Unionpremierbond Unionbankofindiauk Reviews 

Avoid this bank, even if they should again happen to be a best buy. I find it remarkable they're still in business, given how abysmal their CS is. They issued contradictory info, an assistant manager issued plain wrong info, I was left out of pocket as a result and they have completely ignored my complaints. Even an email to their CEO which generated an out of office email went unanswered. That is how little they care.

Really clunky application process. Didn’t realise the interest rate on the product I was applying (Union Premier Bond) for had changed during the time it took between deciding to apply and submitting the application. Only persisted with jumping through the application hoops as thought I was receiving a market leading rate. Could have opened and funded an account elsewhere much more easily if I’d known the rate had changed. I can withdraw my funds during cooling off period, but will lose interest by doing so. Beware! Check the rate before you submit your application, as none of the communications I received after submitting specified the rate I would receive until the bond was fully funded.

The worst bank ever for Customer service and telephone line, Absolutely appalling they never answer their call lines , the only attraction is that they are FSA registered , waited over 55 minutes on a call cue line kept ring your number 1 in the queue then at 56 minutes just cut off, I have now decided to invest somewhere else as the headline rate is not with the hassle f dealing with such an unprofessional organisation .

A good rate of return but seriously blunted by atrocious customer service.
Acknowledged deposit receive 2/9/24 informing that account details would be sent shortly - never received.
My next 5 calls either resulted in being cut off while waiting transfer to tel extension, 3 times, Call back never received twice. On the one and only time I managed to speak with someone who was minimally helpful I was told there were "technical" problems. Not to mention the times I was cut off while holding the line for over 7 minutes.
Account opened on 30/8/24, certificates and account details received 10/10/24 - an unacceptable delay of nearly 6 weeks.
If you still want to invest with this awful bank and are not worried about where your investment is for next 6 weeks then go ahead. For appalling customer service this bank will be hard to beat.

Account opening is extremely detailed, intrusive and time consuming with the likelihood of also having to provide the bank with sight of passport plus council tax or similar record. I applied for a one year (simple interest caution, later rollover?) Union Premier Bond at the then table topping rate (This Is Money source, does not appear on MSE). The normal wait for most accounts to then become open is 5-7 days. The UPB one only becomes open after the money you originally pledge to save with them is fully deposited. Deposits, labelled with a reference, can be in any number of increments within 30 days and the bank honours their side of the pledge of original stated interest rate being applied. You receive an auto email confirming every deposit. Interest then commences when the pledge is fulfilled. I did email them with a query and received a very prompt polite and informative response. About 5 days after pledge fulfilment an online formal Certificate becomes available in password protected Pdf form. It is then possible to setup the account with username and password to view for the first time.

I normally use the fleet footed Challenger Banks where account opening is swift and I can have the reassurance of hard copy showing money in the account within hours of deposit, so the UBI systems seem odd but manageable. My view is that all the processes are so convoluted and time consuming that this bond is mainly suitable for clients wishing to deposit a particularly large sum in a safe place if the higher interest rate is of great significance, so making the substantial client effort worthwhile.

This is market leading rate at the time of opening with full FSCS backing. The online application and opening process takes 48hrs to complete but worked exactly as specified. This can be a bit daunting for some as you cannot see immediately that your funds have arrived with the provider.

Very Competitive rates offered for 1 and 2 years. They offer both Online & offline deposits. The process was very quick and paperless in case of online deposit. The staffs are very supportive and helpful. Offline deposits offers you annual payouts.

The headline interest rate is less than advertised because they are paying SIMPLE INTEREST not compound. The longer the term the worse off the saver will be. This is unique in my experience. Recommend you do not save money with this bank for any term longer than 12 months or the interest will be less than you expect. If you are rolling a deposit the bank will not mention this on the maturity options they offer so be aware.

Took ages to start the opening process, then refused to give account details until they had more of my money. At which point I asked to cancel. They refused and carried on trying to get money out of me for another few days. Eventually acknowledging my right to cancel, but still haven't had my money back a week later. Very disappointing.

I have invested a large sum of money with this bank. Eventually they did send me a pdf certificate for my investment, but prior to this they had ignored numerous of my voice mail messages. Since then I haven’t been able to log onto my account now for over 2 weeks, and I have sent them 3 emails asking for help. They have ignored all of these emails. This bank concerns me greatly and their customer service is atrocious.

TERRIBLE!
I transfer the money, I don't get any confirmation and I am not able to contact any one, no answer by email/phone. I never had such experience with any bank.