Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more
Company replied
my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more
Company replied
Nestor knows my taste, and has kept me enjoying my evening glass. The delivery service is timely and efficient. The bargains seem to be getting even better.
Company replied
Company details
About United Cellars
Written by the company
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Written by the company
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Contact info
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australia
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are very happy with the service
We are very happy with the service. Very friendly, helpful, good telephone conversations! We have our favorite wines, but we are regularly introduced to new ones by our lovely friend. Good service, thanks.
March 31, 2026
Reply from United Cellars
Thanks so much for the lovely feedback! We’re thrilled to hear you’ve had such a positive experience with our team and that you’re enjoying both your favourites and some new discoveries. Cheers 🍷
Great wines at a great price and very…
Great wines at a great price and very friendly salesman
March 31, 2026
Reply from United Cellars
Thanks so much for the great feedback! We’re glad you’re enjoying the wines and pricing, and that our team made the experience a friendly one. Cheers 🍷
Professional seamless transaction and…
Professional seamless transaction and prompt delivery
March 31, 2026
Reply from United Cellars
Thanks so much for the great feedback! We’re glad everything went smoothly and your order arrived quickly, exactly what we aim for.
What is Service:
What is Service:
Warm greeting and creating interest. Negotiation and resolution. Prompt expediting.
March 23, 2026
Reply from United Cellars
Thank you for your thoughtful feedback. That’s a great description of what service should be, and we’re pleased to hear that was reflected in your experience with us. We truly appreciate your support.
The suggested wine was as described
The suggested wine was as described - once again. Have not had a bad bottle since joining
March 24, 2026
Reply from United Cellars
Thank you for your kind words and ongoing support! It’s fantastic to hear you’ve been consistently happy with our recommendations. We look forward to helping you discover many more great wines.
It’s a tremendous experience with great…
It’s a tremendous experience with great follow up and good products
March 31, 2026
Reply from United Cellars
Thank you for your review! We’re delighted to hear you had a tremendous experience and that our follow-up and products met expectations. We really appreciate your support.
Cellaring
Contact, ordering & delivery all smooth. However there is no point in asking for comments about an expensive red wine that we don’t intend to drink for at least another five years.
March 23, 2026
Reply from United Cellars
Thanks for your feedback! Great to hear everything from ordering to delivery went smoothly. We appreciate your point about reviewing wines that are intended to be cellared — we’ll take that on board, and hope you enjoy them when the time comes.
Prompt delivery
March 30, 2026
Reply from United Cellars
Thank you for your review! We’re glad to hear your order arrived promptly. We appreciate your support.
Excellent quality and customer service
I’ve enjoyed a wine tasting / food pairing recently followed by a case of some of their recommended champagne. I’m a very happy customer due to excellent quality and customer service.
March 30, 2026
Reply from United Cellars
Thanks so much for the great review! We’re thrilled you enjoyed the tasting experience and our champagne recommendations. It’s fantastic to hear our team delivered on both quality and service — we really appreciate your support. Cheers 🍷
Your people are very helpful and…
Your people are very helpful and pleasant. Prices are good and there is always a little bargaining to be had!
March 29, 2026
Reply from United Cellars
Thank you for your lovely feedback! We’re delighted to hear our team has been helpful and pleasant, and that you’re happy with the pricing. We really appreciate your support.
Reply from United Cellars
Thanks for the feedback! Glad you enjoyed the gin special and fast shipping — we appreciate it.
Always great advice and access to vast…
Always great advice and access to vast array of wines. Nestor one of the senior wine consultants is always a font of knowledge about the wines.
March 30, 2026
Reply from United Cellars
Thank you for the wonderful feedback! We’re so glad you value the advice and wide selection we offer. Nestor will be especially pleased to hear your kind words — he’s incredibly passionate about wine and always happy to share his knowledge. We really appreciate your support.
Reply from United Cellars
Thanks for the review! Glad you enjoyed the value and quick delivery — we appreciate it.
Delivered as ordered on time.
March 11, 2026
Reply from United Cellars
Thanks for the review! Great to hear everything arrived on time and as expected — we appreciate it.
Reply from United Cellars
Hi Stewart, thanks so much for your kind words! We’re really pleased to hear you found our service excellent, considerate and efficient. We appreciate your support and hope to help again soon.
Reply from United Cellars
Hi Evan, thanks for the review! Great to hear you’re enjoying our wine selection — we appreciate your support.
Reply from United Cellars
Thanks so much for your review Miles! We’re glad to hear you found the website easy to use and enjoyed our product range. Great to know the fast delivery hit the mark too — we really appreciate your support.
Reply from United Cellars
Hi Kimberley, thanks so much for the amazing review! We’re delighted to hear you’re loving the range and quality — that’s exactly what we aim for. Cheers 🍷
Reply from United Cellars
Hi Kenneth, Thanks so much for the kind review. Best, UC
Reply from United Cellars
Love to hear it! Good wines and no mucking around on delivery — just how it should be. Cheers for the 5 stars 🍷
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.