Unique Vintage Reviews 

292
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be well-made, durable, and offering a wide variety of unique and stylish designs. Many appreciate the size-inclusive options and the flattering fit of the garments, often receiving compliments when wearing them. Reviewers also frequently highlight the exceptional customer service, describing it as thorough, helpful, and responsive, with prompt assistance for inquiries and concerns. However, some people mentioned issues with order fulfillment, including items not fitting as expected despite checking size guides, and occasional cancellations due to inventory discrepancies. There were also reports of unreliable shipping, with deliveries taking longer than stated and some packages not arriving or being lost in transit. A few customers expressed dissatisfaction with the fabric quality, noting that many items are made from polyester or rough natural fibers, which can be uncomfortable to wear.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, unique vintage-inspired... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction, citing... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting top-notch experiences where agents were... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick deliveries... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ok so here’s the bad: I’ve been a longtime customer of Unique Vintage, but recently, I think the quality on the items has gone down a bit. The designs are still cute, but the execution is sloppier t... See more

Rated 5 out of 5 stars

I have not had the pleasure of seeing the great clothes just yet, but their customer service has been top notch. When I needed help with an order I was able to contact someone immediately who knew ex... See more

Rated 5 out of 5 stars

I LOVE the brand Unique Vintage! I love their stylish modern take on beloved classic looks and their themed designs, plus the overall good quality of their garments - I personally have had no issues w... See more

Rated 5 out of 5 stars

Unique Vintage is a store like no other. The retro look clothes are wonderful. I love the dresses from the fifties and the website has hundreds to choose from. Lots of fit-and-flare dresses in l... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Created by a woman for women, Unique Vintage celebrates the iconic, flirty fashion of the past with modern, ready-to-wear designs for today’s woman. Started in 2000, uniquevintage.com was founded by Katie Echeverry, a vintage fashion lover who would spend her weekdays working in pharmaceutical sales and her weekends on the hunt for vintage dresses to sell on the website she had started as a fun weekend hobby. Quickly recognizing that high quality vintage items were very hard to find, Katie took a chance and began adding vintage-inspired dresses to her site, seeing sales skyrocket almost immediately. This was all it took for Katie to know that her weekend hobby was much more than just that, leading her to ditch the doctor’s offices and take on UV full time. As UV’s business continued its path of exponential growth, Echeverry opened a 4,600-square-foot brick and mortar boutique in 2008. This storefront location has stood as an iconic destination on the historic vintage row of Magnolia Boulevard in downtown Burbank since. In August 2015, Unique Vintage unveiled its first major renovation since its initial opening. Despite having several opportunities to move her business out of her hometown, Echeverry has remained committed to maintaining her local roots for the company. She cares deeply about the city of Burbank and prioritizes the store’s contribution to Magnolia Park. Since those early days, Unique Vintage has continued to grow, launching its very own Unique Vintage brand label to better serve the needs of the UV girl, while continuing to carry the retro-inspired labels that helped to put UV on the map. Building on the Unique Vintage label, UV has also launched exclusive collaborations with Barbie, Pantone, Coca-Cola, Universal Monster and more.


Contact info

4.0

Great

TrustScore 4 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(292)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Their products are so cute and unique

Their products are so cute and unique. The variety of styles allows you to find the perfect look. I buy a lot of dresses from UV and almost all of them have pockets. Sometimes I am not sure what size to buy but I read the info they provide (size guide AND model description) when making my choices. I also recommend reading the reviews to see how sizes works for customers. Everything I've ordered has excellent quality. I've been ordering from UV for years and it remains my favorite store.
Shipping happens quickly. I had one incident where my order was taking forever and was at the warehouse for a long time. I contacted customer service and it turns out the earrings I had ordered were no longer in stock. They asked if I'd like the rest of the order still (one dress) or if I'd like to cancel the whole order. I chose to cancel and the refund came quickly.

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Lovely bikini set

I just love the bikini set I have received from Unique vintage store! I managed to pick a true size, which is a rare experience for me buying bikinis from online store. It didn't took long for my order to arrive, the only problem is that I did not receive any tracking code so I had no idea what is going on with my order until my local carrier informed me that it is ready for pick up. Overall I am quite satisfied with my experience!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous cardigan

I am always a bit nervous about buying from a new website, but I was truly impressed with the quality of the sweater that I received. Well-made, substantial, and most of all ... beautiful.

