Do not use United Pro Van Lines!!! It is a complete scam set up. They will quote you a number and then the mover will load over half your stuff and then say due to space it will be xx higher amount by... See more
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This was the worst, most expensive mistake of my life. Hired them to move my daughter's furniture from ATL to Louisville. The price quoted was enflamed when the movers got here. The moving guys de... See more
Please DO NOT arrange anything with this company. This is a total SCAM. They have the worst customer service and quality service I’ve ever had to deal with. Initial quote doubled, they didn’t compl... See more
Company replied
Overall Great Experience. After shopping around to find our perfect mover, and weighing in on different factors, I went with UPVL, and glad I did! They took the most thorough inventory. I could tell t... See more
Company replied
Company details
Written by the company
We provide long-distance moving services for home and businesses. Long-distance moves are the type that involves crossing one or more state lines. We streamline long-distance moving to make it easier and affordable for customers. Packing services are also available to you in addition to our long-distance moving services. When the movers pack and load your belongings, be rest assured of their safety while in transit.
Contact info
6750 N. Andrews Ave, 2nd Floor, 33309, Fort Lauderdale, United States
- 8668427373
- info@unitedprovanlines.com
- unitedprovanlines.com
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United Pro Van Line - IT'S A SCAM!!
United Pro Van Line, IT"S A SCAM!! They are the moving broker and NOT the actual moving company. The quote they gave us was Bait and Switch!! We took pictures of all the items needed to move and told them to make sure the quote is the exact price we were willing to pay. They quoted us $1800; but when the actual mover showed and told us $3200!! There is a big difference between $1800 and $3200, don't you think? Again, we took pictures of all the items, and send them both text messages and emails to ensure the price is exactly what we agreed on.. We lost $700 and they would not return our deposit. DO NOT USE THEM!! Find a real moving company and NOT Brokers. So MAD.
June 6, 2023
Unprompted review
Reply from United Pro Van Lines
This is the spouse of Ms. Connie - previous review which all the information posted is exactly the same since it was the same move we are discussing:
********************
Good Afternoon Yowei Liu; We are terribly sorry to hear that you had a bad experience with the movers at pick up. We reviewed the file and it seems that there was more reported by the Foreman about the job to be services. You had additional items that were not listed on your inventory page and a substantial amount of packing that needed to be performed by the movers which in turn will cost for add'l labor and supplies. Packing materials are not free of charge. Also reported, items to be transported are washer/dryer appliances which are considered bulky items and glass top that is fragile which requires speciality services. We understand that there were additional charges you were not expecting, however each of these topics are all listed in your Moving Policy provided by UPVL. Due to your decision not to proceed forward, you will find in your policy that not moving forward with the move when a moving crew is at your residence is considered a Refusal of Service and therefore the deposit is not refundable. Our Support Staff has gone over the Policy with you multiple times to show you where it is printed in writing and where you have agreed to the Terms & Conditions. We are always available to discuss the matter again if you are interested, please utilize our Toll-free number and our Agents can assist you.
Best Regards.
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I have a statement to make regarding this mover company. The worst company I have never deal with ripped off and scam. I spoke with the Broker he quote me the price exactly there is no extra items base on pics ect upon the mover came to pick up the inventories he charged me extra a thousand and demand that if I don’t pay they will not move my inventories so I did contact the broker they have not respond to me at the time. The mover just took of I am from California I wasn’t there so next day I contact Julian the office manager lie and make a statement I canceled how the world I would cancel it’s doesn’t make sense. They didn't refund my money I attempted to contact them they block my number. Before you contact make sure you do yourself a research. They really a scam
I wish I can download the evidence the contact
July 1, 2023
Unprompted review
Reply from United Pro Van Lines
Good Afternoon Ms. Connie;
We are terribly sorry to hear that you had a bad experience with the movers at pick up. We reviewed the file and it seems that there was more reported by the Foreman about the job to be services. You had additional items that were not listed on your inventory page and a substantial amount of packing that needed to be performed by the movers which in turn will cost for add'l labor and supplies. Packing materials are not free of charge. Also reported, items to be transported are washer/dryer appliances which are considered bulky items and glass top that is fragile which requires speciality services. We understand that there were additional charges you were not expecting, however each of these topics are all listed in your Moving Policy provided by UPVL. Due to your decision not to proceed forward, you will find in your policy that not moving forward with the move when a moving crew is at your residence is considered a Refusal of Service and therefore the deposit is not refundable. Our Support Staff has gone over the Policy with you multiple times to show you where it is printed in writing and where you have agreed to the Terms & Conditions. We are always available to discuss the matter again if you are interested, please utilize our Toll-free number and our Agents can assist you.
Best Regards.
Horrible experience
Totally untrustworthy. Constant BS. Do not return calls. Con Job from start. NO customer service. 30 days out still can't even get a delivery date. Next call wil be to USDOT.
Of course they can't find the customer with my name...more proff of the level of incompetence !!!
