Uniters S.p.A. - Italia Reviews 363

The cover nothing, hard to get in touch with humans. Don't buy.

In 2020 I purchased a table from Modani furniture in West Palm Beach. They sold me a warranty from Uniters. in December, the shattered immediately called the furniture company to get any information. They finally responded and emailed me the warranty company. I immediately put in a claim. Because I did not hear back from the company., I tried to call but could not reach a person. I contacted the furniture company and received a VM that Uniters said that they don’t have a claim. I immediately called again and using a different department was able to reach a person. She helped me file.
I received notice that my claim was denied because of improper cleaning. When I called this morning, they said it was denied because it was outside of the claim period. I explained to the person in the warranty department that I had tried, and I have proof I tried looking over the dates. It’s three days out of the claim time. It was still denied.
Looking at some of their reviews online now, I’m finding that this is very typical for this corporation.
I asked to be connected to a corporate office and was denied. I did find somebody on LinkedIn. That is a vice president of the company and I have messaged him. But I have not received a response do not

Just horrible. I have been trying to submit a claim for over week. I have been on hold literally for hours. I haven left my number to hold my place in queue several times and still haven't gotten a call back. Then to ad insult to injury, my daughter's and my warranties are combined under her name and I can't change it online. Will not use this company again!!

This company is set up as a loophole scam. I purchased a five-year warranty on an electric recliner. Slightly more than one year later, the recliner stopped working and I placed a claim. I was told that I didn't fill out the claim correctly and that I should have reported the issue earlier (as if that would make a difference in a five-year contract). The company refuses to honor my claim. I spoke to several representatives and supervisors and then I was told someone from management would contact me. They never did. DO NOT USE THIS COMPANY AND TELL THE RETAILER TO STOP DOING BUSINESS WITH THEM. THEY ARE A SCAM!

It has been a huge hassle to exercise my Uniters warranty claim for a couch purchased at Value City Furniture. The claim was approved in October 2021 but I had received no replacement part or update by 1/10/2022. According to VCF, Uniters never sent them a purchase order. Uniters makes it impossible to reach a human being by phone or email. As a warranty customer, once you have submitted a claim, calling any of their numbers will route to an automated system and forward your call to the furniture store. It is also not possible to submit a new claim under a plan which recently had a claim submitted. I now have a replacement part which is not new and does not fit. The claim number is C2622466. If Uniters replies here then they will say that the issue is due to the age of the couch, which is nonsense. It is the wrong cushion. I have had to contact them 19 times so far and have never talked to a person.