I've been trying to get service through unreal mobile for two years. Tried becoming an affiliate, filled out forms . They got lost. Every attempt I've made trying to get service has had its set if pr... See more
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the actual phone service is good but it's very frustrating how limited options are. there is no monthly plan if that happens to be better for you. you get even a 1 week extension if the renewal date h... See more
Company replied
Your customer service is excellent. Your staff went above and beyond to make sure my phone works. I want to recognize Volt, Karen, and Justin for their tremendously terrific assistance. Why would I go... See more
Our Customer service agent was wonderful. She worked with my brother for hours to activate my service. Eventually we found that difficulties were in my new phone. I am using unreal service now with... See more
Company details
Written by the company
It starts with our name: Unreal—Unreal savings, Unreal coverage, and Unreal freedom from everything you hate about Big Wireless. Big Wireless is still up to the same old tricks: luring you in with introductory offers, confusing you with sneaky fees, and locking you in for years. Unreal Mobile is for the new, the now, the unapologetically you. The free thinkers who are tired of getting too little and paying too much. Do you want to hand over your hard-earned dollars to a mobile phone company? Didn’t think so. Unreal Mobile customers save $600 or more each year on their cell phone plans. With straightforward plans, simple contracts, and reliable coverage, Unreal Mobile doesn’t just flip the script on traditional wireless. It lights it on fire. As one of our customers said, “you’re so on point it’s unreal.” Yeah. That’s kind of our thing. Here’s the Deal: ● Unreal Savings: Save big on upgrades, no contract necessary. ● Unreal Coverage: Get nationwide talk, text, and premium 5G data starting at just $15/month. ●Unreal Freedom: Easily switch online in minutes. Our Chief Brand Officer, Iggy Azalea, puts it best: "Unreal Mobile isn’t just a phone plan—it’s a movement. No contracts, no junk fees, no BS. This is for unreal creatures like you." So why wait another day? Ditch Big Wireless and join the movement. Unreal puts you first. Pick your plan now at www.UnrealMobile.com. Unreal Mobile. For Unreal Creatures.
Contact info
90024, Los Angeles, United States
- www.unrealmobile.com
3.7
Average
332 reviews
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No clue what they are doing ❓
I've been trying to get service through unreal mobile for two years. Tried becoming an affiliate, filled out forms . They got lost. Every attempt I've made trying to get service has had its set if problems, issues. Just like every other project Iggy is involved with. Is it me, is it her❓Of course Cash app would not function so no payments or deposits could be verified. Still to this day I have no idea if unreal mobile is an actual provider of cellular service ❓And as far as being crypto friendly, being able to cover payments utilizing the $Mother coin
❓... I am still unsure if that is even a real thing, and still unable to get an honest straight answer,.. I can't even get a reply. Sorry if you wanted answers as far as reviewing service or coverage or public relations ratings. I have not Gotten anywhere.
June 17, 2026
Wonderful experience overall!!
Other than one little bump on the road, the activation experience was easy and required no human assistance. I have never activated an eSIM before, and the QR code that was needed I had to get from the steps mentioned on the email that I received after order confirmation. This was not made clear in the activation pamphlet that came with the phone. I figured it out however it all worked fine after that the phone was a great deal.
I’d also want to take the opportunity to mention your customer service over the phone which I used during the order process. Is leagues ahead of anything else I’ve ever experienced with cell phone carriers. I have recently used another cell phone carrier that spends more time trying to get you to use their automated assistant that actually satisfying their promise that you could have a customer service agent, so your service was greatly refreshing
April 23, 2026
Customer service agent was wonderful.
Our Customer service agent was wonderful. She worked with my brother for hours to activate my service. Eventually we found that difficulties were in my new phone. I am using unreal service now with my old phone and are awaiting a new phone. Present service is fine, special thanks to the rep that helped us yesterday.
November 3, 2025
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Excellent value!
October 23, 2025
Reply from UNREAL Mobile
Love to see it, Carlos! We’re all about keeping your service running without burning a hole in your wallet. Thanks for riding with Unreal Mobile!
UNREAL IS JUST THAT UN REAL
RUN....... UNREAL IS JUST HOW IT IS UNREAL. THEY ADVERTISE UNLIMITED BUT IT IS NOT AT ALL ITS CAPPED AND THEY WILL TURN OFF YOUR SERVICE AND STATES ITS IN THE TERMS AND CONDITIONS. IF YOU ADVERTISED UNLIMITED THAT IS WHAT IT SHOULD BE NOT SOME HIDDEN TERMS TO LIMIT YOUR SERVICE. AVOID AT ALL COST. FIND ANOTHER CARRIER. THEY WORK WITH REDPOCKET AND DON'T EVEN KEEP THE SAME HOURS.
August 29, 2025
Reply from UNREAL Mobile
We hear you. Just to clarify, we’re all about transparency in everything we do, so our terms are there so everyone knows the limits upfront, no hidden tricks. Your feedback is loud and clear, and we’re always looking to make sure our customers get the service they expect. Appreciate you sharing your experience.
Reply from UNREAL Mobile
So glad you're enjoying Unreal Mobile, Maria. We want to go full 5-star, so tell us how we can achieve that. We're all ears!
Reply from UNREAL Mobile
That’s what we love to hear, Celeste. Unreal service at unreal prices. Keeping it affordable and fierce, how we like it!
