UnionTechnical Reviews 

160
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

The staff's behavior was rude and insolent; I was asleep they knocked my door so hard and loudly over 20 minutes i was so scared i couldn’t open the door they broke it ,I hope I never see them again

Company replied

Rated 5 out of 5 stars

Wow, just Wow. As the saying goes “if such and such make companies, they would make Union Technical”. From the very first contact, to survey, to completion of works, to clearance of debris, to follow... See more

Company replied

Rated 5 out of 5 stars

Can’t begin to tell you how impressed I was with the team who installed my airsource heating, they worked so hard , I didn’t realise how much work was involved till all finished, The guys were so... See more

Company replied

Rated 5 out of 5 stars

Union Technical were excellent at communicating with me, they kept me informed every step of the way. Installation team went above and beyond, from cavity walls to full air source pump heating and w... See more

Company replied

Company details

  1. Utilities

Information provided by various external sources

Union Technical have assisted thousands of homes, helping customers stay warm and saving them money on their fuel bills.


Contact info

3.9

Great

TrustScore 4 out of 5

160 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(160)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

We were hugely impressed by the project…

We were hugely impressed by the project teams: the insulation, ASHP & wet systems, and Solar PV Installation teams.
A large number of tradesmen quietly proceeding with their specific tasks, and clearing up any debris at the end of each phase.

October 17, 2024
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Reply from UnionTechnical

Hi Michael - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided.

Rated 5 out of 5 stars

Installation of Air Source Heating and Solar Panels.

The workmen came when they said and installed our new heating system and solar panels in two days.Yes it was abit of a mess which you would expect from umpteen workmen working together installing pipes and radiators.They tidied up after themselves and took away all of the rubbish.The heating is wonderful.

September 23, 2024
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Reply from UnionTechnical

Hi Mary - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided.

Rated 2 out of 5 stars

Happy days

Hi
The first and important things the team was young but the the young team were clean and done the job quiet good but the guy who done the electric part and put the new Programer for boiler I was not happy with his job and I cant feel any different with this new insulation in my idea is only done to make the governments happy about less pollution thing .And also I've not been paid £200 yet.
Thanks

November 5, 2024
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Reply from UnionTechnical

Hi Hamzeh - I will feed this back to the electrician company who was allocated to your job. The insulation is predominately to reduce your energy bills as you won't need to put your heating on as much as the insulation helps retain the heat in the property and will feel the benefit of this. I have spoken to the housing regarding your payment and they have advised painter is going out 11th November as per your request. Payment is made after painting is finished. Thanks

Rated 5 out of 5 stars

Great company.

I had a great experience with this company. The guys were great. Efficient, talked me through everything they were going to do and although I gave the election a headache, he was great. They cleared up after themselves. I have nothing to complain about.
Can't forget the staff on the phone, especially Sylvia, who was so patient with all the calls I had to make!
Great company.

September 26, 2024
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Reply from UnionTechnical

Hi Karen- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided.

Rated 5 out of 5 stars

Great communication

Great communication and kept me informed on the process for having both my cavity wall insulation done and the installation of solar panels and battery.

October 7, 2024
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Reply from UnionTechnical

Hi Donald - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided.

Rated 4 out of 5 stars

workmen were very good clean doing…

workmen were very good clean doing there job & polite explained every thing to myself only fault being that the debri has still not been removed a month later

October 30, 2024
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Reply from UnionTechnical

Hi Chris - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. My apologies their was a delay in removing the debris. I have fedback to the relevant team.

Rated 1 out of 5 stars

BAD TO WORSE

Ive had Solar/Battery/Air source heat pump/Insulation, the full package. The different groups doing the work, have all been fine, as have the Office staff, BUT, after 5 weeks, I am without lights in Bathroom/Kitchen/bedroom, and non working socket in Conservatory. An electric towel rail was removed for one of the rads, and they said they would place it elsewhere, they didn't, it disappeared, and I've asked them to return it, as I can fit it elsewhere, and despite emails/online requests no response. A glass wall light was broken, said would replace but no response so far. Five blinds were taken down, left all over the place, and are beyond repair. I sent photos, but again, no response. The only people to respond have been the solar group, as I cannot use the app, so have no clue as to what is happening, and they are sorting it for me, and have been very helpful.I cannot comment on the other groups, as non have been in touch. Niggles need to be fixed, and no response is not a good look. I will come back to this review, if anything changes. The heating itself?. Living in an old Croft on the Scottish moors, I was used to the cold, but this heating system will make my last years on Earth very comfortable, for me, this is a lottery win.It just works. The system is highly recommended, the workman/office staff are recommended, someone just needs to fix the small things...... Thank you for your reply 5/11, unfortunately electrician never turned up. Nothing has been resolved so far!!.NOW BEEN 22 WEEKS, still not resolved. Small claims court next.

