Uniform Standard Reviews 288

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship, durable materials, and comfortable fit of the shoes and clothing. Many people appreciate the stylish, clean, and timeless designs, finding them versatile for various occasions. The customer service is frequently highlighted as exceptional, with staff members described as helpful, responsive, knowledgeable, and passionate about the products. However, some customers experienced issues with sizing, finding the shoes either too small or too large despite following sizing guides. A few people also reported defects in their shoes, which caused discomfort and led to dissatisfaction with the product and the company's response to these issues.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising its high quality, craftsmanship,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's helpfulness,... See more

Customer service

Consumers consistently express satisfaction with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently picked up the Relaxed Fit Oyster Suede shoes from Uniform Standard, and I’m seriously impressed. The style is clean and minimal—exactly what I was looking for—and the fit is super comfortab... See more

Rated 5 out of 5 stars

Exceptional quality at an honest price. My espresso buttoned jacket has earned me more compliments than any piece I've ever owned. The attention to fabric, fit, and craftsmanship is exactly what mode... See more

Rated 5 out of 5 stars

Beautifully designed, high quality sneakers. Impressively durable too. I’ve put many miles on them (mostly on NYC sidewalks) since 2022 and they’ve held up very well. Kudos also for the company’s admi... See more

Rated 5 out of 5 stars

Exceptionally made supima T-shirt with fast, reliable postage. I purchased three men’s T-shirts that arrived two days later via DHL. For £40 these are wonderfully soft, beautifully cut and sewn T-shir... See more


Company details

  1. Shoe Store

Written by the company

From our design studio in East London, we uniquely combine British minimal design aesthetic with the finest quality Italian leathers and custom recycled components. Uniform Standard represents authentic, generational craftsmanship with a refreshingly modern mindset.


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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Rated 4 out of 5 stars

Beautifully crafted trainers that need breaking in.

SEE UPDATE following initial review.
Beautifully crafted trainers. I bought the Series 1 triple taupe in suede the other day. The materials and leather seem good quality, and they look great on my feet. It's important to check the size guide carefully on the website as they do indeed come up slightly small. That being said the size guide seemed accurate enough when followed for a UK size 8. I definitely wouldn't have been a size 9, but hope they will break in more and the leather will stretch a little. Out the box they aren't very comfy, unlike my Grenson Sneaker 1 in the same size, which just fit my particular foot like a glove. I only mention the Grenson as they are a similar style minimalist trainer, although the Grenson's were about a third more expensive. The only other slight negative to mention is that the colour didn't quite match that of the website. They seemed to have a slightly lighter tone suede out the box, both under room lights and natural light outdoors... I'm a photographer, so know how tricky some neutral colours are to match. Next time it may be worth asking the marketing team to check colour profiles from the camera and computer so they match, and just being very particular with the photographer insisting they use a colour chart for their workflow. Overall, really nice shoes, and was really pleased with the cloth bag that came with it, as well as some personal marketing touches with notes inside the box. I will update the review regarding their comfort when I've broken them in.
UPDATE. I've now worn the trainers in by wearing them a little each day for a week. I thought it would take much longer, but now they don't rub or pinch and the leather has already stretched a little. On a side note, I had a lovely email from Uniform Standard explaining to my why the tone of suede was slightly different, as well as providing some sample photos. It's all down to the unique leather hide, so I guess everyone has a unique pair of their own and it's more a sign of quality with these minor inconsistencies rather than mass produced trainers. On a final note (purely as a personal preference) the silhouette of these trainers look best with slim or tapered jeans/trousers with a half or quarter break. They look amazing on the internet models with slim trousers without any break (great summer look), but I just couldn't get that to work for me. I think it's because the sole is more a 'British' slightly chunkier style than say an Italian low profile one... so all depends on your own subjective preference.
Have upped the rating and are definitely competitive at their price point. These are well worth considering if you are looking for a high end, minimalist leather trainer.

