I was charged for an order on the 20th March (it’s now 16th April), it never arrived. I’ve emailed customer services on several occasions and not had a response. No refund, no reply. Avoid!
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See what reviewers are saying
Easy to register and order the product after completing online health checks. Efficient delivery and resupply. Happy with results after 6 months of use. Hair has grown back thicker and no noticeable p... See more
Company replied
I noticed my hair beginning to thin around the front of my head, so I started using Unthin. Within just a few weeks, I could visibly see my hair looking thicker and healthier. I highly recommen... See more
Unthin has been effective in promoting hair regrowth and distinctly more so than other products containing only minoxidil. While I still have some noticeable thin hair at the front, i have seen new ha... See more
Company replied
Company details
Written by the company
Unthin: Undo hair loss. We work with men to reduce hair loss and encourage re-growth. Our solution is tablet free, and works on 9/10 men.
Contact info
United Kingdom
- help@unthinhair.com
- unthin.co.uk
4.1
Great
238 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, seen real progress re hair re growth crown and front
February 21, 2024
Unprompted review
Reply from Unthin
We're thrilled to hear about the real progress you've seen with our product! Witnessing hair regrowth in both the crown and front areas is fantastic news, and we're delighted to have played a part in your hair care journey.
If you have any further feedback or questions as you continue to see improvements, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you for choosing our product, and here's to continued success and healthy, happy hair! 🌟
Best regards,
Unthin Customer Support Team
A reformed sceptic
I'd always been very sceptical about this sort of thing, preferring to grow old gracefully. But if a quick daily spray could make a real difference then I thought why not. So glad I did. I'm 5 months in and I am starting to notice a real difference. It was actually my barber who told me that Minoxidil and Finasteride (the key components of Unthin) do definitely work for most people. I followed this up by a look on the NHS website and I was encouraged to see that they are both recognised as effective treatments by the NHS (though understandably they don't fund it).
January 31, 2024
Unprompted review
Reply from Unthin
Hi Mike,
Thank you so much for taking the time to share your experience with Unthin on Trustpilot! We're thrilled to hear that you've found positive results after incorporating our product into your routine.
It's completely understandable to approach such products with skepticism, especially when it comes to something as personal as hair care. We greatly appreciate your willingness to give Unthin a try, and we're delighted that you're starting to notice a real difference in just five months.
It's fantastic to hear that your barber recommended Minoxidil and Finasteride, the key components of Unthin. We strive to offer products that are not only effective but also supported by credible sources. It's reassuring to know that your research led you to the NHS website, where you found validation for the effectiveness of these treatments.
At Unthin, we're committed to providing high-quality solutions backed by science to help our customers achieve their desired results. Your satisfaction and positive feedback fuel our dedication to continually improving and delivering the best possible products.
If you have any further questions or feedback, please don't hesitate to reach out to us. We're here to support you on your journey, and we look forward to continuing to exceed your expectations.
Best regards,
Unthin Customer Support Team
Great product and fantastic customer service
Been using Unthin now for nearly 2 years now and would definitely recommend. My hair was thinning quite badly when I signed up and my hair is noticeably thicker and clearly growing new hairs. I have always had thin hair and I didn't expect miracles of suddenly having a thick head of hair but it is definitely working.
What gives Unthin a 5 star from me is the customer service. I have found the team at Unthin fantastic and very friendly and helpful.
December 22, 2023
Unprompted review
Reply from Unthin
Hi John,
Thank you so much for taking the time to share your incredible experience with Unthin! We are absolutely thrilled to hear about the positive transformation your hair has undergone over the past two years.
It's fantastic to know that you've observed a noticeable improvement in the thickness of your hair and the growth. We understand how significant this journey is, especially when dealing with thinning hair, and we're delighted to have played a part in your positive results.
