The product was nothing like advertised. Cheaply made and just not an attractive piece of merchandise. Customer service is horrible. The return policy isn't is a joke. When trying to return the item... See more
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See what reviewers are saying
great customer care, easy app and lovely vintage stuff!
Company replied
I wrote a review earlier this month about how I didn't get my money back after my order was canceled. For the first time since this happened I got a reply, asking for my order number. So I edited the... See more
Company replied
Unreliable company. I never received parcel, which apparently got lost. Even according to T&T it was never delivered, but returned. Still I did not get my money back. They ignore my request for their... See more
Company details
Information provided by various external sources
United Wardrobe is the biggest European fashion market where millions of fashion lovers buy and sell their second hand fashion. Browse through more than a million fashion items and find the hidden gems that fit with your style. You can follow hundreds of thousands of fashion influencers and get inspired by their style.
Contact info
Netherlands
- support@unitedwardrobe.com
- unitedwardrobe.com
1.6
Bad
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DISAPPOINTED CUSTOMER!!!
The product was nothing like advertised. Cheaply made and just not an attractive piece of merchandise. Customer service is horrible. The return policy isn't is a joke. When trying to return the item I've been given the run around. Tried to talk me out of a full refund. All in all I'm not satisfied and very disappointed....
January 28, 2026
Unprompted review
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great customer care
great customer care, easy app and lovely vintage stuff!
August 1, 2020
Unprompted review
Reply from United Wardrobe
Dear,
Thank you for your review.
I am really glad to see that our customer service help you out and your are finding what you are looking for in our platform. :)
I wish you a lovely day and have a good shopping in UW!
Teddy - United Wardrobe
5-star service
Very polite, super quick customer service. Special kudos to Tom :)
June 19, 2020
Unprompted review
Reply from United Wardrobe
Dear Berta,
Thank you for your great review.
I am glad to see that you are happy with the service given by Tom and I will make sure that he is aware of that.
I wish you a lovely day and see you soon on our platform!
Teddy - United Wardrobe
Very quick reply and good solving…
Very quick reply and good solving answer - they even helped me with something extra I didn't even ask for :-)!
June 12, 2020
Unprompted review
Reply from United Wardrobe
Dear Lianne,
Thank you for your review and really glad to see that our service gave you the help that you needed it.
Do not hesitate to come back to us and I wish you a lovely week. :)
See you soon in United Wardrobe!
Teddy - United Wardrobe
Super service!
April 7, 2020
Unprompted review
Reply from United Wardrobe
Hi Maud,
Bedankt voor je positieve review. Fijn om te horen dat je naar tevredenheid bent geholpen, daar doen wij het voor 🤗
Tot snel op United Wardrobe!
Vriendelijke groet,
Suzan - Team United Wardrobe
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did not receive bought materials - no feedback from customers' service
Unclear and unreliable communication with seller after the material -bought on February 25- never arrived. We don't receive any feedback from customer service after two messages on March 8 & 9.
March 11, 2020
Unprompted review
Reply from United Wardrobe
Dear Marijke,
Thank you for your message.
Unfortunately, we do not have any information to find you from our data base and I hope that the customer service already replied to you.
If you still in the issue with your order, please come back to us with more details as name and order number and we will be more than happy to help you. :)
For now I wish you a great day!
Teddy - Team United Wardrobe
Super service!
March 10, 2020
Unprompted review
Reply from United Wardrobe
Hi Lee,
Het doet ons goed om te horen dat je tevreden bent met onze service! Mochten wij je nog ergens bij kunnen helpen, weet je ons te vinden 🧡
Vriendelijke groet,
Suzan - Team United Wardrobe
Really nice customer support team
Really nice customer support team, super fast and helpful.
February 18, 2020
Unprompted review
Reply from United Wardrobe
Dear Benedicte,
Thank you for your great review.
I am glad to see that our service have been helpful for you and I will share that with the team too.😊
Please, do not hesitate to come back to us if need it.
For now, I wish you a lovely day and a great week!
Teddy - United Wardrobe
Teddy from United wardrobe
Teddy from United wardrobe efficiently sorted out my query within a few hours
Very satisfied
Payout made also within hours
Great service
February 5, 2020
Unprompted review
Reply from United Wardrobe
Hey,
Thank you for your review and your message, I really appreciate that and I was really happy to help you ! :)
Hope your next experience will be without any issue.
I wish you a lovely Monday !
Teddy - United Wardrobe
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Nice platform to sell/buy secondhand clothes
Bought many of my favourite items here, nothing ever went wrong :) Also earned quite some money with selling my items, would definitely recommend!
January 21, 2020
Unprompted review
Reply from United Wardrobe
Hey Annemijn,
Thank you for your review. I am really glad to see that you are a buyer and a seller on our platform and that we are making you HAPPY!
I wish you a lovely day 🌱
Kind regards,
Suzan - Team United Wardrobe
Great!
Great website. Amazing webcare and good place to snag some high quality pieces.
December 16, 2019
Unprompted review
Reply from United Wardrobe
Hi Jan,
Thanks for your review. We are super glad that you like our platform !
