Unique Luxury Holidays Reviews 

15
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Travel Agency
  2. also in
  3. Cleaners
  4. Grounds Maintenance Service
  5. Home Inspector
  6. House Cleaning Service
  7. Pool Cleaning Service

Information provided by various external sources

UniQue Properties provides an extensive range of luxury self accommodation villas in the Algarve, Caribbean and Balearic destinations most exclusive beach and golf resorts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(15)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Great Service!

Extremely helpful and accommodating with a fabulous portfolio of holiday villas. Nothing is too much trouble and they are only too happy to help with additional services, if needed.

July 12, 2021
Rated 5 out of 5 stars

After being let down this year by…

After being let down this year by another travel company unique step in and have been great, they been accommodating and patient and be able for our belated celebration to continue next year, I thank you unique.

July 3, 2021
Advertisement
Rated 1 out of 5 stars

Absolutely abysmal customer service

Absolutely abysmal customer service. A request to delay the balancing payment was met with the following;

As a British ex-pat I am embarrassed at the UK attitudes and actions and given their desire to flock to beaches, queue 3 hours for McDonalds, IKEA and even now still be in doubt of the important of wearing face masks in public - to reduce the risk of asymptotic persons spreading the virus - It is highly likely that the UK will indeed go into lockdown - but hopefully the government will continue to allow everyone to stay at home and still receive 80% of salary.

We have throughout Covid remained open and responded to all our clients and continue to do so - we have been operating since 2003 and yes we might be a small business employing 35 staff in the Uk and Portugal but at least we have stayed open and not relied on UK govt handouts.

Our owner has declined your proposal and balance is due immediately or we will under the terms of the agreement cancel the booking with loss of deposit.

Avoid this company at all costs. I lost my deposit. Clearly the only thing The author needs to be embarrassed about are his business practices, his spelling and his grammar.

July 20, 2020
Unprompted review
Unique Luxury Holidays logo

Reply from Unique Luxury Holidays

Dear Henry,

We do not have your name anywhere on our system as ever having booked a property with ourselves, but we have looked into the matter a little further and see that a representative of the company did send a frank reply to your equally frank email.
"We would also prefer to pay the owners directly as we are also aware that many small travel companies are unlikely to have the ability to continue to trade because of cash flows issues. Whilst we appreciate that our withholding the balance makes that more likely, we do hope that you understand that making a direct payment to the owner near the time will ensure we aren’t at risk of losing the balancing payment"

We are sorry that the property owner did not want to meet your request for revised payment terms and to bypass us completely (we forwarded your email verbatim), it was your decision to not proceed with balance payment and to lose your non-refundable deposit, your last email to our office was very clear.
"Fine. Cancel it. "

As the booking agent we are tasked with reconciling our guests demands against our contractual obligations with the owner.

We have allowed many guests to transfer their booking to alternative dates this year or next and many guests have appreciated being able to do this, given we are all dealing with a Force Majeure situation that means a fair compromise should be found.

There is a popular web site called Owners Direct that you might wish to consider using for your next trip

Advertisement
Rated 1 out of 5 stars

We did not buy anything!

February 24, 2020
Unprompted review
Unique Luxury Holidays logo

Reply from Unique Luxury Holidays

Hi Hans, hope you are keeping well. I am not sure why you left this review as we do not sell anything but we do rent your villa - this year we rented your villa from 21st July until the 20th August ? Perhaps you did not understand who Unique Luxury Holidays?
Kind rgds Nick Austin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look