We're particularly touched by your kind words regarding our customer service team. Providing excellent service and being supportive to our customers is one of our top priorities, and it warms our hearts to hear that you found our team fantastic, friendly, and helpful. We believe that a positive and supportive experience is crucial, and we're glad we could meet your expectations.
Your recommendation means the world to us, and it's the greatest reward for our team's dedication and hard work. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you once again for choosing Unthin, and we look forward to continuing to be a part of your hair care journey.
Best regards,
Unthin Customer Support Team
I'm absolutely over the moon
I'm absolutely over the moon. I was skeptical when introduced to this, but decided to give it a go. I've been using Unthin for five months now, and today my barber actually used thinning scissors. It might not sound like much, but it's a huge deal for me. I highly recommend the product and will keep on using it! 👍
December 12, 2023
Unprompted review
Reply from Unthin
We're absolutely thrilled to hear that you're over the moon with your experience using Unthin! It's always rewarding for us to see skeptics turn into satisfied customers, and we're honored that you decided to give Unthin a chance.
The fact that your barber used thinning scissors today speaks volumes about the progress you've made in five months. We understand that these seemingly small victories can mean a lot, and we're delighted to be a part of your hair care journey.
Your high recommendation means a great deal to us, and we're grateful for your trust in Unthin. We're committed to supporting you on your path to achieving the best results, and we look forward to continuing this journey with you.
If you ever have questions or need assistance, please don't hesitate to reach out. Thank you for choosing Unthin, and here's to many more positive moments ahead!
Best regards,
Unthin Customer Support Team
3 months in - strongly recommend
Great product. I had tried a few other options claiming great things but didn't see any results.
Have used Unthin for just over 3 months now and the results are fantastic. Even started getting a few comments from friends who are asking which product I'm using.
Highly recommend
November 30, 2023
Unprompted review
Reply from Unthin
Thank you for taking the time to share your experience with Unthin! We're thrilled to hear that our product has delivered the fantastic results you were seeking, especially after trying other options that may not have lived up to expectations.
It's incredibly rewarding to know that you've not only noticed a positive change but have also received compliments from friends in just over three months of using Unthin. Your recommendation speaks volumes, and we're grateful for your trust in our product.
If you ever have more questions or need further assistance on your hair care journey, please don't hesitate to reach out. We're here to support you and ensure your continued satisfaction with Unthin.
Thank you for choosing Unthin, and we look forward to being a part of your ongoing success!
Best regards,
Unthin Customer Support Team
I’ve been using Unthin for around…
I’ve been using Unthin for around 3-months and I’m already noticing the difference.
I keep my head shaved and used to have issues with the sides outgrowing the top after a week or so.
I’ve already stopped noticing that and I’m looking forward to seeing more progress.
November 30, 2023
Unprompted review
Reply from Unthin
We appreciate you sharing your positive experience with Unthin! It's fantastic to hear that you're already noticing a difference after just three months of use.
It's especially rewarding to learn that Unthin has addressed the issue you were experiencing with the sides outgrowing the top. We understand the importance of consistent results, and we're excited to be a part of your journey toward achieving your desired look.
Thank you for choosing Unthin, and we're here to support you as you continue to see more progress. If you have any questions or need further assistance, feel free to reach out. Here's to more positive transformations ahead!
Best regards,
Unthin Customer Support Team
It really does work
My hair's been thinning/receding for a number of years and, having tried a number of supposed "fixes", nothing was working for me.
After 8 months of using Unthin my hair is noticeably thicker, with my hairline returning to its former position. I'm thrilled with the results and would recommend this to anyone struggling with hair loss.
November 4, 2023
Unprompted review
Reply from Unthin
We're truly delighted to hear about the remarkable transformation you've experienced with Unthin over the past 8 months! It's heartening to know that our product has played a significant role in making your hair noticeably thicker and even restoring your hairline to its former position.
Your satisfaction and recommendation mean the world to us, and we're honored to have been a part of your journey to address hair loss. If you ever have more feedback to share or questions, please feel free to reach out. We're here to support you.
