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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

I ordered a matching Shirt and Pants

I ordered a matching Shirt and Pants. I also ordered Jewerly. I ordered a size L. Days later, when I went to review my tracking, the size changed to a S. I immediately emailed. I got such a run around. To this day, NO REFUND, NO GARMENTS. They did not even send me the garments in the size S. DO NOT ORDER FROM THIS COMPANY

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

I had ordered from this company before…

I had ordered from this company before with a degree of success. I stopped using them when their sizing seemed to change and I learned I could not return and be refunded.
As I have a wedding coming up I selected 2 dresses that I hoped might work for me. With plenty of time I felt hopeful. But I received an order confirmation on 8th February and by March 15th they still hadn’t arrived. Checking the order I saw they hadn’t even shipped and when emailing their customer service I was informed they had just shipped. No apology or explanation and I was certain had I not chased the order I’d never have got it. And of course I haven’t got it yet. It is coming from China so it’ll be too late to consider for the wedding.

This is the worst service I have ever had from an online clothing company and I won’t use them again. (They might redeem themselves with an apology, the clothes being great and if they arrive quickly - which is unlikely now). It’s one star.
On the plus side their customer service is usually quite prompt and good. And their clothes have sometimes been very stylish. I wonder if they have new management.

March 14, 2024
Unprompted review

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