Do not give them any kind of money. Their product does not function as advertised, packaging was badly damaged at arrival. Customer service team is almost non-existent. Now i’m stuck with this peice o... See more
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The wallet itself is good, however, I bought the card extender add-on. The only way to get this extender on, is to unscrew the back panel and screw on the extender. The issue with this is… Uniquet... See more
Company replied
Received an email informing me that the item was delivered, looked all over it and even checked with my neighbours, sent an email and they responded with an apology and informed me that they are going... See more
Company replied
Utter garbage product. Money strap not tight lost money out of it twice within first week of use. Cards also started sliding out after around a week of using the mechanism. Have since bought an altern... See more
Company replied
Company details
Written by the company
The most beautiful smart wallet ever. An unique touch of class for gentleman!
Contact info
OFFICE UNIT B ON 9/F, THOMSON COMMERCIAL BUILDING, 8 THOMSON ROAD, 999077, Wan Chai, Hong Kong
- support@uniqtouch.com
- uniqtouch.com
Breach of guidelines
Delayed and without a black friday discount
Delayed and without a black friday discount. Consumer abuse
November 15, 2024
Reply from Uniqtouch
Dear Jorge Molina,
Thank you for your feedback, and we truly apologize for the delay in delivering your order. We completely understand the inconvenience this may have caused.
Although your order has now been delivered, we sincerely regret that the shipping process took longer than expected. We always strive to provide timely deliveries, and it’s unfortunate that your experience was affected by this delay. Please be assured that we are addressing the matter with our shipping partners to improve the process moving forward.
We appreciate your understanding and patience during this time. If you have any further concerns or questions, please feel free to reach out to us.
Yours sincerely,
Customer Service
UniqTouch
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Recieved a damaged item
Recieved a damaged item. a new one would be send to me still havent recieved anything.
Also the product has even more discount now. So payed more for something that is damaged. The replacement should be shipped a couple days ago. But zero response from the customercare team and still nothing.
Now they contacted me and send me the old tracking number. Almost 2 months further still a faulty item crazy.
November 19, 2024
Unprompted review
Reply from Uniqtouch
Dear Milad,
We’re deeply sorry for the inconvenience caused by the damaged item and the delay in resolving your replacement. This is not the level of service we strive for, and we truly regret your experience.
Your replacement has been prioritized, and we will ensure it is shipped immediately. A tracking number will be sent to your email—please check your inbox for updates.
Thank you for your patience, and we’re committed to resolving this swiftly.
I love the slim design and ample card…
I love the slim design and ample card storage of Uniqtouch wallets. When I lost my first, I didn't hesitate to buy another-friendly support made it an easy decision.
November 9, 2024
Reply from Uniqtouch
Dear Sienna Newman,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the slim design and ample card storage of your Uniqtouch wallet. We're also grateful that our friendly support team made it an easy decision for you to purchase another after losing your first one.
Your loyalty means the world to us, and we’re so happy to continue being part of your daily essentials. If there’s anything else we can assist you with, feel free to reach out anytime!
Best regards,
UniqTouch
The style and design of the Uniqtouch…
The style and design of the Uniqtouch wallet are top-notch, though a slightly heavier build would add to its premium feel for me
November 6, 2024
Reply from Uniqtouch
Dear Customer,
Thank you for your thoughtful review! We’re thrilled to hear that you appreciate the style and design of your Uniqtouch wallet. We also value your suggestion about the weight and premium feel—feedback like yours helps us continually improve.
Your support means a lot to us, and we’re grateful for your input. If there’s anything else we can do for you, please don’t hesitate to reach out!
Best regards,
UniqTouch
Even after six months
Even after six months, I'm continually impressed by Uniqtouch's prompt and attentive support whenever needed
November 10, 2024
Reply from Uniqtouch
Dear Kevin Rodriquez,
Thank you for your wonderful feedback! We’re so glad to hear that, even after six months, you continue to be impressed by our prompt and attentive support. Providing exceptional service is something we strive for, and we’re thrilled that it has made a lasting impact on you.
We truly appreciate your continued trust in us. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
UniqTouch
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The Uniqtouch support team made…
The Uniqtouch support team made resolving my issue effortless. I couldn't be happier with their seamless service.
