United Express Relocation Services Inc 

UNITED EXPRESS
LAIRS AND COWARDS! Run away from this company as fast as you can!
I contacted this company to move our belongings from Rhode Island to Florida. They gave me a good price and sent me an “estimate”. I learned that they are not the actual movers but contract the work to moving companies. I contacted them again and told them about my concern that since they are not the actual movers, if there arose any issues that I might be left in the cold, stuck between a company that had our money and the company that had our belongings. I received a call from Jim who assured me that this would not happen and that they would be with us every step of the way to guarantee that things went smoothly. I then spoke with Bill “the ex-Marine” (what a joke) to determine what size truck they would need. I made very clear that we had a storage unit 10 x 25, and another at 10 x 10 so they would need a truck that could take a total of 10 x 35 to fit all our belongings. Bill said they could fit everything into a 10x 25 because the storage units were not filled to the very top and that extra space would not be needed. I informed him that we had 4 large leather chairs and a leather couch that were BRAND NEW and we didn’t want any items stacked on top of them because it would result in depressions on the leather that would ruin them and I was happy to pay the extra space for a 10 x 35 to ensure our expensive new furniture arrived undamaged. Bill kept insisting they could do that and repeatedly said he was a professional and knew how to do his job – that my concerns were unfounded, and he personally guaranteed NO ITEMS would be placed on top of our leather furniture. Also, I said we needed our stuff picked up on a Monday and delivered on Friday. He agreed to everything, sent the “estimate” once again and we paid over $3000 deposit to them. The movers arrived on Monday with a 25’ truck. I was shocked and when I told the movers that the truck was too small to fit our belongings without stacking items on our leather furnishings, they said they’d do their best and when the loaded most of our bins and boxes first, it became apparent they would not be able to fit everything without stacking and said they could bring a second truck but that I would have to pay for a second truck to move our items and that was going to cost a few thousand more dollars. So, I called United Express and spoke with Brittany. I told her the issue and requested to speak with Jim, but the coward would not even come to the phone! I asked to speak with Bill White (“Mr Marine” what a shameful joke he is) but he too is a COWARD and would not take my call. Instead, they let poor Britney repeat to me over and over there was nothing they would do, and our agreement was only an “estimate”. Since we had already paid and they had our money there was nothing we could do. The movers loaded our fine new furniture and packed a lot of items on top of it. THEN they tell us they would not be able to deliver on Friday as Bill promised and they would let us know what day they could deliver. I asked why they would not just drive our belongings straight to Florida because the truck was packed to the very ceiling so it wasn’t like they could get more items from elsewhere to add to their trip. I spoke with the boss at the moving company (the men who loaded the truck were great guys who worked hard) and he told me they would “do their best”. So my wife and I left on Monday and drove to Florida to wait for the movers. On Friday I hadn’t received a call saying what time would arrive, so I called, and they still had no answer and said they’d get back to me. Well, they arrived NINE DAYS late. We sat and slept on the floor for over a week wearing only the 4 days of clothes we left with because we had nothing. Finally, they arrived and unpacked our furnishings. As I feared, the chairs and couch have impressions on the arms, back, and cushions from the items stacked on them. Thousands of dollars of furniture were ruined. These people at UNITED EXPRESS are LIARS AND COWARDS. Run as fast as you can to another company.
Tom Sotis, West Palm Beach, Florida

I honestly can't believe this company stays in business the way they seem to treat people. Lets start off at the beginning I spoke with Jim as I was taking bids on a move from central NY to west MI. Jim sold me on not just the price but that they do their own trucking and they could get it to me faster than anyone else. I told him I needed it in a couple days which he assured me was doable. Based on Jims lies, I signed with them. Pick up day comes and no movers. I call Jim and he wrote down the requested delivery day as the pick up day. OK well mistakes happen and he was able to get the movers out the next day. On the day of pickup they arrive 3 hours late. I have since decided to remove items from the quote that I did not want to go on the moving truck. Even with less items, they still said I was over the estimated cubes and charged me another $1000! With that additional fee, they still came out around the same price as other delivery companies, plus with the promise of the fast delivery I decided I would continue with them (big mistake). Since the picked up at the end of the week, I called that Monday looking for a delivery time frame. Was told by an extremely rude person named Joe that they legally had 21 days to keep my furniture. When I explained that is not what Jim assured me of, he said "then you need to talk to Jim" and promised he would call me as soon as he was available. Guess what, no one called. I proceeded to call a number of time, left messages, sent emails and no responses. Finally got ahold of Jim and he was contacting logistics and they would call me. At this point it has been over two weeks with no furniture. My children sleeping on blow up mattresses!. Finally on September 9th i received confirmation from Joe that my delivery would take place in 4 to 6 days. I waited until the following Tuesday (6 bus. days later) and spoke to Joe again. When he said logistics would call me I asked for their number since I knew they would not call back. He said this is the only number and I said that wasn't good enough and I wanted to speak to a manager. His response was this is the only number and if I don't like it then dont call the number anymore. Later that day with no call from logistics I called back (can see the theme here, they NEVER returned a call to me!) And finally received a response that delivery was coming and will be ther in 1-2 days. It is now 2 days later and still no confirmation of delivery. And no one is answering the phone!

DO NOT EVER USE THIS COMPANY. THEY ARE NOTHING BUT TERRIBLE CUSTOMER SERVICE, SALES PEOPLE ARE LIERS AND, AS FAR AS I AM CONCERNED, THIEVES SINCE I DON'T HAVE MY BELONGINGS YET!