August 4, 2022
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Rated 5 out of 5 stars

Premium from top to bottom

Premium from top to bottom. The suede is extremely soft and high quality. There is a subtle sophistication about these sneakers. Everything from the material to the stitching is premium quality. I cannot recommend enough. Very nice pair of sneakers. The shoes, packaging and service is all first class.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great shoes!

I'm really impressed with my shoes. I have purchased two pairs and am very happy. Great quality and craftsmanship. Customer service is also top-notch.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

minimally perfect

Now have three pairs and love them all. Quality, design and quite branding . The t-shirt was a surprise bonus - super fit and fabric. Very happy with everything they make.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Best Sneakers on the Market

Best sneakers on the market! The look, feel, and quality are exactly what I wanted when I researched sneakers years ago. I’ve since accumulated over a dozen pairs of their different styles. I get compliments every time I wear them whether I dress them up or down. I will continue to buy more styles and colors with each release. I highly recommend.

July 18, 2022
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Rated 5 out of 5 stars

I love my new trainers from Uniform…

I love my new trainers from Uniform Standard. I got series 1, black suede. Love the look, and the fit. Also, the customer service from the company was excellent. I initially ordered a size UK9, which were too tight. But they quickly arranged for a return and getting the next size up sent to me. The return was smooth and easy, and people at Uniform Standard are a pleasure to deal with. They made everything easy. I'll be buying more shoes from them in the future.

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

Bad sizing and expensive disappointment

Was excited to find a brand with classic and offordable sneakers. Bougt the Series 1 Triple White Leather. There was a lot of warnings on their site about the fitting being a bit small, I am a EU45, measured my feet like asked multiple times, and their size guide and recommendation gave me a EU46. The shoes arrived and they were huge, nobody likes boat feet! Compared to my Yatay (true to size and great fit with 1cm to spare) the Uniform Standard recommendation for my feet measurements are 2-3cm longer with 2cm extra space inside!

Spent 1h chatting with support to ask why the size recommendation was way off, measuring multiple of my other sneakers to come up with EU45 "should" be fine. Not the confidence I would hope, especially when shipping and return (2x the price of shipping by the way....) are not free!!

Got a refund and the whole experience costed me €69.75! Almost half the price of the sneakers!! That's a very expensive disappointment!!!

July 14, 2022
Unprompted review
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Reply from Uniform Standard

Dear Thierry

Sorry that you felt compelled to leave Uniform Standard a low review because the first pair you ordered didn’t quite fit.

We work hard to give all our customers the very highest levels of customer service and we go above and beyond many other brands by offering personal fit advice via livechat which is always done by one of the brand co-founders to try and get their correct size, as we did with you.

When measuring your sneakers you provided us with 2 different measurements (295 and 300mm). The measures actually correlate to 2 different sizes in our brand size 45 (295mm footbed) and size 46 (300mm). The photos you then sent of your Yatay sneakers (pics can be provided) showed a much wider width at the front compared to our sneakers, and generally as our sneakers fit slightly small, based on the 2 measures you gave we suggested to you to go for the 46 to give you some space on the width at the front. But of course in the end every customers foot shape is different and it’s only when you actually try the sneakers on will you decide if the fit is right for you.

With regards to shipping and returns costs, we make all our charges very clear to all customers on our website.
We also made these charges very clear to you on our livechat conversation prior to purchase and you also confirmed on livechat that you were clear about the charges if you needed to return. You then still decided to proceed to purchase the sneakers knowing all this information. Customers are always given a choice with returns - either return using your own shipper or we can assist with our easy return service - we make no profit on shipping or returns costs. You specifically selected our DHL option knowing the cost.

As a brand we choose not to build in the postage or returns costs into the upfront price our customers pay because we have many repeat customers. If we offered free international shipping and returns customers would be paying significantly more for their sneakers. So the way we price our products means you are truly only paying for the sneaker itself. Once you find your size you never need to pay the returns cost premium in the price. I hope you agree this a fairer proposition?