November 7, 2024
Reply from Uniqtouch
Dear Carol Bender,
Thank you so much for your kind words! We’re thrilled to hear that our support team was able to resolve your issue effortlessly and provide you with seamless service. Your satisfaction is our top priority, and we're glad we could meet your expectations.
If you ever need assistance again, don’t hesitate to reach out. We’re always here to help!
Best regards,
UniqTouch
Shipping took a little longer than…
Shipping took a little longer than expected, but the high-quality craftsmanship of my new Uniqtouch wallet made it worth the wait. It's bound to be a staple in my essentials for years.
November 3, 2024
Reply from Uniqtouch
Dear Brandon Richardson,
Thank you so much for your understanding and kind words! We truly apologize for the shipping delay, but we're thrilled to hear that the quality of your Uniqtouch wallet made it worth the wait. We take great pride in our craftsmanship, and it’s wonderful to know that you’re confident it will be a staple in your essentials for years to come.
We truly appreciate your support, and if there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
UniqTouch
A year later
A year later, I'm still as thrilled with my Uniqtouch wallet as the day I bought it. When I recently reached out with a minor question, Alex and Ryan responded swiftly with excellent help.
October 31, 2024
Reply from Uniqtouch
Dear Louis Girard,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're still as happy with your Uniqtouch wallet a year later. It's always fantastic to know our products continue to meet your expectations.
We're also glad that Alex and Ryan were able to assist you quickly and provide excellent help with your recent inquiry. We truly value your loyalty, and we’re grateful for your continued support.
If you ever need anything else, don’t hesitate to reach out. We’re here to help!
Best regards,
UniqTouch
When I reached out to Uniqtouch
When I reached out to Uniqtouch, their customer service didn't just respond promptly; they were personable and understanding, making the whole process effortless.
October 31, 2024
Reply from Uniqtouch
Dear Emily Harris,
Thank you for sharing your experience with us! We're so glad to hear that our customer service not only responded promptly but also made the process effortless with a personable and understanding approach. We strive to make every interaction as smooth and pleasant as possible, and it’s wonderful to know that we succeeded.
Your feedback is deeply appreciated, and we look forward to assisting you again in the future!
Best regards,
UniqTouch
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Uniqtouch's customer service was prompt…
Uniqtouch's customer service was prompt and thorough in handling all my inquiries, making me confident in future purchases with them
November 6, 2024
Reply from Uniqtouch
Dear Robert Dehaven,
Thank you so much for your kind review! We’re thrilled to hear that our customer service was prompt and thorough in handling all your inquiries. We truly value your confidence in us and are committed to providing you with an excellent experience with every future purchase.
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
UniqTouch
From the simplicity in handling my…
From the simplicity in handling my wallet's features to the excellent of their customer support, Uniqtouch is now my go-to for all wallet needs
November 7, 2024
Reply from Uniqtouch
Dear Javier Carlson,
We truly appreciate your kind words! We're so glad to hear that you enjoy the simplicity of handling your wallet's features and that our customer support has met your expectations. It means a lot to us that Uniqtouch has become your go-to for all your wallet needs!
Your support motivates us to continue delivering exceptional products and service. If there’s anything else we can assist you with, feel free to reach out anytime.
Best regards,
UniqTouch
Although the shipping delays were…
Although the shipping delays were disappointing, the Uniqtouch wallet truly made up for it with unmatched quality and functionality— my partner couldn't be happier with it.
November 6, 2024
Reply from Uniqtouch
Dear Sean Johns,
Thank you so much for your understanding and thoughtful review! We sincerely apologize for the shipping delays and are grateful for your patience. We're thrilled to hear that the Uniqtouch wallet made up for it with its quality and functionality, and that your partner is happy with it!
Your feedback means a great deal to us, and we’ll continue working hard to improve every aspect of your experience. If you ever need assistance, please don’t hesitate to reach out.
Best regards,
UniqTouch
Transitioning from other brands to…
Transitioning from other brands to Uniqtouch has been a game-changer; no other wallet matches its blend of usability and style. It's become an essential, impressive part of my daily routine.
