United Nude Reviews 

I love their shoes and designs. The problem is they never reply emails. the shipping takes too long!
It has been two week after my order .. no sign of communication or customer support and I have no idea where is my shipment!
It was exactly the same last time and
took four weeks to receive my order with zero information on shipping !

I have bought loads from this company and only once returned shoes due to wrong size. And I ordered return label same day as delivery. They bluntly sent an email saying because worn they won't accept them. So now they have what I returned but have not refunded me. I have sent a number of emails with no response. So disappointed

I placed an order with United Nude for two pairs of shoes almost two weeks ago, and my order still hasn't shipped. The status remains "Preparing for Shipping," with no tracking information, shipping confirmation, or explanation for the delay.
I've reached out multiple times through email, Instagram, and their customer service channels, and not a single message has been answered.
Their website states that orders are normally processed within 1–2 business days and advises customers to contact them if their purchase hasn't arrived after 10 days. I've followed their instructions, but they've completely ignored my attempts to get assistance.
What makes this particularly frustrating is that this was a significant purchase, and I've received absolutely nothing—not even a response.
I've now had to contact my bank to discuss a payment dispute because I have no confidence that the company will resolve this issue.
I genuinely liked their designs and was excited about my purchase, which makes this experience even more disappointing.
I strongly advise potential customers to be cautious before ordering from United Nude online.
I will update this review if the company responds, ships my order, or issues a refund.

They are horrible! I bought a pair of sandals and that was not the right fit for me. I requested refund the same day when I received my order, downloaded pictures as requested. Tried to get an answer for a month! Finally they sent me Return Label (needless to say they charge shipping fee both ways).
After they received sandals instead of Refund they sent me Gift Card!
How to fight them?
There is no phone number to reach them, just ridiculous online customer service.
If you are not 100% sure that you will keep your purchase do not buy from this company.

I order sandals of the usual EU size I wear but their sandals were wierd and did not fit.
For returning i had to pay 9 euros just because their sizes weren't normal.
I would suggest think twice before ordering or you pay the price.

This company deserves zero stars. You can tell that the people running it has no business acumen. The recommendation is go back to the drawing board. Learn about business and customer service before setting up a business you cannot cope with. Zero sizes available, wrong order delivered, no opportunity to return items. The company ghosts you when you contact them. Shoes are expensive but not worth it. The only thing they have going is good design but bad assembly of the materials, very clumsy.

€220 sandals fell apart in less than 3 months.

I bought a pair of United Nude sandals in May for €220. After less than three months of normal summer use, the sole completely separated from the shoe and the sandals became unusable.

United Nude called this “very heavy wear”. I did not hike in them, do sports in them, or use them in any extreme way. I simply wore them as sandals. Of course they showed some dirt and signs of use — shoes are made to be worn.

What disappointed me even more was the handling of the complaint. United Nude wrote to me: “Once we receive the sandals we will process the refund.” Based on that, I returned the shoes.

Only after they received them did they refuse to refund my €220 to the original payment method and instead issue store credit without my agreement.

So I now have neither the sandals nor my money back — only a gift card for a company I no longer want to buy from.

If a €220 pair of sandals can completely fall apart after less than three months and this is considered normal “wear and tear”, then in my opinion the quality simply does not justify the price.

Very disappointing quality and customer service.

Extremely disappointing experience with United Nude.

I bought a pair of sandals that were only about one month old when the problem occurred. I had worn them approximately 5 times and, despite being practically new, the back straps/buckles started to tear.

I returned the shoes to United Nude for inspection. Although they received the return, they did not even notify me that the shoes had arrived. I had to contact them myself to find out what was happening, and their responses were also very slow.

After inspecting the shoes, they told me that the damage was not a manufacturing defect but simply “wear and tear”, and that they would offer me a voucher only as a gesture of goodwill.

I explained very clearly that the shoes were only about one month old and had been worn approximately 5 times — hardly enough use to reasonably expect this kind of deterioration from footwear in this price range.

Despite this, and even after I insisted and explained again how little the shoes had been worn, they repeated for a second time that they considered the damage to be caused by wear and that the voucher was merely a gesture of goodwill.

That is perhaps the most concerning part of this experience: apparently, according to United Nude, a pair of sandals starting to tear after approximately 5 wears can be considered normal “wear and tear”.

When buying footwear at this price point, I expect a level of quality to match, as well as after-sales service that takes responsibility when a product deteriorates while it is still practically new.

After this experience, I am extremely disappointed both with the quality of the product and with the way my complaint was handled.