Well worth my money, and a sweater I will enjoy for many years.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love love my new cute shirt

I love the cute shirt. The material is soft and comfortable. The size was spot on. I feel like I got good value for my money. Shipping was fine, arrived in a timely manner. And did I mention I just really love my shirt?

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Client UV for nearly 20 years

I have been a customer of unique vintage for literally decades. I used to go to their retail store in Burbank and was very sad when they closed and went strictly online. I live between California and Texas and I loved shopping at the store but the online experience is actually quite good! Whenever I order an item, I usually get it within 7-9 day, and if there’s a delay, like incoming new stock items, they’re great about emailing me. I have purchased more than a dozen dresses in the last two years and have never had one negative experience. Even if something doesn’t fit, I’m able to return it and get a turnaround exchange within about 2 1/2 weeks. If there’s ever a delay, it is because of USPS and not from their company or team member. Only once did I have to follow up and again, it was a delay from USPS that took 10 days to return an item to them; not UV’s fault. I will always stand by this business, they’ve done right by me for the best part of 20 years and I will continue being a super loyal retail client for them.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE the variety!

LOVE the variety of eras, styles, and designs available! Have ordered almost a hundred products from this company, I absolutely love them! Everything I've bought is vintage-coded, so no fancy formal dresses. Unless you count one with a petticoat (which they also have in a range of colors.)
The prices may seem steep (catch them on a sale day which is pretty often, fill that cart!) but for good reason. The items are size-inclusive, durable, no loose threads or crooked seems like some department stores or fast fashion shops have. Material is comfortable, sweat/water resistant (unsure about their super formal wear.) Importantly, the skirts/dresses have pockets! I work in retail, particularly the cosmetics counter, and getting foundation or lipstick out of clothing isn't easy. Almost all Unique Vintage items can be thrown in the washer (unless otherwise advised on the tag) on gentle/delicate/handwash (I'm over-cautious about the things I buy) and be good as new, which makes wearing and caring for them super easy!
Accessories are well-made, especially the scarves, which pair perfectly as accent pieces with their classic not-so-basics.
All in all 10/10, never had an issue. Shipping is fast (and surprisingly minimal) since I live across the country from company headquarters. Also love that part of my purchase proceeds are donated.

March 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Love My Green Swing Dress!

I participate in ballroom dancing and was looking for a swing dress for St. Patrick's Day dance. I purchased a lovely green swing dress. It arrived in a reasonable amount of time (week to 10 days), the material was of a much higher quality than I thought it would be, and I can tell by the weight of the material. It zips up the back with a hook to finish closure at the top. It fit perfectly, complimented my figure, and everyone told me how good it looked on me! I will continue to purchase from Unique Vintage due to affordability, quality, and looks!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great, as always!

I’m not sure why this site has such negative reviews on here, but I’ve been purchasing from UV for years and they never disappoint. From the actual clothes to the customer service, my experience has always been top-notch. Just recently made some purchases and thought I’d make sure folks know UV is still the real deal!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Love Unique Vintage's clothing!

Love Unique Vintage's clothing! They have a wide range of styles and sizes. I've been a customer of their's for over 5 years and have never been disappointed with a product. Excellent customer service too! Highly recommend!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

My new FAVE dress!

I love the quality and uniqueness of the dress I purchased (Disney Villains). It was shipped quickly and came without any issues. I would recommend this site to my friends!

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

There is not enough good things to say…

There is not enough good things to say about this company. All of the pieces that I have purchased have been fabulous. Fit perfectly to size and well made. And their shipping time is extremely quick. Nothing is worse than purchasing something and waiting weeks to get it. And that's just not this company. Within just a few days I'm already doing an online fashion show and can't wait to show off every new piece. Their customer service is beyond helpful. Their prices are fairly reasonable and they have amazing sales and they collaborate with some really unique lines. As somebody who wears a lot of 40s 50s and 60s vintage clothing everyday of my life I feel like everyday is a fashion show. And I get stopped all the time asking where I get my clothes from. And I can't wait to refer them to this company. Unique vintage is by far my favorite clothing store.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love UV

I love UV! I miss being able to go to the store itself but I am SO grateful that it still exists! This store is such a gem. I truly hope that the store comes back in day! XO

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a dress on 2/28 and paid…

Ordered a dress on 2/28 and paid express shipping - they showed guaranteed delivery of 3/10. Today is 3/9, and their ai chat bot says my order does not exist. And no one answers the phone. Is this a scam??????

