Uniform Standard Reviews 288

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship, durable materials, and comfortable fit of the shoes and clothing. Many people appreciate the stylish, clean, and timeless designs, finding them versatile for various occasions. The customer service is frequently highlighted as exceptional, with staff members described as helpful, responsive, knowledgeable, and passionate about the products. However, some customers experienced issues with sizing, finding the shoes either too small or too large despite following sizing guides. A few people also reported defects in their shoes, which caused discomfort and led to dissatisfaction with the product and the company's response to these issues.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising its high quality, craftsmanship,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's helpfulness,... See more

Customer service

Consumers consistently express satisfaction with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently picked up the Relaxed Fit Oyster Suede shoes from Uniform Standard, and I’m seriously impressed. The style is clean and minimal—exactly what I was looking for—and the fit is super comfortab... See more

Rated 5 out of 5 stars

Exceptional quality at an honest price. My espresso buttoned jacket has earned me more compliments than any piece I've ever owned. The attention to fabric, fit, and craftsmanship is exactly what mode... See more

Rated 5 out of 5 stars

Beautifully designed, high quality sneakers. Impressively durable too. I’ve put many miles on them (mostly on NYC sidewalks) since 2022 and they’ve held up very well. Kudos also for the company’s admi... See more

Rated 5 out of 5 stars

Exceptionally made supima T-shirt with fast, reliable postage. I purchased three men’s T-shirts that arrived two days later via DHL. For £40 these are wonderfully soft, beautifully cut and sewn T-shir... See more


Company details

  1. Shoe Store

Written by the company

From our design studio in East London, we uniquely combine British minimal design aesthetic with the finest quality Italian leathers and custom recycled components. Uniform Standard represents authentic, generational craftsmanship with a refreshingly modern mindset.


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Stylish and high quality trainers with great service.

I ordered a pair of Series 1 online and found I needed a size down. The customer service from Georgina was excellent and she always responded quickly.

The website says to size up. I normally wear UK10.5 in Adidas but found 10 fitted me best in Series 1. If you can’t visit the London store and have any doubts about size get in touch with them first as they're very helpful.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sneakers, impressive customer service

Beautifully designed, high quality sneakers. Impressively durable too. I’ve put many miles on them (mostly on NYC sidewalks) since 2022 and they’ve held up very well. Kudos also for the company’s admirably responsive and helpful customer service. Really impressive.

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Definitely the most stylish and…

Definitely the most stylish and comfortable trainer out there.

Follow the instructions of sizing up and you wont be dissaponited.

Cant wait to go into the shop next time for the experinece.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best sneakers - ever!

I had the pleasure of visiting the store tucked away next to Carnaby Street, where I met the two owners. They were incredibly helpful and took the time to explain the product and how it was made in detail.

They told me the sneakers would be comfortable—but wow, they are so comfortable! The quality and style are outstanding. Sometimes the best things in life really are simple, with a consistent standard - some might say a uniform standard!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and variety, will definitely visit again!

I visited their flagship store, where I was able to have a wonderful conversation with one of the founders, Stephen, who supported me greatly in terms of choosing the shoe that was right for me, as I have had ankle problems in the past e.t.c. The colours and variety of the shoes was great to see, and the quality for the price is the best on the market. The politeness and helpfulness of Stephen was also evident to see.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

The salesman in the shop was really…

The salesman in the shop was really passionate about the product.
The shoes are absolutely top quality. I was in the shop on Thursday afternoon. Ordered my shoes and they were delivered less than 24hours later. They fit perfectly and are very comfortable. Definitely not my only pair.

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

I had heard about the Uniform Standard…

I had heard about the Uniform Standard sneakers through a friend and decided I needed to visit the showroom to ensure I got the correct fitting. Stewart was incredibly helpful and the sneakers didn’t disappoint. There are extremely high quality and look fantastic and as long as you get the correct size (for me they came up a bit smaller than usual but the larger size fitted me perfectly) you will love them. I will be buying more in a multitude of colours. I would
Highly recommend the series 1 as they are perfect for both formal business and casual wear. They are an investment well worth making.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes and customer service

I recently picked up the Relaxed Fit Oyster Suede shoes from Uniform Standard, and I’m seriously impressed. The style is clean and minimal—exactly what I was looking for—and the fit is super comfortable. But the real standout was the customer service. They went above and beyond and made the whole experience feel personal and easy. Great shoes, great company. I’ll definitely be back for more.

July 31, 2025
Unprompted review
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Rated 5 out of 5 stars

The nicest shoes i have come across

The nicest shoes i have come across. The styles feel unique classic and timeless and go with pretty much any outfit. Quality is suberb and very comfortable. You can tell the owners really care and want to make the best shoes possible and at a great price. Stephen stayed late to help size me into a better fitting show than I would usually wear. Would highly recommend

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Anything but Standard,

From start to finish the customer service is excellent, which is quite rare these days! This is my first pair of Uniform Standard trainers but certainly won’t be my last. Quality is very good and they are very comfy straight out the box. More importantly they do trendy footwear in very large sizes and at a reasonable price. Looking forward to my next pair…

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Unreasonable shipping cost for EU costumers

Added the shoes to my cart and proceeded to checkout, only to find an unreasonable shipping fee, over 20% of the order value.

