I received very good service today, with the agent, Storm, at customers service. It was quick response and understanding to my problem. It was solved in a satisfying way. Thank you
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I got answer the day after, and a nice mail with answer. I even got his name (Victor H.), with a message to write it in my new order so that my boy could get a nice surprise together with the new shoe... See more
Happy to report that Unisport replaced my purchase, which was broken in the post, within a week.......no hassle and without any further costs. :-)
Was in a store called torahov sport in Oslo today, where they sell the same pair of shoes, they said that they have taken in many of these pairs for kids as they said the shoes vannverk both used on g... See more
Company replied
Company details
Written by the company
Unisport har eksistert siden 1995 og er i dag Skandinavias største fotballbutikk på nett. Unisportstore.no ble lansert i 2012, da vi opplevde en stor etterspørsel fra norske forbrukere. I dag finner du alt av det nyeste og de mest populære fotballskoene, fotballdrakter og fotballutstyret fra utallige merker. Det store utvalget av alt innen fotballverdenen gjør at du stort sett alltid vil finne det du er ute etter, og ofte litt til. Hvis du registrerer deg til å få nyhetsbrevene våre, så er du blant de første til å få beskjed når det skjer noe spennende innenfor fotballverdenen, i tillegg til å få spesielle tilbud og rabatter i innboksen din.
Contact info
Bådehavnsgade 38, 2450, København SV, Denmark
- support@unisportstore.no
- unisportstore.no
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would like to extend a big thank you…
We would like to extend a big thank you to Sarah at Unisport for the fantastic help and support she always provides. Sarah is incredibly friendly, professional, and service-minded, and she always goes above and beyond to find the best solutions.
June 24, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
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Full refund for football shoes
Full refund for football shoes that ripped apart after 1 week of use. Good service
June 23, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
No delivery as promised
No delivery as promised. Wanted the kit before leaving for the World Cup.
Very disappointing that they are not promised, what is stated on the website
June 8, 2026
Unprompted review
Reply from Unisportstore.no
Hei,
Takk for din anmeldelse.
Vi beklager opplevelsen du har hatt med bestillingen din.
I forbindelse med VM 2026 opplever vi for tiden et ekstraordinært høyt ordrevolum, noe som dessverre har ført til lengre behandlingstider enn normalt. Dette gjelder spesielt bestillinger med trykk og personalisering, som krever ekstra behandling i vår trykkavdeling.
Vi har full forståelse for frustrasjonen dette kan medføre, og beklager ulempene forsinkelsen har forårsaket.
Med vennlig hilsen
Unisport
It was very good customer service it…
It was very good customer service it was fast and I did’t have any problems. Thanks to Marvin for helping me.
June 16, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
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Product not as expected, but great customer service
While the product was not as expected, Unisport's customer service were quick and easy do deal with and thus still offer a good experience as a shopper.
June 12, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Longer delivery time than told
Longer delivery time than told. Poor status updates on the way
June 15, 2026
Unprompted review
Reply from Unisportstore.no
Hei,
Takk for din anmeldelse.
Vi beklager opplevelsen du har hatt med bestillingen din.
I forbindelse med VM 2026 opplever vi for tiden et ekstraordinært høyt ordrevolum, noe som dessverre har ført til lengre behandlingstider enn normalt. Dette gjelder spesielt bestillinger med trykk og personalisering, som krever ekstra behandling i vår trykkavdeling.
Vi har full forståelse for frustrasjonen dette kan medføre, og beklager ulempene forsinkelsen har forårsaket.
Med vennlig hilsen
Unisport
Super fast service!
I ordered a football uniform, and the print had a flaw.
After making a complaint sending in pictures as evidence, i got a friendly email from Mikkeline in Unisportstore, refunding the cost.
Super fast service!
June 11, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
The delivery time was longer than…
The delivery time was longer than stated in initial information received.
June 12, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 4-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
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Great selection
Great selection, always quick delivery and good customer service
June 6, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 4-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Football boots with design or construction weakness.
Our son experienced significant wear at a specific point on his football boots after only half a season of use. In our opinion, this indicated a clear design or construction weakness.
We submitted a warranty claim through the Unisport's webshop complaint service, and after just a few days we received confirmation that the case had been reviewed and that a refund was being processed.
The entire process was smooth, efficient, and fair. We were very satisfied with how the matter was handled. Special thanks to Mikkeline, Customer Service Agent, for her professional and customer-focused support.
June 11, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Good stuff
Good stuff, I ordered football stuff and they sent football stuff. Probably works for other sport stuff too. They'll send stuff that you order.
June 11, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
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Good support
Great service. Had to cancel an order. It was easy and intuitiv to register and I got fast feedback on my enquiry. No hassle!
June 9, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
The quality of the products were terrible
The quality of the products were terrible!!! Tried to return them in store but was denied and had to pay 100,- to send it back.
June 3, 2026
Unprompted review
Reply from Unisportstore.no
Hi,
Thank you for your review.
We are sorry to hear that the products did not meet your expectations.
Please note that not all online orders can be returned in our physical stores, depending on the type of order. We are sorry that this led to an additional return cost and appreciate your feedback.
Kind regards
Unisport
Delivery time
Ordered football kits for the kids with expected delivery within 10-12 days. Received the jerseys within a week. Great service
June 4, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Beware - the return costs 99kr
The return cost 99kr - something that was not obvious until you actually make a return request, or dig further in the conditions of purchase. This information should be clearly stated in the same way as "Gratis levering ved kjøp over 999 kr" on each product. This is critical as buying sneakers would highly likely involve the return due to size mismatch. Next time I will order somewhere else, even for the higher price but with the free return.
June 5, 2026
Unprompted review
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Its to easy to make a mistake when…
Its to easy to make a mistake when ordering football shoes like my daughter did. The code for type of shoes is not to well known and you could easy write it more clearly. She ordered 3 pairs and one of them with her name on it. Unfortunately this was SG shoes, she didn’t understand that it meant soft grass. Not very often used. See if you find a system that young player understands more easily.
Best regards
Jan Erik
June 5, 2026
Unprompted review
Reply from Unisportstore.no
Hei,
Takk for din anmeldelse og tilbakemelding.
Vi setter pris på at du tok deg tid til å dele din opplevelse med oss. Vi jobber kontinuerlig med å forbedre oss og håper å kunne gi deg en enda bedre opplevelse neste gang.
Med vennlig hilsen
Unisport
Quick response and problem solved
June 4, 2026
Unprompted review
Reply from Unisportstore.no
Hei!
Tusen takk for den flotte 5-stjerners vurderingen!
Vi setter virkelig pris på tilbakemeldingen – det betyr mye for oss, siden vi bryr oss om opplevelsen din mer enn noe annet.
Takk igjen for at du handlet hos Unisport – vi står klare på sidelinjen neste gang du trenger hjelp med bestillingen din. ⚽️🙌
Wrong letter font on the back of my…
Wrong letter font on the back of my Barcelona shirt. It looks tacky and cheap.
June 4, 2026
Unprompted review
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