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent resolution

I placed two separate orders at the end of 2025. The first order was damaged and FedEx *does not* communicate this to you. After reaching out to UV, they were able to provide that info and a replacement order - except that one item was in backorder. The second order also had an item on backorder. I finally received everything in several shipments during the chaos of the holidays. I had combined some returns and things got wonky at the warehouse on the receiving end. I communicated via live chat today with someone who did intense research and ultimately made EVERYTHING right. They were patient, understanding, caring, intelligent, and super helpful. This goes such a long way! Keep hiring excellent people and I will keep coming back!

January 27, 2026
Unprompted review
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Rated 1 out of 5 stars

I had to cancel an order shortly after…

I had to cancel an order shortly after I placed it as I bought the wrong gift for someone, they took days to respond to me and then told me it was too late to cancel the order and sent me a generic return guide. I asked if I could refuse the delivery since I didn’t even have to open the order, I got no response. The order still didn’t ship for another full week, when I received it 2 weeks later I returned the item with the return label. I also paid for shipping and free returns through Shop. A week went by after they received the item back, I contacted them to make sure they got it and asked when I’d receive my refund. Again I got another generic, careless response saying it takes 7-10 days to process. It had been seven days at that point, when it reached 10 days I still had received no refund confirmation. I had enough and I made a dispute through paypal to get my refund, they answered and tried to discount my return $20 less than what I paid saying I owed the shipping fee and tax, I paid extra for protection for this. They have their item completely in tact and unopened and their trying to still keep money from me. Extremely unsettling business practice and I will definitely never ever be buying from here again.

I have to add, they tried to flag this review for defamation and are not even responding in regards to the issue, I am still waiting for the correct refund and I did not receive helpful and prompt communication in regards to all of my inquiries. Just keep making the company look worse.

January 14, 2026
Unprompted review
Unique Vintage logo

Reply from Unique Vintage

Hello Marie, We are deeply disheartened by this review and are terribly sorry for your poor experience. We show your order was placed with us on Dec 26th 2025 and was delivered to you on Jan 5th 2026 which from the time of ordering and delivery only 5 business days had passed. We did receive your cancellation request on Dec 28th and had responded to that request on Dec 29th but unfortunately your order was already sent to processing and was to far along our packing process to cancel. We had been very communicative during this entire exchange and had provided information on how to return once delivered. When you reached out to us regarding the return refund we informed you of our processing time which again is just standard with our business. We are a small business and team and do our best to get orders shipped out as quickly as possible and returns/ refunds processed as quick as we can. We greatly appreciate honest reviews as these help us better our business and service as we know we always have room for improvement.

Rated 1 out of 5 stars

I ordered a beautiful purple confetti…

I ordered a beautiful purple confetti dress from the website as soon as they posted it. I had been following them for quite some time before I saw something I actually wanted and couldn’t live without. I paid $115. And some change with protected shipping included. I was so excited I commented on there Facebook expressing my happiness. The dress was up a week after I ordered the dress then disappeared without a trace from the website. I started to get nervous and decided to do some research on the company and found nothing but bad reviews about the company and the shipping time and the customer service. I waited another week before I emailed them inquiring about the dress arrival time as I ordered this dress in early January for Valentine’s Day in February. I did not want a refund I would have waited till after Valentine’s Day just wanted to know if I should get a dress from somewhere with better shipping for the actual day. I was met with an email stating they refunded my money due to the dress not being available. Are you kidding me! I ordered the dress and it was up for a week after I ordered it so which is it? Did you just not ship the dress in order of people who ordered it???? I’m very upset! I checked and checked and still got scammed. Never again save your money and order from Amazon love yall be safe! Don’t trust these small businesses

January 22, 2026
Unprompted review
Unique Vintage logo

Reply from Unique Vintage

Hello Ariel we are terribly sorry for the cancellation of your item. We do our best to maintain accurate inventory levels and sincerely apologize if your order was affected. If you can please reach out to our customer service team at service@uniquevintage.com we will be more than happy to assist you and see what we can do to resolve this situation.

Rated 1 out of 5 stars

WHERE IS IT??

It’s been three weeks and item still has not shipped. No tracking number provided. For the price point of their items this is unprofessional and not a good online shopping experience.

December 20, 2025
Unprompted review
Unique Vintage logo

Reply from Unique Vintage

We are terribly sorry for any delay with your order and our team will be more than happy to look into this further. We would kindly ask that you reach out to our customer service at service@uniquevintage.com with your order number and our team will be ready to assist!

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