Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... See more
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Review summary
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Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... See more
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Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in... See more
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Sending our first child off to university from Madrid, Spain was both exciting and exhausting. We spent days running around trying to find everything she needed. By the time our youngest got her uni... See more
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Company details
Written by the company
UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.
Our promise to you with our Money Back Guarantee
Written by the company
- We're here to help!
- We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com
Family-run, customer-focused & always here to help.
Shop in confidence with our Money Back Guarantee
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com
Contact info
Unit 30, Oakwood Business Park, Old Great North Road, PE28 5XN, Sawtry, Cambridgeshire, United Kingdom
- 0203 475 4751
- sales@unikitout.com
- unikitout.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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They were helpful and responsive
They were helpful and responsive. I just had one issue that the thread of my quilt starting coming out of the quilt.
November 25, 2024
Reply from UniKitOut
Hi Chhavi,
Thanks so much for taking the time to leave a review.
I'm so glad to hear the positive feedback about our team.
I am sorry to hear you have been unhappy with your duvet. Please don't hesitate to reach out to sales@unikitout.com should you wish to discuss further,
Take care.
Emma
Thank you for great service and products
November 12, 2024
Reply from UniKitOut
Hi Lorena,
Thanks so much for leaving such a positive review :-)
Its really appreciated.
Take care,
Emma
Reply from UniKitOut
Hi Tancrede,
UniKitOut is a small family run business who rely heavily on online reviews so its a real shame you've chosen to give us a 1* review for no reason at all.
Just to clarify, UniKitOut and Trustpilot do not force anyone to leave a review. Its 100% voluntary. Your order was delivered 20th September so was ready and waiting for you on arrival.
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Aaron,
That's what we like to hear :-)
Thanks so much for letting us know,
Take care,
Emma
Great for international students
The kit arrived early and we were very happy with the quality of the items.
November 14, 2024
Reply from UniKitOut
Hi Sam,
So nice to hear you were happy with your UniKitOut order, thanks very much for taking the time to leave a review :-)
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Anastasia,
Thank you so much for your great comments :-)
All the best,
Emma
The best stop for all Uni needs
The best stop for all Uni needs. It made my transition easy
November 14, 2024
Reply from UniKitOut
Hi Nazreen,
Thanks so much for the best review :-)
Hope you're enjoying uni life,
All the best,
Emma
Great experience！
save lots of time for a new-arrived, international student to organize her room, thanks a lot!
November 14, 2024
Reply from UniKitOut
Hi Zoe,
Really appreciate your comments :-)
Hope you've settled into life in the UK.
All the best,
Emma
All goods are good quality
November 14, 2024
Reply from UniKitOut
Hi Zeeshan,
Thanks for your comments, they are appreciated :-)
Take care,
Emma
Excellent customer services I received…
Excellent customer services I received my duvet and pillows on the scheduled day.
September 5, 2024
Reply from UniKitOut
Hi Samira,
Thanks for leaving such a positive review :-)
Take care,
Emma
Good experience box had everything…
Good experience box had everything needed . Though son decided to take gap year in end first to do some work so box be used next September instead
November 13, 2024
Reply from UniKitOut
Hi Mrs Tulett.
Such a great review. thanks so much for taking the time :-)
Hope your son is enjoying his gap year.
Take care,
Emma
Very good products and service
Very good products and service. I would highly recommend!
November 13, 2024
Reply from UniKitOut
Hi Prerna,
Appreciate your review! Thanks so much :-)
Take care,
Emma
Cheap quality for the amount of things you actually get.
The quality of your products is really cheap. You also reduced the starter kit from 2 persons to one person and the price remained the same. There were also things missing that were advertised (e.g. a kitchen towel).
November 12, 2024
Reply from UniKitOut
Hi Jule,
Thank you for sharing your review and feedback. I’m truly sorry to hear about your experience.
We take pride in offering a 100% money-back guarantee and always encourage our customers to reach out if something isn’t as expected. Your input is invaluable to us as we strive to continually improve our products and services.
