Uown Leasing Reviews 2,272

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding payment plans and arrangements. However, some customers expressed dissatisfaction with the product itself, citing issues such as not receiving the item or finding it to be of poor quality. There were also occasional concerns about payment discrepancies, with some reviewers reporting incorrect charges or difficulties with payment processing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Payment

People report positive experiences with payment, appreciating the ease of making payments and the variety of... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Product

Reviewers mention ambiguous feedback about product. Some customers praise the products, citing great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very nice people. Ive enjoyed our conversations and they have always answered my questions quickly. It's nice to pose a question and actually get a response almost immediately. I will use their servi... See more

Rated 5 out of 5 stars

The agent allowed me to pay off balance with somewhat of an extra payment after the 90 day promotion. I explained I thought from receiving product but it’s not the case. I even calculated two exact pa... See more

Rated 5 out of 5 stars

Words cannot explain how awesome this company is! If you’re thinking about financing/leasing don’t hesitate to use UOWN. You’re approved immediately and you can’t take your furniture home with you the... See more

Rated 5 out of 5 stars

Your company made everything easy from start to finish , to 1st payment and paying off my account. It was super easy , no hassles, no gimmicks. Just a very professional and courteous company to do... See more


Company details

  1. #88 of 174 best companies in Alternative Financial Service
  2. #1 of 3 best companies in Leasing Service
  3. #15 of 51 best companies in Payment Service

Written by the company

In 2008, a group of lending executives in Tampa, FL came together and saw a need: credit challenged customers had virtually no place to go for financing. Armed with decades of industry experience and a passion for helping customers in need—Uown Leasing was born. At Uown, we understand that the credit score does not define the customer. It’s our belief that everybody, regardless of credit history, should have the ability to provide for his or her family. By giving customers a simple, straight-forward lease-to-own payment option on everyday items, Uown works hard to make that happen. A lot has changed since 2008, but our focus on doing business the right way remains the same. We see both our merchants and consumers as part of the Uown Family. Our commitment is to always treat both with the dignity and respect they deserve. Working together, we’ve got this.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

I don’t need to rehash the issue

I’ve asked, again, for setting your system up for my payment the LAST Wednesday of the month! That’s when my retirement check comes in. Being talked down to doesn’t indear myself to your business model. I explained before I never intended to use your services but the UOwn type business model when I ordered my tires. This is becoming a problem and a recurring nightmare!

January 23, 2026
Uown Leasing logo

Reply from Uown Leasing

Hi Vaughn,

Thank you for taking the time to share your feedback. Our leases are typically set up with weekly or bi-weekly payment schedules; however, we’re happy to accommodate a monthly frequency if that better suits your needs. A supervisor will be reaching out shortly to assist and ensure everything is taken care of.

Rated 5 out of 5 stars

Great Customer Service

Fern was a really great agent today and provided excellent customer service. She quickly understood what I needed and helped me find a solution right away. Highly recommend for leasing service with great customer service if you need help along the way.

January 20, 2026
Rated 3 out of 5 stars

I love the way it was so easy to apply…Selling Your Soul

I love the way it was so easy to apply and get a accepted and also how fast my tires arrived but what I didn't like is that fact that it seems like your selling your soul over for some tires. I was thinking that I my payments were 11 dollars a week then it turns out that they are 50 something and I don't understand when they are due. I was glad they sent me a heads of up of that payment cause you know if you miss a payment then you're not able to pay the bill off early and you end of up owing them another 400 on top of what they charge you for the tires. Like I said it feels like you're selling your soul and all I was looking for is a little help during these hard times as a single mother, trying to pay for something a little bit over a little time!! I really know better next time.

December 10, 2025
Unprompted review
Uown Leasing logo

Reply from Uown Leasing

Hi Rosalyn,
Thank you for taking the time to share your feedback. We want to make sure you feel fully informed about your payments, due dates, and lease terms. We’d be happy to give you a call to walk through any questions or concerns you may have.

Please also remember that our leases allow you to gain ownership at any time with a significant discount, so you can choose the option that best fits your budget and timeline. We’re here to support you and are always happy to discuss how we can help.

Rated 3 out of 5 stars

Too expensive

December 6, 2025
Uown Leasing logo

Reply from Uown Leasing

Hi Matthew,
Thank you for sharing your feedback. We’d like to clarify that our leases are designed to give customers the option to pay off early at a significant discount at any point during the term. We aim to offer flexibility that fits a wide range of budgets and are always transparent about how those options work.

We’re sorry to hear that our program didn’t meet your expectations. Please let us know if there’s anything we can do to help clarify or support you further.

Rated 5 out of 5 stars

The representative Len went above and…

The representative Len went above and beyond to assist me in keeping my payments up to date. She made a mistake and called me back immediately and then gave me another alternative that I was unaware of-The Hardship Payment Plan.

December 5, 2025
Rated 5 out of 5 stars

Customer service was extremely helpful and understanding

I just had a extraordinarily support from customer service in helping me stay abyss with my my payments and was offered to enroll in the hardship program keeping me in the loop with my payments it was a great deal to me and also a very big stress relief to me with my hours being cut and work becoming slow due to the holidays I am very grateful for the customer help I had just received today thank
You so much for all your understanding and help

November 29, 2025

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