Unitehighlandcare Reviews 8

TrustScore 3.5 out of 5

3.5

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Company details

  1. Mental Health Service
  2. Family Practice Physician
  3. Home Health Care Service
  4. Medical Clinic

Written by the company

At Unite Highland Care, we believe it’s a privilege to be able to serve others, and enhance their quality of life. This is our driving force. We provide supported living services for individuals with disabilities, mental health issues, or other challenges to live independently, with personalised support, dignity and respect. We also provide domiciliary care, working with individuals and their families to develop personalized care plans that meet their unique needs and goals. We aim to promote a culture of care in which everyone involved in the caregiving process, including the caregivers feel valued and supported. As a result, we have competent and compassionate professionals providing a high quality of care for our clients and everybody wins. We are rated "Good" by The CQC.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Beware of Unite highland care...Fraudulent company

Respond to the emails I sent last year, if you think you're bold, Action fraud has instructed unite highland care to respond to the mails and Olusegun Atoyebi who claimed he is the director of Unite highland care has refused establishing contact, yes I am dragging you and your so-called agents sorry @&& to court. A mental health nurse that is supposed to protect vulnerable people and uphold the values of NMC is hiding under a fake identity and defrauding individuals through certificate of sponsorship, you opened a fake care company to collect money from individuals that are in distress. You'll be disgraced!!!

July 18, 2024
Unprompted review
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Rated 5 out of 5 stars

I could not ask from better people

I could not ask from better people, they have been helpful, pleasant, very friendly and so far they have provided a good service with great communication skills.

April 1, 2024
Unprompted review
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Reply from Unitehighlandcare

Thank you for your kind words Ingrid.😊

Your feedback means a lot to us.🙏

Rated 5 out of 5 stars

Finally found peace of mind

My son has lived in a few places over the last 18yrs. He has been in a house with Unite for a couple of months now and his confidence and self worth has multiplied 100 fold.
He has daily 1 to 1 support and they have never let him down unlike many previous placements.
They understand his ways and needs and interact with him so well.
He has never been more settled or happy.
He has found his HOME.
I have found peace of mind, which is priceless.
I don't have a single negative thing to say

May 28, 2024
Unprompted review
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Reply from Unitehighlandcare

Hello Pauline,

We appreciate your heartfelt review. 🙏

We are thrilled to hear that your son is thriving and that our support has made a positive impact on his life. We are also glad that you have found peace of mind, that means everything to us.

Rated 4 out of 5 stars

18 plus

As a professional worker, I have clients who have lived in the accommodation for over a year. The young has received support and guidance to learn practical and life skills to enhance their independence. The staff members are welcoming and equip to deal with challenging situations when they arise.
The staff could be more firm with the young person , when they opt out of undertaking a daily task such as tidying their room unassisted. This demonstrates their dedication to supporting the client, which can be difficult to know when the client should be encouraged to take on more responsibility for their growth to becoming fully independent.

May 6, 2024
Unprompted review
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Reply from Unitehighlandcare

Dear After Care,

Thank you for taking the time to share your feedback with us. We're glad to hear that you have found our accommodation supportive and conducive for enhancing independence through practical and life skills. 🙏

We appreciate your insight regarding the need for our staff to be more firm with encouraging clients to take on daily tasks independently. We understand the importance of striking a balance between support and fostering independence, and we will take your feedback into consideration to improve our approach.

Your feedback is valuable to us as we strive to provide the best possible support to our clients.

Rated 4 out of 5 stars

GOOD AND REALABLE CARE BOTH FOR THEIR…

GOOD AND REALABLE CARE BOTH FOR THEIR PATINT AND RELATIVES
PROACTIVE MANAEMENT
MANAGER AND STAFFS
FRIENDLY

April 16, 2024
Unprompted review
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Reply from Unitehighlandcare

Thank you, Eddie, for your feedback. 🙏

We are glad to hear that you found our care both good and reliable, and our staff, proactive and friendly.

We appreciate your kind words and we strive to maintain the high standard of care you have come to expect from us.

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Rated 5 out of 5 stars

Excellent care service

Excellent response from all carers who visited my house. All seem dedicated and ready to learn and adapt to my circumstances

May 8, 2024
Unprompted review
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Reply from Unitehighlandcare

Thank you Dave for your kind words.😊

We're thrilled to hear about your positive experience with our team of carers, and we are always committed to providing high-quality service and support tailored to your needs.

Rated 5 out of 5 stars

Very satisfied

My son who is autistic wanted to become more independent and wanted to leave home. Unite Highland care were able to offer my son a fantastic home and amazing support. He has thrived in his home and is very well cared for. I cannot fault the service, it is amazing.

May 7, 2024
Unprompted review
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Reply from Unitehighlandcare

Thank you Jacky for sharing your experience with us. 😊

We are pleased to hear that your son is thriving in his new environment, having found a supportive and nurturing home with Unite Highland Care.

Your feedback is greatly appreciated. Thank you for choosing Unite Highland Care.🙏

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