UnoTelly Reviews 6

Had an account with Unotelly for a number of years with okay service. I took out another one year contract but the service has not been working properly. Therefore, after countless messages of Unotelly informing me that engineers are looking into the issue, I have decided to use another provider. I asked Unotelly for a refund informing them that I am not receiving the service I have paid for, to which I got a denied response. The staff do not get back to you in a timely manner, I have been awaiting a response for over nine days...absolutely appalling. I am continuing with my refund request and hope that others having the same issue are also successful. A warning to all DNS users I think.

Beware of their 'refund' policy.

I have used Unotelly for about 2 years and the service was fine. However, I recently renewed for 3 months and that's when I started having problems.

There was a technical issue which I raised with tech support 1 day after I paid for 3 months. Support was good, but very slow, email ping pong with one message every 24 hours. Anyway, after 2 weeks it was clear that it wasn't going to work technically (I suspect a Windows update issue but it was unsolved).

So I asked the tech support to kindly refund my 3 months payment. Customer support refused as the request had come outside their 14 day refund policy. I explained that I had started the conversation with tech support on day 1 so that should count, and also that it was only 2 days past the 14 day limit. Still no refund.

Seems petty to me. I won't use them again.

The service has been acting very strangely for nearly the past year now, and lately I had the last straw. They charged me twice in one month, and tried to cover it up as "in advance payment for the upcoming month". The service also stopped working as of last week. I imagine they are going down and trying to suck as much money as they can before they crash.

keeps on bugging me after i canselled my subscribsion... endlesly mails and treats... dont go there... works fine but bad manners when u want out...

No problems for the 2 years I've subscribed to their service. Will definitely return later!

I subscribed to unotelly in January 2014 for 1 year...unknown to me my credit card was charged in January 2015 for 1 more year. When I contacted unotelly they refused to return the funds to me. Stay away from company there are other services with better customer who will not renew a service without informing you. They have simply refused to respond to my emails. Stay far far away