October 30, 2024
Reply from Uniqtouch
Dear Aidan Atkinson,
Thank you so much for your wonderful review! We’re thrilled to hear that transitioning to Uniqtouch has been such a game-changer for you. We take great pride in offering a unique blend of usability and style, and we’re so glad it’s become an essential and impressive part of your daily routine.
Your support means a lot to us, and we’ll continue working hard to deliver the best experience possible. If you need anything else, feel free to reach out anytime!
Best regards,
UniqTouch
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The Item showed up broken 😡 the cards…
The Item showed up broken 😡 the cards don’t hold at all upside down all the cards slip out with the most gentle movement
September 13, 2024
Reply from Uniqtouch
Thank you for your feedback, Marquis Shepherd.
We are sorry to hear about your experience.
We would like to make things right. Please check your email received from support@uniqtouch.com so we can discuss this further. If the product is defective, don't worry. We will exchange a new product for you immediately
We appreciate your input and value the chance to enhance our service.
Thank you for bringing this to our attention!
I Have note even recived my product
I Have note even recived my product. Then not only that I had to go back and forth with customer service telling me that I need to purchase an extra wallet on top of a wallet I already have. It does not make sense and Im still waiting for my item.
September 13, 2024
Reply from Uniqtouch
Thank you for your feedback, Ed Berry.
We are sorry to hear about your experience.
We would like to make things right. Please contact us directly at support@uniqtouch.com so we can discuss this further.
As stated in the previous email, we shipped the item on September 16, 2024 and sent you the tracking number in the email.
We appreciate your input and value the chance to enhance our service.
Thank you for bringing this to our attention!
The prompt and kind Uniqtouch support staff took care of my wallet problem.
The efficient and helpful Uniqtouch support team quickly resolved my wallet issue. Their hassle-free warranty replacement assured me I’ll remain a loyal customer for years to come.
September 3, 2024
Reply from Uniqtouch
Hi Scott May!
Thank you for sharing your experience with us. We greatly appreciate your feedback and are delighted that you are satisfied with our customer service. We hope to have the pleasure of serving you again in the future!
Best regards,
UniqTouch Support Team
Awesome customer service.
Even when I encountered a product issue, Uniqtouch’s laser-focused customer service ensured a swift replacement. Their dedication to client satisfaction is truly remarkable. Big kudos to the support team for their unwavering commitment.
September 1, 2024
Reply from Uniqtouch
Hi Gerald Castro!
Thank you for sharing your experience with us. We greatly appreciate your feedback and are delighted that you are satisfied with our customer service. We hope to have the pleasure of serving you again in the future!
Best regards,
UniqTouch Support Team
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Over the years
Over the years, Uniqtouch wallets have become a favorite in my family. They make perfect gifts, and I wholeheartedly recommend them to anyone looking for quality and style.
August 25, 2024
Unprompted review
Reply from Uniqtouch
Hi Pedro Duke!
Thank you for sharing your experience with us. We greatly appreciate your feedback and are delighted that you are satisfied with our customer service. We hope to have the pleasure of serving you again in the future!
Best regards,
UniqTouch Support Team
An unfortunate mishap with USPS during…
An unfortunate mishap with USPS during delivery was swiftly addressed by Alex from Uniqtouch customer service. He expertly guided me through the necessary checks, and the issue was promptly resolved. Thanks to Alex's attentive care, Uniqtouch has earned my continue loyalty.
August 27, 2024
Unprompted review
Reply from Uniqtouch
Hi Joel Williams!
We really appreciate you taking the time to share your experience with us. For us, it’s very important to listen to our customers so thank you for that! We are really glad to hear that your issue has been resolved and that you are satisfied with it.
We look forward to seeing you again in the future!
UniqTouch Support Team
Six months with my Uniqtouch wallet
Six months with my Uniqtouch wallet, and it's fantastic. It's a conversation starter and holds all my essential cards. The unbeatable customer service complements their great product perfectly.
August 25, 2024
Unprompted review
Reply from Uniqtouch
Hi Jack Stephenson!
Thank you for sharing your experience with us. We greatly appreciate your feedback and are delighted that you are satisfied with our customer service. We hope to have the pleasure of serving you again in the future!
Best regards,
UniqTouch Support Team
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