Unite Students Reviews 

I won a country court judgement against Unite but they wont pay. BE WARNED. Do they really care?

Really enjoying my stay here! Everyone is so friendly, especially Sunny at reception. She’s always kind and welcoming 😊

I may swell write a second review because they now take advantage of their customers.

After refunding me the amount THROUGH the DEPOSIT, which contributed toward the outstanding payments, I then paid this refund back through my first initial payment. What a joke. Don't trust this company.

Extremely disappointing.

My daughter moved into Unite Students last week, her first time living away from home. The room was disgustingly dirty, with black dust and dirt everywhere.

Worse still, she cannot shower because the water is only scalding hot, with no cold water. A basic safety issue that should surely have been identified before a new tenant moved in.

For a student starting her first experience away from home, this is a deplorable start. The standard of cleaning, inspection and management falls woefully below what should reasonably be expected.

I am giving Unite the opportunity to put this right and compensate her accordingly. If the issues are resolved promptly and appropriately, I will happily update or remove this review.

The room was filthy: clumps of dirt and matted hair in the shower tray, dead flies on the work surfaces, dust and hairs all over the floor.
Fire alarm going off at midnight (building evacuation) and party going on until 1am
Aggressive duty manager who said the following to me – and I quote verbatim:
“You need to adjust your attitude and not tell me what to do”.
“Don't speak to me like I'm a little boy”
“I will not accept you demeaning my cleaning team”
(none of which I was even close to doing.) And then, trying to further intimidate me, he said:
“There is a monitor in your room and I can tell when you're in your room or not”
I formally complained in writing to the company HQ, detailing the above. They did nothing. They simply passed it back down to the local management who were responsible for the problem in the first place (marking your own homework?)
They admitted in an email “the experience you have described does not reflect the standard of service or professionalism we expect from our teams” and offered a partial refund. They also confirmed “I would like to reassure you that there are no cameras within our flats or bedrooms, and at no point are guests monitored in this way.”, so confirming that the duty manager had lied.
However, three weeks later. The money was still outstanding and I had to chase them again to get it. I eventually got some money back one month after making the complaint.
I will never use this company again.

Unite Students Moorfield in Liverpool. Absolute dump. Room was filthy with previous tenants urine on the toilet and mould in the shower amongst many other things. Communal areas are awful. AVOID

I had already found a postgraduate student willing to take over my 2026/27 room at Unite Students St Pancras Way.

My tenancy agreement contains a specific replacement-tenant clause, but as far as I can see it does not state that a replacement must be the same study level as the existing tenant. My booking details also say that there are no special conditions.

After I found the replacement, I was told that St Pancras Way would only accept someone at the same study level because undergraduate and postgraduate residents are allocated separately.

I asked where this restriction is contained in my tenancy agreement or any policy incorporated into it, but so far I have not been shown a contractual clause setting it out.

I appreciate that Unite retains discretion over replacement tenants, so I am not claiming they are automatically required to accept the person I found. My concern is the application of an additional blanket restriction that does not appear to have been disclosed in the agreement I accepted.

I am currently trying to resolve this directly with Unite and am considering obtaining legal advice because of the financial liability involved.

I will update this review to reflect any clarification or resolution provided by Unite.

SAFETY PROBLEM

If you are considering staying at Unite Students Parade Green, you should be aware of serious safety and management issues. The location is quite isolated and unsafe; in fact, the lack of security in this area is highlighted by a violent attempted murder case that occurred right on this street in 2025. Please check BBC with James Wolve Road Murder.

The management and security are entirely irresponsible and unresponsive. On the evening of August 27, 2026, I was physically attacked right in front of the building by four youths with sticks and stones. Fortunately, I managed to fend them off, though they continued throwing stones as they left. During the roughly 15-minute struggle, absolutely no help came from the night security. The security guard only reacted when I walked back inside bleeding, asking me, "Why didn't you let us know?"

It is clear that the night security staff lock themselves in their rooms and ignore what is happening outside. They neither hear external noises nor monitor the security cameras. Previously, I had reported ongoing issues inside the building, including cannabis consumption and loud shouting or music past midnight, but management completely ignored these complaints as well. Independent students should carefully consider these serious security risks before booking here.

Essential details for anyone considering staying here:

Location: Quite far out of the city center; even cycling to the center is long and inconvenient.

Value for Money: The laundry facilities are noticeably more expensive compared to other student accommodations.

