Everything was fine until it wasn’t. They took our deposit and cut into our wall/door frame to inspect for the install, then left visible damage behind. Then went completely silent. At the 6-week mar... See more
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See what reviewers are saying
Be very careful and read EVERYTHING rather than just trusting the high pressure sales rep that visits you!!! One very attractive sales point, repeatedly articulated by the sales person who sold me... See more
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice... See more
Company replied
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... See more
Company replied
Company details
Written by the company
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Contact info
24801 Rockside Rd, 44146, Bedford Heights, United States
- 8009845846
- support@universalwindowsdirect.com
- universalwindowsdirect.com
3.2
Average
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Jason and Jaime are really great at…
Jason and Jaime are really great at what they do....true professionals!
July 22, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
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Terrible experience
Terrible experience. My windows were partially installed 4 weeks ago. They did not have enough material to complete the trim/flushing on the outside, so they told me it would be a few days till someone could come out and finish the job. Two weeks later, they called me and told me it would be a month till they could get someone out to finish the job. They have the material, but all their appointments are booked. So instead, they feel it is appropriate to leave partially installed windows exposed to the environment for a month plus. With the unpredictable weather, they may find themselves with some legal issues if damage is done to the house. But they would not know since no one answers the phone unless you are interested in buying windows!! Oh, and they already received 90% of the payment.,, so they do not care I highly do not recommend. Avoid at all costs!!!
7/24 update: There has been zero response from UWD, and I still have partially installed windows with the exterior exposed. The response below is a straight-up lie. I have not heard from UWD for weeks.
June 25, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Jeff. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in an effort to resolve them. -SS
New Windows
Very smooth and installation was faster than expected!! We are so happy with our new windows!
July 18, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Mike Brunswick was great
Mike Brunswick was great. Fixed the minor issues we had, replaced the damaged screen.
July 17, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Isaia did a great job on installing our…
Isaia did a great job on installing our screen door!
July 15, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Kelsey! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Isaia provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
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10/10 Would Recommend
Wonderful company to work with. John was very knowledgeable and answered all my questions. I cannot wait for my new windows to arrive. Thank you for helping make my home more energy efficient and saving me money!
July 13, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Wendy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that John Teneyck provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Great Experience as Always
Isaic was on time and very efficient in replacing my window screen. He was professional and knowledgeable. My experiences with Universal Windows Direct have all been great, from window installation to repair.
July 8, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Maya! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Isaia Bowe provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Dan was very pleasant with good info…
Dan was very pleasant with good info that we loved. Thank you for the pleasure of meeting a good man
July 9, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Kevin! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Dan provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Chase did an amazing job measuring our…
Chase did an amazing job measuring our windows and door!
July 11, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
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Very professional knowledgeable and…
Very professional knowledgeable and Patient.
July 3, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Door
Chase was very thorough in assessing our issue. He showed understanding and concern. Thank you!
July 10, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Cindy! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Chase provided you with a great experience. Please don't hesitate to reach out if you need anything!
Ben Drake and his team were fantastic
Ben Drake and his team were fantastic. They got the job done in 3.5 hours. They cleaned up after themselves. They were all very professional.
July 10, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Dan! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Ben provided you with a great experience. Please don't hesitate to reach out if you need anything!
1 star for showing up for the install
1 star for showing up for the install. In all, 22 windows, a door, picture window, screen and 2 main frames are defective for various reasons. Was threatened by Cary, through the tech, final 10% payment was still required or I lose the warranty. Have 16+ hours cleaning butyl off windows....not counting black fingerprints on most window casings. Hours on phone with CSR. They offered replacements in approx 2 weeks, but changed it to 6 weeks. Wasn't prepared to clean up screws, foam, black butyl off carpet, couch, yard, etc. Asked for, but no received no commitment for restitution or discount at this time. Small sample of pics attached
June 16, 2024
Unprompted review
Reply from Universal Windows Direct
Hi, Andrea. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We are working very hard internally to address these issues and make things right, I know you have been contacted by our team. If there is anything else we can do for you in the mean time, please email us directly at customerservice@universalwindowsdirect.com -SS
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Jim H Window Measurements
Jim H was on-time, efficient and very personable. He was thorough with his measurements and explanations. I would highly recommend.
July 10, 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Lori! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything!
Happy customer - love my windows!
I had a great experience from start to finish. The sales person was professional, the communication was excellent, my windows arrived earlier than projected and the installation team was first rate. I highly recommend Universal Windows Direct-Milwaukee
July 9, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Jim Harget was very nice & pleasant
Jim Harget was very nice & pleasant. This is the second time he had been in my home
July 9, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
Jim H was very punctual
Jim H was very punctual, nice and very attentive. He had great attention to detail and gave me peace of mind with his knowledge about windows. I’m looking forward to having my new windows installed.
July 9, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS
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Mike The technician came out this…
Mike The technician came out this morning on my service call on my new windows survey the situation of the windows made a few calls into the office. Got a few ideas. They came up with a solution made all the adjustments that were needed and on the sliders of the windows. They are working great. Very efficient
July 8, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Good morning
Good morning, Chase was prompt and delightful. It makes it much less stressful when you communicating with someone who is extremely calm and polite, you’re blessed to have him. He showed me the upstairs sash needs to be pushed up in order for it to have something to grab and lock. He did look at the kitchen casement windows and said that they can pop during temperature changes and not to worry unless it gets absolutely out of hand. He was going to bring up the Channel on the kitchen window it looks a mess. So if you could get back with me and assist us with that, that would be great! It doesn’t look right. So if you guys could maybe handle that that would be great. Thank you. !
July 8, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. Please reach out to us directly at customerservice@universalwindowsdirect.com so that we can resolve the issue.
Proactive follow up appreciation
Because of a follow up customer experience call, a service call for a minor issue was scheduled. The problem was immediately identified and corrected.
Duncan was prompt, polite and professional!!
July 8, 2024
Unprompted review
Reply from Universal Windows Direct
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
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