October 23, 2024
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Reply from UnionTechnical

Hi Arthur - Thank you for your open and honest feedback, we are always striving to improve and get better. I can see we are actively looking to resolve your issues. Our team will be in contact with you to arrange visit to rectify outstanding issues, to which I can see some have already been rectified. Thanks

Rated 5 out of 5 stars

I can't believe that the five men…

I can't believe that the five men from Union Technically managed to fit the nine radiators, airpump, and the Indirect heat pump Cylinder and everything working in one day. I have been wonderfully warm and cosy ever since

October 26, 2024
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Reply from UnionTechnical

Hi Nigel- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

The job was done professionally

The job was done professionally. Communication between the office, Us and the work teams was very Smooth .The teams , worked very hard Installing an Air Source source Hear Pump and Radiators.With Solar panels with very little hiccups . A very well done job all round.

October 23, 2024
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Reply from UnionTechnical

Hi Howard- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

All done and dusted in one day

All done and dusted in one day. The only downside for me was the way my new hall carpet was left. I’ve contacted union technical on several occasions re carpets but have had no response

September 8, 2024
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Reply from UnionTechnical

Hi Lesley - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. I have liaised with the relevant team to contact you to resolve the carpet issue.

Rated 5 out of 5 stars

All on-site tradesmen.

All on-site tradesmen incl. subcontractors are punctual, professional, polite and sensitive to the needs of their client and their property.

October 7, 2024
Unprompted review
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Reply from UnionTechnical

Hi Michael - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 5 out of 5 stars

Excellent service found the…

Excellent service found the installation team to be friendly, helpful, considerate and very professional from start to finish. Completed job above my expectations home left warm, clean and tidy.

October 22, 2024
Unprompted review
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Reply from UnionTechnical

Hi Heather - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 3 out of 5 stars

too many different trades men for each…

too many different trades men for each job, inconsistent work flow. It would have improved the process if the same team was used each time

October 18, 2024
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Reply from UnionTechnical

Hi Helen - Thank you for your feedback. We understand your concern however due to the nature of work we do we use multiple tradesmen who expertise in certain areas so in order to carry out and finish the work we do. We co-ordinate through diaries to make this as seamless as possible. We really appreciate your honest feedback and will always look of ways of improving.

Rated 1 out of 5 stars

Loft insulation

Union Technical installed internal wall and loft insulation in our stone cottage in April 2023.

Following an independent review of Union Technical's work, some faults were identified and it took a further 9 months for Union Technical to resolve these issues, primarily due to them failing to respond to emails and/or phone calls.

Union Technical's poor handling of these issues means that we are unable to recommend them for any insulation work.

October 1, 2024
Unprompted review
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Reply from UnionTechnical

Hi Linda - Thank you for your feedback and my sincere apologies for your negative experience. We will investigate this internally and identify how/why our level of service dropped below our expectations.

Rated 5 out of 5 stars

First class service

First class service, very informative with dates and times, extremely tidy workmen, office staff were polite, and always helpful.

October 15, 2024
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Reply from UnionTechnical

Hi Derek - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 4 out of 5 stars

Guys all friendly and helpful

Guys all friendly and helpful - and very professional. I am left with a lot still to do, after they've gone. Skirting still to be put back; window blinds to re-fit (something we initially had done by professionals, so I have no idea how to do this); dust everwhere. BUT the new heating system works, and overall I am very happy

October 14, 2024
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Reply from UnionTechnical

Hi Richard - Thank you for the positive feedback, it is much appreciated. I will speak to relevant team who will contact you to discuss the snagging issues. Thanks

Rated 5 out of 5 stars

A perfect job but few appointments were…

A perfect job but few appointments were missed and no contact from the service to reschedule until I had to follow up in which they apologised and took it up. Aside that, all jobs were perfectly done with no concern.

October 11, 2024
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Reply from UnionTechnical

Hi Debbie - Thank you for the positive feedback, it is much appreciated. Apologies for lack of contact/communication on occasion. I will provide this feedback to relevant team, as we are always looking of ways to improve. Thank you for your honest feedback.

Rated 5 out of 5 stars

The workers from start to finish were…excellent

The workers from start to finish were excellent and couldn’t do enough for me well done ant thanks very much.

September 14, 2024
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Reply from UnionTechnical

Hi John- Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

Rated 4 out of 5 stars

Very happy with overall work all the…

Very happy with overall work all the guys were friendly efficient and completed all work

September 2, 2024
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Reply from UnionTechnical

Hi Mr Petrie - Thank you for your positive feedback. We are delighted you are happy with the service and the work we have provided. Take care and thanks again

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