 out of 5 stars

This umbrella company is a complete…

This umbrella company is a complete scam! They have held my Money for over 2 weeks claiming they have an issue with Barclays Bank. The agency to have paid them yet wenzel sends patronising emails daily like we are mediocres! I need my money 2 weeks ago! I’m fed up of this nonsense! It’s all the government’s fault adding these fraudulent middlemen!!!

October 1, 2021
Unprompted review
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Rated 1 out of 5 stars

Biggest scammers

Biggest scammers. Please stay away from them. You will work and they will not pay you. They don’t answer their phones and they will use the same excuse technical problems and they will never rectify it. Very bad communication I’m so much disgusted with their service

September 28, 2021
Unprompted review
Rated 1 out of 5 stars

No principles

They claim to have had a problem with the bank. What company does not have a contingency plan for such situations. Bad communication. The owner has not even said anything he keeps sending the poor assistants and receptions to face the people. Direct debits are bouncing. Beneficiaries are being let down. People going into depression. I just spoke to my colleague she is not in a good space. Worried for her life. I’m also not happy at all. Not in a good space as well.

September 28, 2021
Unprompted review
Rated 1 out of 5 stars

0/5 stars

I was supposed to receive my pay Tuesday and was only told that they are having 'technical issues' after my pay was due, even though the problems started the previous Friday. Trying to get any details about the 'technical' problem has been useless and deeply frustrating. The uncertainty of not getting paid on top of an already stressful job has been really difficult

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

Have not been paid for past two weeks

Have not been paid for past two weeks, some weird excuse about server error with Barclays, they won't say what exactly. My agency admits it's all very strange, hope they are not going to run with all the money that they currently hold.

September 23, 2021
Unprompted review
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Rated 1 out of 5 stars

This company will hold you hostage…

This company will hold you hostage against your money. All lies about bank systems not working apparently. Probably pay themselves with your money. They will not answer your calls. Avoid AT ALL cost !!

September 22, 2021
Unprompted review
Rated 1 out of 5 stars

Supposed to be paid Friday

Supposed to be paid Friday, still not been paid, apparently a bank security threat, nothing on Google anywhere, nobody answers phone, stolen money essentially. Avoid at all cost!!

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, I'm very happy with your service, payments are always made on time, I would recommend anyone

August 9, 2021
Unified Payroll logo

Reply from Unified Payroll

Hi Sangwani,

Thank you for leaving feedback on our payroll service.

We are pleased to hear that you are happy with our payroll service.

Kind regards,

Unified Payroll

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Rated 5 out of 5 stars
Unified Payroll logo

Reply from Unified Payroll

Hi Phillip,

Thank you for your positive review.

We are pleased that our services are meeting your expectations.

Kind regards,

Unified Payroll

Rated 5 out of 5 stars

Satisfied with your service

Satisfied with your service. The company have excellent communication with clients

July 23, 2021
Unified Payroll logo

Reply from Unified Payroll

Hi Safiat,

Thank you for leaving such positive feedback.

We are delighted to hear that you are satisfied with our payroll service.

Kind regards,

Unified Payroll

Rated 4 out of 5 stars

Positive & Happy customer

I ve been with you for some time now and I get every reason to say that you services has been spot on. I get all my transactions do straight with any hassles and am proud to associate with this bank and will be happy to recommend it to all my friends
Thanks for the great innovation you have brought to the banking sector I hope you carry on the great work!!

July 23, 2021

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