Given that the shoes are manufactured in Portugal, it’s disappointing that EU customers are forced to pay UK export shipping fees instead of receiving goods from within the EU.

Ended up buying another pair of Common Projects instead.

June 5, 2025
Unprompted review
Uniform Standard logo

Reply from Uniform Standard

Dear Sofia,

Thank you for your feedback.
I’d like to clarify that the cost shown at checkout includes more than just the insured DHL shipping fee (on which we make no profit). It also covers customs duties, VAT/sales tax, and administrative fees charged by your country’s customs authority for importing goods from the UK.

Unfortunately, these additional charges are the ongoing result of post-Brexit regulations. While some brands choose to incorporate these costs into their product pricing to offer the illusion of “free” shipping, we prefer a transparent approach—so you know exactly where your money is going.

We’re proud to have many happy customers across the EU who appreciate the quality, craftsmanship, and design of our sneakers—as reflected in many of the reviews here on Trustpilot.

It’s always disappointing to receive a low rating from someone who hasn’t had a chance to try the product firsthand, especially when our pricing remains significantly lower than brands like Common Projects, which retail for around €440.

We genuinely hope you’ll consider giving us a try as even with your country's additional charges we still represent outstanding value.

Should you decide to place an order, we strongly recommend consulting our sizing guide to ensure the best fit.

If you have any questions or need further assistance, I’d be more than happy to help.

Warm regards,
Stephen
Co-founder

Rated 5 out of 5 stars

A Gold Standard in a Sea of Letdowns

After years of being loyal to another premium sneaker brand (Oliver Cabell, for those wondering), I found myself deeply disappointed by their quiet decline in quality. What was once a brand built on craftsmanship and transparency became a shadow of itself, mass-producing plastic-feeling shoes in Vietnam while still charging Italian-made prices. You can read my review on that elsewhere, but let’s just say: I was in the market for a new standard.

Enter Uniform Standard.

I stumbled upon their small shop tucked near Piccadilly Circus while visiting London, and I immediately felt the difference, both in product and philosophy. The Series 1 Double Mink Suede was my first pick: earthy, elegant, and built like a shoe that respects your investment. The weight, the materials, the attention to detail, it’s everything I had been missing. So much so that I went back days later and bought the Relaxed Fit Oyster Suede and had it delivered to the store to pick up later that same trip. They were ready in two days.

What stood out most wasn’t just the product, but the people. Stephen and Georgina were both incredibly helpful and welcoming, making the try-on and order process seamless, even with me flying in from the U.S. I ordered in advance, picked up my shoes in person, and never once felt like I was being sold a story. Just honest quality, backed by real service.

The shoes are handcrafted in Portugal, and it shows. Every stitch, every texture, every step feels like something designed with integrity. No flashy hype, no hidden manufacturing shifts, just well-made sneakers in refined palettes for people who actually care about craftsmanship.

If you’ve been burned by brands like Oliver Cabell and are looking for a new home for your feet (and your trust), Uniform Standard delivers. I rarely write reviews like this, but when a company gets it this right, it deserves to be known.

May 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer service was amazing and quality product

Customer service was amazing, after looking at the size guide I took a chance on the series one shoe and as soon as it arrived you could tell the shoe was absolute quality. Unfortunately, the shoe was too big, it fit in the width but not the length so decided to order a smaller size, 2 sizes lower. Georgina then contacted me and make sure this was what I wanted and took me through some steps to figure out if it was going to be the right size just so we didn't have to go back and forth with delivery costs if it wasn't right. I was in-between sizes and she asked me if I could pop into the London store so they could help with the fitting and rather than delivering the shoe to me they could have 2 sizes available to me, ready to pick up if I find the correct fit. There I met Stephen and he was brilliant, lovely guy. Helped me with the size, fitting and gave me some good advice on wearing the shoe itself and walked away with super comfy shoes in the right size added some extra inners for me and even refunded the delivery cost for me which was a really nice surprise. The customer service was on point and both are super friendly. If you are looking for some great clean quality sneakers with great customer service and knowledge this is the place.

Would definitely buy from Uniform Standard again in a heart beat.

May 29, 2025
Rated 5 out of 5 stars

Love this brand, now on my 4th pair

Just bought my 4th pair! This brand has become a staple for me. Great colours and shoe structure, looks and feels great, understated and clean. The materials are great (their suede is truly beautiful) and the designs are timeless. Love this brand.
My small collection now includes 2x Series 1, 1x Series 6 and 1x Series 5 - all have been brilliant.

May 27, 2025
Unprompted review

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