A unique brand, in my opinion affordable products throughout. Speedy delivery every time. Approachable team who will deal with any problems you may be unfortunate to have with Unseen. I use this co... See more
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I’ve just received my fist batch of beans from these guys. The coffee is outstanding. The speed of delivery was excellent and arrived in time for Christmas even though I left it last minute. It’s... See more
I ordered an advent calendar and a hoodie. Both arrived within a few days and were well packaged to protect from damage during the delivery process. The hoodie fits perfectly and is very high quality.... See more
Company replied
Genuine great coffee, not like your other military coffee that slap a label on it. These people roast some fantastic coffee that tastes really good. Will definitely be returning again.
Company details
Written by the company
Online coffee shop
Contact info
United Kingdom
- unseencaffeine.co.uk
4.8
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lovely coffee
Excellent prompt service.
Coffee lovely rich and flavoursome, nice as a long drink or as an espresso.
January 18, 2022
Unprompted review
Amazing coffee
Amazing coffee, fantastic service! Cannot recommend enough. Wouldn’t buy anywhere else now. X
January 7, 2022
Unprompted review
Very quick to arrive
Very quick to arrive, 26 hours from order to landing on my door mat.
December 20, 2021
Reply from Unseen Caffeine
Hey J, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy. Such a quick delivery is an example of how good things can be when the system works well. We ship all of our products with Royal Mail so they are also to thank for such a speedy delivery. Thanks again, have a lovely Xmas. Yours aye. Team Unseen
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A unique brand
A unique brand, in my opinion affordable products throughout. Speedy delivery every time. Approachable team who will deal with any problems you may be unfortunate to have with Unseen.
I use this coffee as a pre work out for my training. Ultimate focus throughout my sessions and also great tasting and strong. My personal favourite is depth charge. Strongly recommended. Keep up the great works fellas.
December 12, 2021
Unprompted review
Xl hoodie
One of the best hoodies i own. Decent material, good fit, fantastic quality and keeps the heat in. Quick dispatch once ordered too. BZ unseen!
December 5, 2021
Reply from Unseen Caffeine
Hello, Thank you for taking the time to leave us a review. We really appreciate feedback especially positive honest feedback like this. We took time selecting the right material and fit for these hoodies and trialled a few different variations until we finally settled on the finished product. We hope you continue to enjoy it for a long time. Yours aye, Team Unseen
Coffee is excellent and a slight mix up…
Coffee is excellent and a slight mix up on the order was dealt with quickly and speedily. No complaints from me.
December 4, 2021
100% with both the product and the…
100% with both the product and the company. Would definitely recommend
December 4, 2021
Reply from Unseen Caffeine
Hi,
Thank you very much for taking the time to leave us a review. We are delighted to hear you enjoy our products and service. Thank you for your kind words.
Kind Regards
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Cracking Product
Quick delivery, cracking product. Perfect Xmas pressie for coffee lovers.
December 3, 2021
Reply from Unseen Caffeine
Hi WW,
Thanks for taking the time to leave us a review. We hope the recipient is happy with their present too : )
Kind Regards
Amazing
Amazing products for a coffee lover, perfect as a gift, would 100% recommend:)
November 29, 2021
Reply from Unseen Caffeine
Hi,
Thank you for taking the time to leave us a review. Thank you for your kind words.
Kind Regards
Great customer service, highly recommend
I ordered an advent calendar and a hoodie. Both arrived within a few days and were well packaged to protect from damage during the delivery process. The hoodie fits perfectly and is very high quality. Can’t wait to open my advent calendar! The team gave great customer service throughout the ordering process, I’ll definitely be ordering from them again.
November 27, 2021
Unprompted review
Reply from Unseen Caffeine
Hey L,
Thank you for taking the time to leave us such a lovely review. We are really happy to hear the hoodie fits well and that you are pleased with it. Finger's x'ed you are just as pleased with the advent calendar. Thanks again, we really appreciate it.
Kind Regards
Great tasting coffee, run by passionate people.
Run by a great bunch of guys who have a real passion for what they do. Regular promotions for new buyers and their subscription offerings make coffee-buying so much easier. Coffee tastes amazing and consistently find myself recommending it to friends & family.
November 22, 2021
Unprompted review
Reply from Unseen Caffeine
Hi CJRH,
Thank you for taking the time to leave us a review. Getting feedback like this really makes the hard work worth it. To hear that you are so happy with our products that you are willing to recommend us to your family and friends is what we aim for, so thank you very much for these words. We hope you have a lovely day.
Kind Regards
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Great coffee and brilliant customer…
Great coffee and brilliant customer service, will 100% continue to buy my coffee from unseen caffeine
November 6, 2021
Unprompted review
Great coffee great customer service
Not only is the coffee and merchandise all of a high quality, they hold themselves at an even higher standard when it comes to customer service!
November 6, 2021
Unprompted review
The coolest brand, the tastiest coffee!
This is not only the coolest brand of coffee at the moment, it's also the most delicious. Ordering is easy, delivery is fast and the customer service is top tier!!
November 6, 2021
Unprompted review
Amazing taste
November 2, 2021
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Excellent service and quick delivery
Excellent service and quick delivery. The coffee is gorgeous and the mug and tee shirt in the gift set are of high quality.Thanks
November 2, 2021
Recommended by nurses! HOWEVER....
Coffee is fantastic! However, a packet was missing (ordered 5 bags and received 4) so I contacted Unseen Caffeine who promptly responded and sent out a replacement. Sadly, their response was curt and it sounded like they did not believe me that a packet was missing. This was an order for an office and it's made us feel slightly sad that we were made out to be liars :-(
November 1, 2021
Reply from Unseen Caffeine
Hi Hayley,
Thank you for taking the time to leave us a review. We are very sorry that you feel this way. In the interest of transparency we have included a copy of the email.
"On 20 Oct 2021, at 09:05, Hayley Kelly wrote:
Good morning,
I have just received your package, thank you. However, I am missing one pack (Deep Peace). I have the card for it but no coffee! It was a part of the Wolf Pack.
Kindest regards
Hayley
--------------------
Hi Hayley,
Thanks for getting in touch. That is really strange as we measure the weight of every package before it is dispatched and the postage weight is correct for the number of bags you ordered. It must have gotten lost in transit. We have sent another bag for you today.
Have a good day.
Kind Regards
Team Unseen"
Looking back it is possible to see that perhaps our response seems short and to the point. For this we can only apologise further. We send and receive many emails on a daily basis and do endeavour to be as polite and courteous as possible. With any feedback of disparity from our customers regarding what they have received versus what they ordered we would always verify dispatch weight on our online system as mistakes do happen. This helps us understand whether we have slipped up prior to dispatch or if something has gone missing during transit. If the dispatch weight is correct it means the latter has occurred and we raise a claim with Royal Mail. The Royal Mail claim process is lengthy (taking in excess of 2 weeks) and often inconclusive (this is because generally a package travels through several different sorting offices making it impossible to find where a package may have gone missing). We do not like our customers to go without, so if this does happen we tend to ship out a replacement the same day we receive a report from a customer (as with your order). As an extra gesture of goodwill we have dispatched an extra 1kg of coffee to your shipping address. We hope this finds you well.
Yours aye
Team Useen
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