Unistellar Reviews 279

I feel like I’ve waited 27 years for this! At age 26 I got my first 8 inch Meade telescope just 2 years before starting a family. It just took so long to setup and align. Once I had kids, I had trouble justifying spending so much time on that just to find the faint galaxies and nebula I was most interested in looking at. My EVSCOPE is a dream come true. I don’t have to spend a lot of time setting it up and best of all it makes it so easy to share the love and wonder of astronomy with others easily even in not perfect sky conditions.

Bought at an estate sale for $3,000. Brand new sealed in box.
Didn’t work contacted company and they said warranty expired in 2024

The hardware costs like $500 to build it yet they sell for $5K. Expected to see a better warranty then there more reasonable counterparts like SeeStar.

Sadly they don’t stand up to their quality or customer support justify the 10x premium

I am impressed by the fantastic service which was delivered by the Unistellar support team.
In my case it was Anna who helped me and she did it in a fantastic, quick and very nice way!!
She did not only made a correct diagnose of my wifi problem but also helped my solving it.
I am very very thankful for Anna's help!!
Never seen such an excellent support!

This is simply the best customer service I have ever dealt with: fast, efficient, helpful, patient..... and very kind!
This customer service is a major asset for this telescope brand.
They helped me fix a broken piece of my tripod - everything back to normal, fast and easy!

I was having a mechanical problem with the telescope. Unistellar arranged for it to be picked up and ultimately delivered a new telescope. I was very impressed with this level of commitment to service.

I made a mistake. I failed to read the full description for payment options when ordering my new telescope and chose a method I was ultimately not willing to make payments with. The new scope had already been ship when I contacted Unistellar Customer Service. They (Anna) worked with me to cancel the original payment contract, (re) purchase the scope directly through Unistellar and not have to return the already delivered product. Most companies would have considered this to be a purchase with return and a new purchase. Through Unistellar's thoughtful and diligent efforts I was saved several weeks delay due to my error. By the way, this was an upgrade from my original EV1 to a new Equinox and the Improved image quality is fantastic. I highly recommend the newer scopes because of their capability to incorporate the new software updates. Images are sharper, detail I so much deeper and the new addition of color to the software was worth the upgrade.
DEW Myrtle Beach, SC, USA

I discovered the smart telescopes with Unistellar. At first you are amazed by what you see. But after a while you get back to earth and realise there are (much) better products out there.

I had an evscope2 - quite expensive. We re talking 4700eur + solar filter 250eur.. it's a nice and impressive piece of equipment, qualitative but don't think about walking around too much with it.

First, the set up. It's much simpler than an old school telescope but it's also not that simple.
You need to do the focus manually with the Bahtinov mask (look for a start before) and every month or so do the collimation (which is not easy at all - I got it perfeclty right only once).

Then you start looking for a target and observing. It's quite nice for the Sun, the Moon and the biggest planets (Jupiter/Saturn can guess the rings) and a few of the most famous and visible galaxies and nebulae but for the more faint ones, forget about it. You will have to stay for hours and hours on the same target before even starting to see something.

And even for the easy targets, the resutls isn't really great. Pictures are quite low quality and pixel-ly. Very very far from the images they show you on the website that are all post-edited by pros.

Then, the eyepiece that you get on those ''expert'' scope are just a useless gadget since it shows a digital image, the same you see on your smartphone/tablet and if by mistake you touch the scope when watching, you can restart your observation.

I got very frustated as when I finally got the collimation right (after almost a year of use), they implemented some awful updates that created a lot of gradients on all the pics... luckily I managed to resell it fast and find a much better product with the competition.

If you absolutely want to go for a Unistellar scope, go for the basic Odissey even though it is still quite expensive, especially versus some competitors: Vaonis or Seestar particularly. You will get very decent images after only 15-20 minutes. All is automated and they are quite cheaper. And you can travel with those..

My advice: check the smart scopes available on the market, join the Insta/facebook groups of each brand and check images.

To quote an online review that matches my opinion quite well:
''’ve found the Unistellar eVscope 2 to be essentially an overpriced, low-quality device that has certainly disappointed me. I feel its marketing seems intentionally designed to target and mislead individuals with little to no knowledge of astronomy or telescopes, and it misrepresents fundamental aspects of how telescopes function and the performance one can expect from the product.'''

There was a strap on the backpack which ripped (not completely, but obviously it would come completely loose with the next usage). Replacement was sent quickly and so I am happy with this service.

Unistellar's customer service is stellar (no pun intended). I have bought several telescopes over the years. I needed support, parts replaced, and telescopes maintained. Their response time is excellent, and they make every effort to answer questions and work things out in case of problems with my telescopes. I highly recommend them.

I had an issue with software and they provided suggestion for workaround , then they resolved issue.
The support responded timely and with competency.

Unistellar is first of all an outstanding product. The image quality and ease of use is out of this world (punt).
In addition, their customer service and support will do what’s needed to make sure you have the best experience.
Totally trust the company and enjoy the product.

Unistellar customer service has been simply outstanding. In particular, Anna has been very patient and kind when assisting with an issue with my scope. Furthermore, Unistellar telescopes are the best in the planet.

My telescope tipped over after one tripod leg collapsed and I stared with horror as my telescope hit the floor and the casing cracked. My telescope would not turn on. I assumed the worst and contacted customer support. Feeling that I had nothing to lose, I opened the case and discovered a steel harness holding all the computer components! I reseated what I could, then taped the casing which was cracked, put it back together and turned it on. It worked! It could be collimated and focused! I am so happy with my eVscope eQuinox and it's design. I have had it for 3 years now and am very very satisfied.

Solved my battery recharge problem. Plus additional tips. Thanks.

Great product and even greater support!

I use my Unistellar telescope as part of a stargazing experience, people love to see the mesmerizing pictures that it takes and It help us to explain the wonders of the universe in a way that was impossible few years ago.

Great Customer Service
Anna was outstanding with not only helping me diagnose the issue with my telescope, but was great on continued follow-up. She kept in touch, making sure I had received my parts quote, letting me know when it would arrive, making sure everything worked, etc. - all without being prompted. She was great helping resolve my issue. Thank you!!

My Odyssey scope stopped tracking and couldn't complete orientation. After a few back and forth emails, I was asked to send the scope for repair. It was returned in a few weeks and is now working. Overall, the experience was great and hassle free. I wish the response is a little faster though. Every time I emailed, I had to wait for more than a few days to get a response, and so it took almost two months to figure out what happened and get it fixed. But I am happy it is working again. Thank you for a great scope and service.

Anna, of the Unistellar Customer Service Team, provided excellent support to me regarding my new purchase of an Equinox2 scope. I had several problems requiring component exchange and, mostly, just good advice and guidance. She was professional, patient, and very clear regarding her advice. She solved all of my problems and I am a happy Unistellar customer.