Mixed Experience
While you purchase this and fully understand that what you will receive is a mystery, much to the excitement, you do get tired of receiving old $20 jerseys from controversial teams, that they cannot sell, with that being said they can also send you promo shirts, shirts that are not part of the kits per say, just be careful and fully aware that you will not receive the jerseys they have on their main front screen to lure you in.
Edit: I have heard back from the company after posting this review, I appreciate they have taken ownership of their mistake and have given me a full refund, I have returned the jersey back to them.
Reply from Unknown Kits
Thank you for taking the time to leave feedback.
We’d like to clarify a few points while also acknowledging where we fell short.
One of the jerseys you received, the Cameroon shirt, was incorrectly identified on our end. This was our mistake, and we are now in the process of either a full refund or a replacement, which remains available.
Regarding the nature of our product, all purchases are clearly sold as mystery jerseys. The images shown on our website are for illustrative purposes only, and are not intended to suggest you will receive those exact shirts. With thousands of authentic football jerseys in circulation worldwide, the excitement and risk of a mystery product is part of the experience.
All jerseys we supply are 100% genuine, sourced with a focus on quality and value, often from top teams and major manufacturers such as Nike, Adidas and Puma, and offered at a fraction of standard retail prices.
We never intentionally send promotional or non-retail items, and we regret the confusion caused in this instance. Transparency and customer satisfaction are extremely important to us, which is why we acted quickly to resolve the issue.
We appreciate the feedback and remain happy to assist further to ensure a fair outcome.
