Unlock Surveys Reviews 

I signed up for unlock surveys and the surveys are fun and easy, I enjoyed doing them and got several bonuses. I allowed my balance to increase to near $50 to cash out and when I tried my account was suspended. I was always honest, took my time and gave detailed answers. This company is extremely deceptive and just wants to keep the cash promised to you to increase their profits. I’m shocked that they take advantage of people like that. I did see in the reviews that this happened to others people, however I thought maybe they did something deceptive or broke the rules. Nope. It’s a scam- and to prey on people that need the money is unforgivable-
I have used survey junkie, Ipsos, swag bucks and eureka with no issues and highly recommend them.

EDIT:………..As requested my ticket number is 1000321417 . In addition to not being able to cash out I participated in an activity that allows my visa spending habits to be tracked for an additional cash amount. I didn’t receive that gift card as promised, when I emailed and asked about receiving this gift card and removing my card from being monitored I received NO RESPONSE! So, you didn’t pay me for surveys o spent hours doing and you’re monitoring my spending habits without permission??? I hope you will be honest and fix this!

I did a focus group online related to a survey I took on this site the online group paid $75 which I was supposed to receive in panel points according to the company that I did the focus group for. They said I should have the points by the end of the week. I haven't gotten them yet. I sent unlocked surveys and email three times and they haven't responded to one of them. I want my money and I think they would have responded by now. I'm adding this to my review as neither the person who responded nor their customer support team read what I wrote because this is not regarding the initial survey. This is in response to the follow-up focus group from the initial survey where I was to receive $75 for doing the focus group the $75 was supposed to be paid through panel points to unlock survey which I can then withdraw. So I was paid for the initial survey but as I stated I was not paid for the focus group and the client from unlock survey who issued the survey and also the focus group advised that we would be paid through panel points through unlocked surveys.

I'm so upset. I spent 45 mins watching an episode and then 15 mins answering questions on it. Got to the end and it said I didn't qualify! So I lost 750 points and an hour of my time! Also they stole 500 of points for some reason. You email them about it and they may or may not give you a ticket number and they never respond after that. This is such a scam site. It's awful.

Unlocked Survey is a scam. I took the surveys and I earned my points and I selected a 25.00 dollar virtual visa card three weeks ago and I have not received it yet. This company is a lier, scammer and a thief. Ida Dunham

I am writing this because Unlock Surveys has not responded to multiple attempts to contact them,I redeemed rewards on 7/25/2025 and have received nothing,they gave not answered any of my emails,I have never had any problem receiving rewards until now

Scam!!!
Don't waste your time. I tried to redeem my gift card and waited 15 days for my account verification. After emailing them 2 times asking how long it is going to take, they suspended my account. Stole my money and hours of work!!

On the 14th, I requested my $25, and as of today, I haven't received a response. I sent an email, but they haven't responded or made my payment. After things were going so well with you, this is what happened now! Ticket number 1000316159

Writing this review because it sounds like emails still aren’t being responded to and I want to make sure mine gets seen. My support number is 1000316037. I have a Paypal transfer from Saturday that hasn’t come through and I want to make sure the one from yesterday is coming too. It’s really not acceptable that we need to leave reviews on here to get any customer service response.

edit: Thank you for the response

I would say they are alright. If you’re ok with dealing with wishy washy people. I’ve cashout a few times but my most recent transaction for $25 to my PayPal. Has not even been sent. They often lies and I’ve seen better survey companies. They don’t respond to their emails either. I need my $25 now - I Have to buy groceries. My account is under the email: Adriana Cain This is ridiculous

I've been taking surveys and your taking my points back from me you took 750 points and keep taking more and more I've sent several screen shots

I believe that I've experienced the same exact thing as another reviewer. I also completed a survey in May 2025 and received the 50 weekend bonus points but I did not receive the over 2000 points earned from the actual survey. I also used 2500 points earned from other completed surveys for a $25.00 trasfer in June 2025 but have NOT received that award either.

I have contacted the help email multiple times in the past two months and again for the current issue but only receive an automated email stating: "Your support request has been received. Our Support staff will review your request within the next few business days." BUT NO ONE EVER RESPONDS. I still have not received a proper response to my inquiry over the many weeks then, nor with the most recent help request now.