To provide a little clarity, the 1-person basic kitchen kit you ordered includes a crockery set but does not come with kitchen towels. We offer a variety of kitchen kits to cater to different needs and budgets, so the included items can vary between them.
If there’s anything further you’d like to discuss or if we can assist in any way, please don’t hesitate to contact our customer service team at sales@unikitout.com. We’d love the opportunity to help.
Wishing you all the best,
Emma
Reply from UniKitOut
Hi Mrs Crew,
I really appreciate your comments, thank you so much.
Our XL sheets are very popular :-)
All the best,
Emma
Kitchen pack really good quality and…
Kitchen pack really good quality and value for money, so much easier than buying it all separately
November 7, 2024
Reply from UniKitOut
Hi Roy,
Thanks so much for leaving such a great review, its really appreciated :-)
I'm so glad to hear you were happy with your kitchen kit.
Hope to see you on UniKitOut again soon,
Wishing you all the best,
Emma
Overpriced
Quality was not worth the price- even factoring in the convinience.
(Review edited after ammendment about delivery)
November 12, 2024
Reply from UniKitOut
Hi Jesse,
I am very sorry to read your review.
I reached out to you via email on Monday in the hope we could resolve any issues you may have together but I haven't received a reply.
Just to clarify, your order was dispatched on time and delivered the next day to your reception. An email and text with an image of the delivery would have been sent to you from DPD once the 3 parcels had been delivered.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with. Since you ordered multiple items, any feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future.
Our bedding and towelling is sold to some of the most prestigious hotels around the UK and our kitchen items are supplied into the UKs most popular and recognised holiday resorts so it saddens me you find the quality below par.
If you're able to get in touch or reply to my email, it would be greatly appreciated.
I look forward to hearing from you,
Emma
Good quality and fast delivery
Good quality and fast delivery, very satisfied. Strongly recommend.
September 13, 2024
Reply from UniKitOut
Hi Xue,
Thanks so much for your great review! Its really appreciated :-)
So nice to hear how happy you were with the service.
Take care,
Emma
The quality of kitchen utensils was too…
The quality of kitchen utensils was too poor, which the floors were all torn off and I had to buy new one from another place
November 13, 2024
Reply from UniKitOut
Hi Sepehr,
I'm sorry to read your review and to hear about your experience.
I reached out to you via email on November 11th and again on Monday regarding the issue with your kitchen utensils, hoping we could work through it together, but I haven’t received a reply yet.
We proudly offer a 100% money-back guarantee and encourage customers to contact us if there's anything they're not satisfied with.
Any feedback you could share would be incredibly valuable for us to ensure our products meet expectations in the future.
Our kitchen kits and cooking utensils are supplied into the UKs most popular and recognised holiday resorts so it saddens me you find the quality below par.
If you're able to get in touch or reply to my email, it would be greatly appreciated.
All the best,
Emma
It was fine
It was fine, but not worth the price. The bedding was not nice. There’s no corner tabs for the duvet so moved everywhere and cover and pillowcases are rough like sandpaper texture. Had to buy new bedding. Kettle is flimsy and cheap, so water comes out the sides when pouring. Spatula broke in half after a month.
November 14, 2024
Reply from UniKitOut
Hi Trevor,
I appreciate you leaving a review although I’m sorry to hear that some of the items you ordered didn’t meet your expectations.
We aim to provide a variety of products to meet different needs and budgets, giving each one the same level of care and attention, no matter its price or specifications. Its disappointing to hear that we didn’t meet expectations this time.
If you’d like to discuss our 100% money-back guarantee, please don’t hesitate to reach out to us at sales@unikitout.com. Our customer service team is here to help and would be glad to assist with any questions or concerns.
Wishing you all the best,
Emma
pillow too soft
pillow too soft. blanket is comfortable. Material of blanket is cotton (nice). Non-sticking pan is sticking. Everything else are averagely good.
November 13, 2024
Reply from UniKitOut
Hi Lanfei,
Thanks for leaving a 3* review, although I am saddened to read you are not happy with your frying pan. I'd appreciate further feedback about this so please reach out to sales@unikitout.com with any further comments and images :-)
Hope to hear from you,
Emma
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