May 10, 2023
Unprompted review
Reply from United Pro Van Lines
Hi There, and thank you for replying so quickly to our inquiry on clarifying who we're speaking with. Based on the information you sent us, I was able to find your information. We politely disagree with the "NO customer service" comment, as we have multiple records of contact with you. Please feel free to call us at 866-842-7373 and we'd be happy to answer any questions you have at any time as well as do everything we can to get the situation rectified. Meanwhile, you provided your phone number in the trustpilot reply so I will have someone from customer service reach out to you right away. The phone number you included in your reply to trustpilot is different than the number we have on file, so we will reach out right away.
Chris Martin did a fantastic job!!!
Chris Martin did a fantastic job!!!! Very informed and personable!!!!
Made the move a pleasant experience!!!!
May 11, 2023
Unprompted review
Reply from United Pro Van Lines
Hi Ms. Ingrid! We are so pleased you shared with us how happy you were with Chris' assistance in your move. We take pride in our ratings and overall customer satisfaction. Please share UPVL with your family and friends and pass the savings on to them with a great service provider.
Thank you and we wish you the very best in 2023.
UPVL Mgmt Team
Absolutely Awful!! SHOULD BE SHUT DOWN!!!
Absolutely Awful!!! LOOK ANYWHERE ELSE. THIS ENTIRE OPERATION IS A BIG SCAM. ANY POSITIVE REVIEW HERE MUST BE PAID!!! I never write reviews, but I had to make an exception here. If there was an option for negative stars, that's what this joke of a company would deserve.
Where do I even begin. Moving from New Jersey to North Carolina and we were given an initial quote of $1600. Upon arrival of the movers, this figure doubled to over $3000. Apparently the moving coordinator we spoke to significantly miscalculated the cubic footage we'd need in order to lock us into a lower price and secure our business. With the arrival of the movers and time constraints, it was basically an ambush. You could either pay the inflated costs or start looking for a different mover at the last minute. We didn't have much of an option. After deciding to bite the bullet and move forward, the truck arrived a few days later. In the original contract and which was reiterated verbally numerous times, this was a door to door service. The movers in NC were now demanding an additional $350 to move the stuff into the apartment. We obviously refused since the abuse had become overwhelming. They left our stuff in the hallway. Never in my life have I felt so violated and disrespected by a company. On every possible level they disappointed.
April 27, 2023
Unprompted review
Reply from United Pro Van Lines
Thank you for your feedback.
First, we would like to apologize that you didn`t have a favorable experience during your move, that is never our objective.
We reviewed the phone call with your sales rep, and yes 2 queen mattresses were mentioned along with everything else that was on your inventory list of items to be transported. During the verification process we asked "is the inventory list correct at this time". The answer to this question was "yes".
All additional fees are listed on your estimate under "Understanding your Estimate" 2nd paragraph "Additional fees and Accessorial Services" this includes the long carry fee. We asked during the call if a truck could get to within 100 feet of the entrance, the response was yes. Upon delviery, this ended up not being the case and as per the above mentioned section, additional long carry charges would then apply to which you then refused.
You had a binding to not exceed estimate with United Pro Van lines based on the items that were given to your estimator upon booking. If any additional pieces, packing services, cubic feet or labor services are added to those quoted, the customer shall be charged for these services. In view of the fact that there were extra items, cubic feet and or services at the origin location then additional charges apply accordingly.
We understand that this was a fast move for you. We are unsure of the circumstances surrounding your move but we certainly sympathize that it is a hectic time in our customer`s lives. Usually reservations are booked at minimum a few weeks in advance so additional precautions are taken to prevent overages, however with only a few days notice this ended up negating those measures. You're more than welcome to call customer service at any time, which I see you've done so a few times already. All of that said, we wish you well and good luck in your new home.
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Got myself into a sticky situation and…
Got myself into a sticky situation and united pro van lines showed up and bailed me out smooth experience from start to finish highly recommend
December 1, 2022
Unprompted review
Reply from United Pro Van Lines
We are so happy to hear that our Team was able to help get you moved on such short notice. We strive in fulfilling our customer's needs no matter what their situation. United Pro family wishes you the very best. Thank you.
Great Help!
Had to get a quick, emergency move completed right around the holidays. With the holidays around - made it hard to find a group to move me in the time I needed. I was lucky to get on the phone with Tony and he was able to get the info he needed from me and price out the move. Although the pricing was more than I wanted to spend initially- Tony made things very clear and understanding for me as I dont move alot. The pickup went fairly smooth (only because they were about 45 minutes behind schedule, but with it being the day after christmas thats okay with me). The crew got my items swiftly up to Virginia quickly and most importantly- in one piece! Quite a different experience than I have had with movers in the past. Thanks again Tony and the United Pro Van Lines team!
December 26, 2022
Unprompted review
Reply from United Pro Van Lines
That is fantastic feedback for our company. We are pleased that you had a great experince and oot staff was able to provide the services needed to get the job done. We wish you the very best. Thank you for your confidence and support.
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