Unlock Surveys seemed legit before but now is very shady.

I did a survey that was up to 2000 points can't remember the exact points like a month ago, tiil this day I stii haven't recieved my reward what i got that day was your hustle bonus rewards and the likes. I messaged support and got an Automated reply and that was it

I’ve completed three surveys and never receive credit for one. I’ve emailed them three times showing them screenshots of my completed surveys and still no response. The three surveys I completed I would’ve been able to cash out but now it’s impossible if nobody responds to your emails. I unsubscribe three years ago. I couldn’t remember why but now I do. Why did I join again?

They kick you out of surveys when you're almost finished with them with no compensation. If the videos don't freeze you out. It's very pathetic that you have to answer the questions with answers you think they want to hear instead of your truthful answer how are the companies hiring you getting accurate information if you keep kicking people out. Scams everywhere now days

UPDATE: After all this, I provided Unlock Surveys with my ticket number. Their response: Support (Unlock Surveys)

Apr 22, 2025, 13:16 PDT
Hi Kyrie-Inn,

Thank you for reaching out to support. Due to an unusually high volume of requests, we’ve been working diligently to respond to all inquiries. We apologize for the delay in our response.

We’ve identified the issue on our end, and it is technical in nature. We are currently working with our team to resolve it. We will get back to you shortly with an update. Thank you for your patience.

Best regards,

Unlock Surveys Support Team

IT IS A WEEK LATER WITH NO FURTHER COMMUNICATION OR RESOLUTION. This began over a month ago and is completely inexcusable at this point.

I have sent repeated emails because NO COMPLETED SURVEYS I've taken over the last year have been credited, which I only recently discovered while checking my reward points. WHAT. THE. HECK. The daily polls were credited. I can't even tell you how many surveys I completed successfully.
I've received no answer or response other than the initial autoresponder on March 31. I continued to remind them four more times that they need to investigate and respond. Crickets. It's now April 19. Still nothing. If you plan on responding, Unlock, DO NOT tell me to use the email, because obviously you don't respond. That should have happened after five attempts. SHAME ON YOU.

Well, apparently it takes a negative review to get ANY response. The ticket/case number is 1000302781.
Also, your site DID recognize every completed survey and FAILED to add the points. Congratulations! You have completed xxx survey and xxxx points will be added shortly is more or less the response I got every time I SUCCESSFULLY completed a survey so please don't tell me it registers automatically when obviously it didn't, even WITH that message and page post successfully completed survey. Have you realized yet what your other reviews look like across the internet?

Took my first survey, took me 20 minutes to finish and then it said sorry survey is full! What a scam!

I was invited to complete 2 surveys for points, which I did successfully. Then I was directed to register for membership. Then I was rejected from membership. So they got free participation from me then booted me along.
Extremely disgruntled, especially because I participate in 3 other LEGITIMATE survey/study sites and regularly complete surveys/studies and get properly compensated.
Will not be taken advantage of by this site again. My time us valuable.

I've cashed out $250 (5 $50 Visa cards). I got an email stating my reward was now ready and go to MARU reward and cash them out. I go there, enter my token, password, etc. and get

"An error has occured. We will work to fix the problem as soon as possible.
Please select the button below to return to the login screen and try again.
Back To Login Screen
Error ID: f016c9e4-8d90-43dd-1f46-a4fd695ed8e7"

I have written to Unlock about 10 times and get a standard email stating "Your request has been received. Our Support staff will review your request within the next few business days. To add additional comments, reply to this email."

And that's it, never an answer to why I can't cash out my points. Never any help from them.

I got the same error as the other gentleman. Why?

Membership Registration
Thank you for your interest in joining the community. However, based on your answers so far, you will not find the community is relevant to you.

All the best,
Unlock Surveys

I had good studies and that Greetings

I am a recent user of this panel I joined because I was told that it was good that I also had good studies I managed to join after several attempts and I was very excited.

Once I joined I started to do the studies and everything was going very well but at a given moment the statistics disappeared and I have not been sent any studies in several days I have 1500 points and I do not know if I am banned or not because I can enter my account without any problem but I have no studies to perform.

I saw that another person had the same thing happen to him that happened to me so I guess it is something of the panel.

I contacted support but I have not heard back yet, let's wait and see what happens and it is not a waste of time.