Enjoy it as much we enjoy to have you among us 💚
Mariam - United Wardrobe
Reply from United Wardrobe
Dear Debora,
Thank you for your review.
I am really glad to see that you are a buyer and a seller on our platform and that we are making you HAPPY ! 😍
I wish you a lovely day and a great week before Christmas.
Teddy - United Wardrobe
Costumers Service Is great
Costumers Service Is great, they've help a lot when I've got problems and they're really kind and answer fast. Selling and buying on the app is really easy!
December 10, 2019
Unprompted review
Reply from United Wardrobe
Dear Alma,
Thank you for your review.
I am really glad that you found a solution with our customer service.
We are happy to having you in our platform and hope that we will continue to make you happy !
For now, I wish you a lovely Friday and a great weekend. :)
Teddy - United Wardrobe
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Great Costumer Service
I would highly recommend United Wardrobe. Not only are the products genuine but the customer service is especially commendable. Thankyou Sarah once again for helping me out with my order.
November 15, 2019
Unprompted review
Reply from United Wardrobe
Dear Miral,
Thank you so much for your review.
I am really glad to see that you have a great experience on our platform and also with our customer support.
I will forward the message to Sarah regarding your comment, she will be happy to hear it, I am sureof that. :)
I wish you a lovely Monday and a great week.
Teddy - United Wardrobe
very happy with the costume service…
very happy with the costume service their are there to listen to any issues and try hardy to resolve it , I feel safe selling and buying among them
November 5, 2019
Unprompted review
Reply from United Wardrobe
Dear Contessa,
Thank you for your feedback and really glad to see that you are happy with our service :)
Please, do not hesitate to come back to us for any questions, feedback and/or issue.
I wish you a lovely day!
Kind regards,
Suzan - Team United Wardrobe
Easy platform to buy and sell clothes fast
I've been using this platform for quite some time now and I never had complaints. The customer support team responds fast when there is trouble with buying products and provides the right solutions when needed. Nice app to find your secondhand gems for a dime!
October 21, 2019
Unprompted review
Great customer service
Very helpful customer service, they replied the same day and resolved the issue immediately
October 15, 2019
Unprompted review
Reply from United Wardrobe
Dear Tamar,
Thank you for your feedback and really glad to see that you are happy with our service. :)
Please, do not hesitate to come back to us for any questions, feedback and/or issue.
I wish you a lovely day!
Teddy - United Wardrobe
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DONT USE THIS APP
DONT USE THIS APP. United wardrobe is very bad! They have high administrative costs (€2) which they claim pays for their app to work well.. however, I once sold an item and they made a mistake in generating a send label for me. Therefore I couldn’t send my package to the buyer or I had to pay for it myself (€3.45) which is higher than what my product was even selling for. I contacted them and got a reply 2 weeks later. By that time it was too late, I lost a customer!
Also, I once was buying a pallet which I know for a fact fits through the mailbox. I told the seller to send it though a mailbox packet. UW didn’t allow the seller to select the option. Due to the bug in the system of UW, we decided to use a different method outside of UW. UW was very fast in giving me a WARNING that I shouldn’t do that.
Their customer service sucks.. they’re only good at warning people to only use their platform and charge very high administrative fees (where does this money go?!) while their app contains a bunch of bugs causing you to pay extra in the end. I AM SO DONE WITH USING THIS DUMB APP!
August 7, 2019
Unprompted review
Reply from United Wardrobe
Dear Lynn,
We are very sorry to hear that you had a bad experience while using UW app. Our customer service experienced some delay lately and I'm happy to say that we are now on time. If you emailed us, you will get an answer within 24 hours.
We do have a automatic system that detect users that want to go outside our platform to buy a product. The reason for that is that we can protect sell that happens on our platform, but not those made outside. For your security , we advise you to process on UW :-)
Smalls bugs appears here and there and we are very sorry for that. Our technical team is working hard to make the magic happens and allow you to have the best experience ever. The customer service team is also working very hard to answer as fast as they can.
I hope that those few words will help you to overcome your sad adventures on UW.
Mariam - United Wardrobe
Great experience so far
Great experience so far
I had once shipped a pair of shoes that apparently later just got lost in the shipping proces. I told the costumer service about this and they were really helpful. I got the money I was supposed to get for the shoes en de buyer got her money back too.
Very good experience, because they do take responsibility. Which isn't the case for websites like Vinted
August 6, 2019
Unprompted review
Great customer service!!!
I was a bit hesitant to use this app, as buying and selling things online can be a bit tricky and definitely comes with its pitfalls. Against my (better) judgement I bit the bullet and made my first purchase on the app. The seller accidentally advertised the item with the incorrect size, so I was afraid I was at a loss. When I contacted the customer service department they not only assisted me very quickly, but they resolved the issue for me with the best customer service I've received since living in the Netherlands! They allowed me to return my item as this fell under their conditions and also very quickly reimbursed my return shipping costs! Their service was quick, effective & friendly! No more hesitation, I will be continuing to use this app! 10 stars if that were possible!
March 20, 2019
Unprompted review
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