As one of the brand co-founders posting a very low score on Trustpilot because the size wasn’t quite right and for the shipping costs which you knew about prior to purchase, I feel is quite harsh and unfair. It just sometimes happens that the first size doesn’t always fit and as you are based overseas there is inevitably higher shipping costs. It’s the nature of buying shoes online.

You never considered to assess Uniform Standard on any other aspects such as product design/quality, the speed of delivery, the speed of arranging and processing your return or the communication experience throughout your interaction with our brand. As I explained to you personally we are trying to do things the right way and hope you see that.

For anyone reading this please feel free to get in touch with me via our livechat and I will gladly explain how we do things at Uniform Standard or feel free to check our website and connect

Regards

Stephen
Brand Co-Founder
Uniform Standard

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Rated 5 out of 5 stars

A fabulous ethical brand …

A fabulous ethical brand producing high quality products at affordable prices.
Very glad to support this up and coming company doing the right thing.
Keep doing what you are doing !!

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful and quality leather sneakers

I had uncertainties in the size that I should purchase and purchasing a pair that is usually higher than what i had paid before for my previous sneakers, made me more wary before confirming on the purchase.

Georgina was very prompt and helpful via email. The conversation with her gave me better confidence in my purchase and I went on to buy a Series 1 in white leather. I love their sneakers and been wearing them with various looks. Little effort is required to break in to the sneakers too.

I wish all the best to Uniform Standard and I hope they continue to produce quality sneakers and maintain this great customer service.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great product & service

Great product & service. Really helpful advice was give by Will and the boots I ordered were delivered the next day. The boots lived up to expectations and I'm really happy with them.

May 11, 2022
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Rated 5 out of 5 stars

Gorgeous trainers

Gorgeous trainers! The customer service was excellent, and they arrived much sooner than expected! Lovely packaging as well, which matches the quality of trainers. Thank you so much!

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

The best pre-sale customer service I have experienced online. The team couldn’t have been more helpful. The trainers arrived in record time & certainly didn’t disappoint. The packaging & quality of the product is second to none. I couldn’t recommend them enough!

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Firstly, customer service is excellent. Georgina has always been very quick to respond and help with sizing advice and also extra laces.
I bought the Series 8 trainers which have a slightly chunkier heel.
The trainers look to be very well made with no complaints on construction and compared to similar brands I think they are fairly priced. They were well packaged and came in a nice box which doubles as storage. They needed a few weeks to break in, especially around the heel area. Although I the rubber sole is still a little on the stiff side. Possibly due to its thickness.
I will definitely buy again, probably ghost suede series 1 which is a bit sleeker.

April 29, 2022
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Rated 5 out of 5 stars

YOU made it, Uniform Standard

Simply outsanding. You did magic! I have bought 3 pairs in 5 weeks and will keep buying, no doubts. Great designs, unbelievable range of colors and materials, high quality standards and to close the circle, unprecedent customer experience since you get into their webpage until delivery of your order, fast and extremely well packaged. And the last critical point: very competitive pricing and huge value for money! Definitively, YOU made it, Uniform Standard

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

What a find - amazing products and service

I just wanted to say, just received my suede trainers and 3 supima t shirts. Amazing personalised service, very quick delivery (even refunding my delivery fee when I made another order quickly after first!). And finally, top quality product with brilliant personal touches and detail. I will use you again very soon and will be recommending you to friends. Always good to support a UK artisan company 👏🇬🇧👌🏻

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect, easy 5 stars

I recently purchased the white leather series 6 sneakers and have to say, they are a work of art!
They are literally perfect, the build quality is 10/10, size fit is spot on and the design is premium. I love them so much I am scared to wear them for the first time.
I also love how they are packaged so carefully as well, its a nice experience opening them.
Highly recommend these trainers/sneakers and Uniform Standard as a company, you will not be disappointed!

April 19, 2022
Unprompted review

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