Noise & Management: Completely unmanaged and uncontrolled. Staff are completely indifferent. Short-term summer camp teenagers make noise late into the night with zero intervention, making sleep almost impossible.

Safety & Environment: People freely smoke weed in the courtyard/garden, and management does nothing about it. The smell is extremely offensive.

Room Ventilation: During hot periods in the UK, staying in the rooms is pure misery. The windows barely open, and because the doors close automatically, there is zero air circulation in the rooms, kitchens, or common areas. Due to the relentless heat and noise, I was sleep-deprived for weeks.

Staff Attitude: The customer service from the staff is unacceptable. Night Security Manager Riz and receptionist Badr were unbelievably rude and arrogant when issues were raised.

Since I booked independently rather than through an agency and other places were fully booked, I was stuck here—everyone else I knew moved out at the first opportunity. I strongly advise against staying here.

Booked university halls out of term time for 9 days. They cancelled 3 days before arrival date. They then asked me to cancel the reservation which then means I have to wait 7-10working days for the refund. Please don't trust this business with your money or your children's accommodation.

I had a genuinely awful experience with this property as an incoming international student. I submitted my student documentation well ahead of my check-in date, exactly as requested. Despite this, the property waited until the evening before my arrival to tell me my documents weren't sufficient, giving me almost no time to resolve it before my flight landed.

Their policy requires proof that your university term is officially active during your exact stay dates — which is stricter than what the UK government itself requires for a student visa. This makes it nearly impossible for any international (or even domestic) student to comply, since most students arrive before their official course start date to settle in before term begins. This should have been flagged clearly at the time of booking, not the night before check-in.

I landed and was stranded at the airport for over an hour and a half trying to get a response from the property and from Agoda, with no resolution offered by either side. With nowhere to go, I had to book last-minute alternative accommodation at a much higher cost, on my very first night in a new country, for a program I'd been looking forward to for months. Since then, I've followed up multiple times requesting a refund or the option to shift my dates, and I've received no response at all.

For a property that markets itself specifically to students, and presumably deals with international arrivals regularly, this lack of communication and unwillingness to resolve a situation they created is unacceptable. I would not recommend booking here if you're arriving from abroad, especially if your term dates don't perfectly align with your official reservation.

Update (23 September 2026): It has now been 27 days since Unite Students replied to this review with their usual hollow "we'll get in touch" line. 27 days. Nobody has called, emailed, or messaged me. Not once. That reply was a lie, plain and simple — a PR stunt to make themselves look accountable while doing absolutely nothing behind the scenes. This company preys on international students who are already stretched thin, stressed, and thousands of miles from home, banking on the fact that we're too exhausted and too far away to keep chasing them for basic decency. Don't be fooled by their public replies — they mean nothing. Avoid Unite Students at all costs.

I booked accommodation with Unite Students around three days ago and have since decided that I need to cancel. I have not signed the room booking agreement, although I have paid the advance rent and my father has signed the guarantor agreement. I have called multiple times and sent emails requesting cancellation, but have received no response. I also tried the live chat, however it just redirects me to the contact page. The cancellation form doesn't appear to work either and just takes me back to my booking page.

Our daughter stayed in Unite Student accom in Manchester for the academic year 2025/2026. The good, the bad and the ugly:
1) securing a room and moving in - tick.
2) facilities - tick.
3) room - tick.
4) payment - fail. Direct debits taken 6 or 7 days after the agreed DD date. Finance team appeared clueless!
5) security - fail. No checks on entry into the halls. Strangers tailgating into the halls unchallenged. No staff on reception after 8pm.
6) mice infestation - fail. After numerous complaints it took Unite nearly 2 months to get pest control to visit!
7) checkout - tick.
8) value for money - fail. Unite place profit above people!

Draw your own conclusions!

Aimee at Greetham street has been so helpful going above and beyond in responding to several queries regarding the accommodation, Kaz has also been extremely helpful and professional and also James. Great team and response! Thank you

The cancellation form does not work, and considering this is a large company, I would expect the website to function seamlessly and without issues. Instead, the form simply crashes and displays a “504 Bad Gateway” error.

I also tried contacting the company through the website, but it redirects me to another page that is completely unrelated to my issue. This makes what should be a simple cancellation process unnecessarily difficult and frustrating.

For a company of this size, I would expect a much more reliable website and a straightforward way for customers to resolve issues.