Thank you for choosing Unthin, and here's to continued success and confidence in your hair care journey!
Best regards,
Unthin Customer Support Team
Best in the Market
Have been using Unthin for just shy of 8 months now. I was a bit reluctant at first, but with my ever thinning crown, I thought I’d give it a try after some good recommendations… and my god am I happy I did. It’s super easy to apply and after giving it time to work it’s magic I’ve started to see some great results, with my hair noticeably thicker and getting stronger every week. I’ve even managed to convince my grumpy old dad to get on-board now, after he couldn’t believe the results! Market Leading Product IMO
November 2, 2023
Unprompted review
Reply from Unthin
We are overjoyed to hear about your incredible journey with Unthin over the past 8 months! Thank you for sharing your experience and the initial hesitance that many of our users may feel before trying our product.
It's truly rewarding to know that you took the leap, and the results speak for themselves – thicker and stronger hair, week after week. We're thrilled to be a part of your success story.
It's also heartening to hear that your positive experience has convinced your dad to join the Unthin community. We appreciate your kind words and your vote of confidence in Unthin as a market-leading product.
If you or your dad ever have further questions or need support, please don't hesitate to reach out. Thank you for choosing Unthin, and here's to continued success for both of you!
Best regards,
Unthin Customer Support Team
Can’t believe how well unthin worked
Can’t believe how well unthin worked. I’d tried other products that didn’t work, but the hair growth since starting with unthin has been very noticeable. Would definitely recommend!
November 29, 2023
Unprompted review
Reply from Unthin
We're thrilled to hear about the success you've experienced with Unthin! It's fantastic that our product has made a noticeable difference in your hair growth journey, especially after trying other products that didn't deliver the results you were looking for.
Your recommendation means a lot to us, and we're grateful for your trust in Unthin. If you ever have more feedback or questions, please feel free to reach out – we're here to support you on your path to continued success.
Thank you for choosing Unthin, and here's to even more positive results ahead!
Best regards,
Unthin Customer Support Team
Amazing product
Amazing product. Often when I see things like this I think it’s too good to be true. After using Unthin for 4 months, I can already see a massive difference. I wish I’d skipped the money I spent on a hair transplant and just used unthin instead. Would 100% recommend the product. Also customer service was fantastic when I had some questions.
November 28, 2023
Unprompted review
Reply from Unthin
Thank you for sharing your incredible experience with Unthin! We're delighted to hear that our product has exceeded your expectations and delivered the results you were hoping for.
It's especially rewarding to know that you've observed a massive difference in just four months of use. Your kind words about our customer service team are truly appreciated – we're here to provide support and assistance every step of the way.
We understand that the decision to invest in a product like Unthin can be significant, and we're thrilled that you found it to be a worthwhile alternative to other options. Your recommendation means the world to us, and we're honored to be a part of your hair care journey.
If you ever have more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Unthin, and here's to continued success!
Best regards,
Unthin Customer Support Team
It does work
Great responsive customer service from the company and the product is easy to use and shipped quickly. Results of course do take time and you have to use the spray consistently, however it does work.
I have definitely noticed my hair feeling much stronger and it is getting thicker.
I feel much more confident about my hair and it is easier to style now.
November 21, 2023
Unprompted review
Reply from Unthin
Thank you for sharing your positive experience with Unthin! We're thrilled to hear that you've had a great overall experience with both our customer service and the product itself.
It's fantastic to know that you found our customer service to be responsive and that the product was easy to use. We understand that results take time, and consistency is key. Your commitment to using the spray consistently has clearly paid off, as evidenced by the stronger and thicker feel of your hair. We're delighted to have played a part in boosting your confidence and making your hair easier to style.
Your feedback is invaluable to us, and we appreciate you taking the time to share your journey with Unthin. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out.
Thank you for choosing Unthin, and we look forward to continuing to support you on your hair care journey.