Renewal was seamless
Renewal was seamless. The web page can be confusing when trying to make changes. Overall very pleased with service and price.
October 7, 2025
Reply from UNREAL Mobile
We love hearing that things went smoothly and that you’re loving the price, Bert. Thanks for the feedback, we'll work that out, and hopefully we can turn that into a shining 5-star review!
The answer came very promptly
The answer came very promptly. Your representative answered all my questions. The only thing I disliked was a new renewal fee if $12.
October 4, 2025
Reply from UNREAL Mobile
Fast answers, real results, that’s how we do it, Uta! We hear you on the feedback and are always working to keep things as unreal as possible.
Great service at excellent price
September 30, 2025
Reply from UNREAL Mobile
Great service and an excellent price? That’s how we keep it Unreal, Shelley. Thanks for the love, you’re officially living that premium-for-less life!
Auto renewal went well this year
Auto renewal went well this year. No interruptions.
September 30, 2025
Reply from UNREAL Mobile
Look at you, stayin’ smooth with that auto-renewal, Tom! No interruptions, no chaos, just Unreal service doin’ its thing. That’s how we keep it real AND unreal.
Reply from UNREAL Mobile
Yesss! We love to hear it’s all running smoothly, Larry. Unreal Mobile service is doing what it does best, keeping you connected and unbothered.
Unreal service with unreal coverage at…
Unreal service with unreal coverage at an unreal price! ET can now phone home!
September 8, 2025
Reply from UNREAL Mobile
Now that’s what we call unreal vibes, K B! Crystal-clear coverage, prices that don’t play, and ET out here making calls home? That’s next-level. Appreciate you ridin’ with us. Stay connected, stay unreal.
Unreal has great connections and the…
Unreal has great connections and the best prices anywhere. I recommend it to anyone who is unhappy with their service. Thank you.
September 8, 2025
Reply from UNREAL Mobile
We appreciate the love, Lyle! We’re all about keepin’ things real with strong connections and prices that hit different. Thanks for ridin’ with us and spreadin’ the word.
Very happy with Unreal!!!
Because my account had lapsed I had to call to reactivate my account. Everyone was very helpful and cordial. Unreal provides the service I need and it has been very reliable. I’m glad I found you!!!
August 18, 2025
Reply from UNREAL Mobile
Love hearing this, Tina! Even after a little pause, getting you reactivated and back on track is what it’s all about. Glad you’re feeling the vibe with Unreal's reliable service, helpful crew, and all the good energy you deserve. Keep shining with us!
Great customer support got me going
The agent was available as soon as the website said she would be. She knew exactly what my issue was and walked me through fixing it.
August 17, 2025
Reply from UNREAL Mobile
Love to hear it, Ken! Pulled up right on time, knew the vibe, and got you back on track like it’s nothing. That’s how we do it at Unreal Mobile. Smooth, quick, and no stress.
I said i get my refund due the 3 months…
I said i get my refund due the 3 months i purchased on my phone that they said would work on . It didn't and i applied all the info requested still no reply yet i get emails about reviewing and how we do. Here u go.
August 15, 2025
Reply from UNREAL Mobile
Hey Riki, we got you! Your refund was processed and squared away as of September 3, so all set there. Just a pro tip for anyone using our service: make sure your device is fully unlocked to get the smoothest experience possible. We’re all about making sure our customers stay winning, and we appreciate you letting us sort this out.
When UnReal Mobile has System Problems…
When UnReal Mobile has System Problems that impact it's customers (like the many times this has happened to me). The companies' System Problems are not communicated to it's customer Service staff and the executive staff immediately, There is no plan for the company to communicate with it's customers quickly
I've had too many times when my cell phone stops. I will call the Unreal Mobile Customer Service to let them know their systems are not working, and the customer service person does not know what has happened, and it takes days for the company to solve their problems. It is sad the Company does NOT have a "Customer Centric Company". When I ask to speak with the Companie's Senior Executive, the answers have been "NO"
I would like Companies Senior Executive to call me on my cell phone at 206-713-6515
August 11, 2025
Reply from UNREAL Mobile
Hey Cameron, service drops and slow comms? Not our vibe. We checked, and the incident you hit was resolved on Aug 12, so things should be steady now. If you felt left in the dark, that’s on us, as radio silence isn’t our aesthetic. We’ll continue tightening how we alert customers.
If anything still isn’t 100%, hop into chat at unrealmobile.com or call our support team, and we’ll review your account to help make it right. And for your privacy, please don’t post your number publicly.
Thanks for keeping us honest.
Charged 3 times still no phone working
Well I have been charged three time now and the phone is still not working. Customer support emailed me I responded and haven’t heard back from them in two weeks.
April 26, 2025
Reply from UNREAL Mobile
Hey Brad, thanks for reaching out and letting us check your account. Your plan’s all set and working as of the time of this review. About the charges, the two on August 6 were from the account side and not an automated error, and those were reversed to get things right for you. The August 8 charge is the one that applied to your plan.
So to clarify, no unauthorized charges were made, and if anything else pops up, our support squad is ready to help. Thanks for sticking with Unreal Mobile!
A good price for great service.
August 4, 2025
Reply from UNREAL Mobile
You said it best! Keep stacking those savings and enjoying the service, we've got you.
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