This years is the third yeas lived here，every things is all good，especially julo is kind and nice.

Good facilities, friendly staff (especially Julio and Belal) and great people

This is a last resort place to live. The management is simply awful and they act like they are your parents. They are completely allowed to enter your room unannounced and search through all cabinets drawers rooms etc… they will fine you for having a bike in you’re room, because they have a “locked” bike storage which I utilized at the beginning of the year and my $9000 bike was stolen out of, and the complex did absolutely nothing about it. Multiple times the bike room was breached and thousands of dollars worth of equipment was stolen from COLLEGE students. The facilitys are nice but none are available after 10pm. They will do absolutely everything in their power in order to fine you. Whether you’re 21 and of legal age they will search their security cameras and of they see any alcoholic beverage box you will be fined $200 per container. They say there is a 24/7 security team monitoring the cameras which I believe when it comes to fining students, but not when it comes to making sure those students thousand(s) dollar bikes and other equipment is secure. The first couple months are fine, and they know that so they will try to get you to resign your lease a month into living there and it’s very difficult to get out of your lease. They also cover their butts very well in contracts.Do. Not. Live. Here. Unless it is an absolute last resort.
P.S Jo Hmm is not my name my business email is just set up werid. If you love your child don’t let them live here.

I am a gay UCL student who lived at Pacific Court, Unite Students, London E1. In November 2025 a Unite Students employee directed a homophobic slur at me during a routine housing interaction. I raised a formal complaint the same day.
What followed was two months of Unite Students failing to keep me safe in my own home. Despite their internal HR investigation being ongoing, I repeatedly encountered the same employee on site — inside the building, in communal areas — throughout December 2025 and January 2026. Each time I raised it in writing. Each time management called it “urgent.” Each time nothing changed for weeks. Management’s own emails acknowledge that his continued reappearances “formed part of the decision making” that eventually led to him being barred. It took over two months to remove a man I had reported for a homophobic attack from the building where I lived.
A formal police hate incident report was filed. I engaged Galop, the national LGBT+ anti-abuse charity. I have a formal psychiatric diagnosis whose symptoms — chronic emotional instability and dependence on environmental stability — were directly aggravated by this incident and Unite’s handling of it.
Separately, Unite Students misdirected a £288.74 rent credit refund to a closed bank account despite my explicit instruction. They then told me the refund could not be recalled. This is factually false — Lloyds Bank confirmed a recall is standard procedure and Unite never initiated one. Seven months later the money has still not been returned.
Seven months. No apology. No compensation. No accountability. Their published diversity commitments are not worth the paper they are printed on.
Police reference: TV1-2854-26-15001-IR

Please BEWARE
It is not what you might think it is..

You may be kept awake for months by wild booze and weed unrests taking place till morning, right behind your door, and no one will care, even though you worked so hard to get enrolled in the course, and paying a fortune to rent there.

The management team will be returning all your emails saying "they take the matter seriously", and just sign their letters with random names without mentioning any positions or contact details so you are not able to chase them.

In the end, if you keep complaining and record proof, they will open your door with their key card and THROW AWAY ALL YOUR BELONGING,

like the

STUDENT MANAGER

did to my daughter trying to harras and sush her and me, without any consequence and with NO shift from her position. Further more - with NO apology from her!!!

After my daughter withdrew from her studies,

SHE

did let the unrest makers go back to piling the empty bottles up on the window sill as a trophy - Unite Students, Olympic Way, London, 6th floor, the left corner window.

All the unrests are backed and covered by the management team as they mind their profit, not your wellbeing.

They are NOT afraid of the video proof as the Police are aware of their actions and do not consider that police cases.

Whatever badly you are treated by your neighbours, they will not raise a finger to stop that, as they rest assured you are trapped by their Tenancy Agreement, which they are in breach of on their own!

The only thing they care about is their LOW RATING on the platforms like TrustPilot.

So, Go AHEAD friends! 👍😃

*Post Scriptum:
My daughter is now in a far much better study and campus, and very happy!

I am happy with the way the staff is answering inquiries and attending to people, though sometimes it takes them ages to respond, which may be due to their tight schedule and the number of inquiries they handle. They were humble with me; they assisted me every step of the way, from booking to payment. They need to improve their response time and ensure their accommodation is very accommodating for students. I give you guys gracias!

Muhammad Sagir Usman