Best regards,
Unthin Customer Support Team
Lifterally got robbed
I asked Unthin to cancel my subscription in early October and they agreed to do it, but still charged my in November.
Feel like it was ignored on purpose and I’m not happy.
Proceed with caution.
November 6, 2023
Unprompted review
Reply from Unthin
Hello Chris,
We're genuinely sorry about the trouble you've faced.
I noticed you reported a damaged product, and we took immediate action by sending you a return label. Our intention was to process a refund and cancel your subscription upon receiving the return. Regrettably, we haven't received the damaged product back.
Rest assured, the moment you contacted us, we cancelled your subscription and processed a refund for the product that was sent to you.
Should you ever want to return, drop us an email. We'd love to set you up with a discount on your first order.
Warm regards,
Hair today, hopefully more tomorrow
Overall it is difficult to see new growth as headshots appear variable. Hair is marginally thicker around the crown but the hairline regrowth is fine. I'm going to give it another few months and make a call then as to whether I continue as the treatment is expensive.
September 29, 2023
Unprompted review
Reply from Unthin
We appreciate your commitment to consistency in using our product. We understand that assessing hair regrowth progress can be challenging, especially with varying headshots. It's positive to hear that you've noticed marginal thickness improvement around the crown area.
Consistency is key in any hair regrowth journey, and we commend your dedication to giving the treatment more time to show further results.
If you have any questions or need further assistance during this period, please don't hesitate to reach out. We're here to support you and provide guidance on your hair care journey.
Thank you for choosing our product, and we're here to continue supporting you towards achieving your hair goals with consistency and dedication.
Best regards,
Unthin Customer Support Team
Some definite improvement
After noticing an acceleration in hair loss I decided to give this a go. After a few months I started to see regrowth, and now over a year in I have seen a significant increase in hair, although not a complete reversal. My only complaint is after two doses my hair becomes quite greasy looking. Customer service is great, pausing when needed if I have a surplus of product
September 20, 2023
Unprompted review
Wonderful product
Its been a year since I started using unthin, i was unsure if this treatment would work.I had bald patch on my crown and was thinning rapidly.But only after a couple of months i started seeing the benefits straight away, my bald patch at the crown was closing very noticeably & hair was was beginning to thicken all over, i honestly thought i was far to gone in my hair's decline ro salvage anything , how wrong was i. I'm so grateful and happy with the results so far, totally exceeded my expectations, i strongly recommend unthin to anybody that wants to stop hair loss, quite frankly it's a miracle potion, it has definitely given me a boost in my confidence, thank you ever so much
September 19, 2023
Unprompted review
Although not perfect my hair is…
Although not perfect my hair is noticeably thicker & fuller
September 15, 2023
Unprompted review
Really happy 14 months in
I used regaine for years before turning to Unthin. After about 4-6 months the regrowth of fine hair on my crown was clear, and a general thickening of all my remaining hair. It hasn’t grown back on my temples so well, and regrowth slowed after about 8 months. But in general, if you can afford £40pm and you are in the early stages of hair loss then it’s 100% worth a shot before going for a transplant imo.
September 14, 2023
Unprompted review
It works!
Was sceptical at first but over a year in and the difference is huge with thicker hair and regrowth on my scalp.
September 14, 2023
Unprompted review
Excellent product
Excellent product, arrives on time every month. Great results
September 14, 2023
Unprompted review
Definitely see a difference from using…
Definitely see a difference from using this product
September 14, 2023
Unprompted review
Reply from Unthin
We're thrilled to hear that you've noticed a positive difference from using our product! Your satisfaction and results are incredibly important to us, and we're delighted to have played a part in your hair care journey.
If you have any further feedback or questions, please don't hesitate to reach out. We're here to support you every step of the way on your hair care journey.
Thank you for choosing our product, and here's to continued success and confidence with your hair! 🌟
Best regards,
Unthin Customer Support Team
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