Horrible customer service. I have been trying to return a two pairs of shoes that I never wore and were cut too small even though I sized up; they requested images of the shoes during the return process and said they would contact me with return instructions. I still haven't heard back and it's been a week with addtional emails to them (no phone to call) I will contacting my bank to file a complaint! This is ridiculous. I thought I was dealing with a high end company. Such a shame. I was considering order a different pair, but not now.

I bought one pair of shoes which I adored, and the second pair didn't work out so I initiated a return. They never responded to me so I reached out, again and again and again. I took about 5 emails to talk to someone about returning my item. Fingers crossed the refund me - so far I don't have much trust in them.

If they only made the return process easier, I wouldn't hesitate to order more. But now I'm not so sure.

Shoes are ok.
To expensive though vs quality and craftmanship.
Worst ever customer service.
Calling - impossible.
Mails - answering after 10 days when the request already is irrelevant.
I am curious how they still function with such an attitude towards the customer. Just crap.
I guess it is just the unique design that makes them still existing.

I ordered two pairs of shoes on May 28 and paid for them. After that, there was complete silence from the seller. I followed up about my order, and on June 4 I received a message from a different email address that was not associated with United Nude, stating that my order had been forwarded for fulfillment.
Initially, a tracking number was available, but nearly a month later, on June 22, the tracking number is not recognized by system, I still have not received my order, and no one is responding to my messages anymore.
At this point, it appears that I may have been scammed.

They are very cool looking but that's it, maybe they work for a photoshoot, but definitely they do not work for walking. No comfort at all, bought the Roko bootie II, for the price I would expect some technology put into the soles, it's just a block of stiff and uncomfortable plastic.
Never buying again from them.

My wife ordered a pair of shoes, but after waiting 10 days she received the wrong size and the wrong colour.
She opened a return request straight away, which was accepted, and we sent the shoes back immediately. That was over a month ago. Since then, we've had no refund and they've stopped replying to our messages.
At this point, we have no choice but to open a claim and report the company to Trading Standards.
I'd recommend avoiding this company unless they contact us and finally refund the money owed to my wife.

LUV United Nude shoes!! They're quality and unique. However, I recently had to return mine for a different size. They refused to acknowledge any emails or messages via social media.

Retailers cannot refuse a return by ignoring you!! I filed a claim with my bank for the purchase. They emailed the return label the following day!! I suggest that anyone else having similar issues do the same thing.

There's also a small selection of United Nude shoes at Nordstrom, and Macy's. Never had any issues when I purchased from them.

I ordered and paid for two pairs of sandals on April 21. The tracking stopped updating on April 24, and since then — nothing.
For around two weeks I’ve been trying to contact the company: multiple emails, contact form submissions, Instagram messages — and not a single reply.
What surprises me most is that this brand spends so much effort on advertising and promoting their products, so I honestly expected them to be reliable. But after this experience, I completely understand why people who deal with their customer service once do not want to buy from them again, no matter how attractive the shoes may look.
The complete lack of communication with paying customers is unacceptable. At this point I still don’t know whether I will receive my order or get my money back.
Very disappointing experience. I would not recommend ordering from them.

Update; immediately after this review customer support contacted me and accepted return. Well it’s was 10 days of silence 🤐. Well I glad I was able to return shoes but it wasn’t a pleasant experience. So I changed 1 star to 3. Shoes are good as I own a few pairs of their shoes, but the customer support is terrible.

I have bought a pair of shoes. Upon arrival I realized that they are slightly big so I initiated return through the website. Return was submitted and I got a confirmation email that said - label and instructions will be mailed soon. Well... 10 days later no label and instructions. I sent 5 follow up emails to the customer support with no reply.

I notified Klarna and they put payments on hold. If its not resolved Ill start dispute with my VISA card.

this is nightmare.

They have changed the sizes of products, so they don't fit. Tried to return, but could not get hold of the customer service. Still waiting for a reaction (mail) and the return ticket. Phone number not reachable.

I was scared because of all the poor reviews here. But I guess when you're happy with a product you simply don't bother writing a good review than when you have a bad experience with a company.

1. The shipping went smoothly and relatively fast.
2. The shoes arrived in top condition.
3. They look exactly like in the pictures and are gorgeous.
4. But the most important thing: they're 100% comfortable.
5. And very light, compared to other plateau-shoes.
5.1 I literally love walking in them because it feels like i am walking on air.

I mean to be honest I expect that when paying over 200 bucks for a pair of shoes. I could say something like being a little sad that they're not exactly waterproof but thats complaining on a high level.

Bought a year ago, they still haven't arrived. Customer services will give me a refund. Still nothing. Pure fraud!