Dog sh*t company with dog sh*t customer…
Dog sh*t company with dog sh*t customer service. Ordered in December. Never got a confirmation email, never got a tracking number, never got an email response.
April 6, 2026
Unprompted review
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2.5
Poor
15 reviews
Replied to 14% of negative reviews
Typically takes over 1 month to reply
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Horrible orderd all the way back in…
Horrible orderd all the way back in November still aint get my shii. Wrote a email 2 months after ordering the best i got was “its still being made” havent heard from them since
March 15, 2026
Unprompted review
I ordered in dec 26 I still haven't…
I ordered in dec 26 I still haven't received my order the order number is 2007 I checked everything about the website nothing was wrong with the link no 1 letter differences it was the right link I emailed you guys alot and no response
January 21, 2026
Unprompted review
Where is my order my order number is…
Where is my order my order number is #2006 I ordered it in the Dec26 and now it’s Jan 3 please tell me where is my package
January 3, 2026
Unprompted review
Sorry!
My mom was the one using my phone to text the up4hours person, and she said some really stupid and offensive things when she was arguing over my order. I’m really sorry, and if you could I’d just like a refund. She’s embarrassed me a lot and I’m asking if we can get in contact about the refund. Once again, I’m very sorry for my mothers idiodicy.
December 30, 2025
Unprompted review
Still haven’t received my order and i…
Still haven’t received my order and i ordered in july
December 6, 2025
Unprompted review
we placed an order in May 2025 and…
we placed an order in May 2025 and still nothing, can't reach them, no one is replying very frustrating
my 15 year old spent his money to buy it and no cloths
May 17, 2025
Unprompted review
Happy with my order
Happy with my order, higher quality then i expected lol
October 15, 2025
Unprompted review
Loved my order
Loved my order, definitely gunna order again, dont listen to other reviews guys..
October 21, 2025
Unprompted review
Happy with my order
Happy with my order, definitely gunna order again.. guys all the bad reviews are BS
October 17, 2025
Unprompted review
Reply from Up4hours
Thank you for ordering!
Still didn’t get my package
Still didn’t get my package and it’s been about 8 months now, there’s no way that they’re can be a delayed for this long
Ps- Someone removed my comment and they weird asl lmao
March 6, 2025
Unprompted review
Reply from Up4hours
Hey Seth! I diddnt see your name at all in orders.
If your order hasnt came within a month you either
- Ordered off the site (Apps, etc)
- Ordered from a scam site
There are 100s of wanna be sites, where theres literally 1 letter difference, and the exact same layout. Be careful
It will always say up4hours.com
I was about to buy the product until I…
I was about to buy the product until I read their shipping policy. It can take up to 120 days. Whats the point of paying for express shipping for 2 - 3 day shipping for it to still take 120 days??? I will not be risking it and buying this product.
March 20, 2025
Unprompted review
Reply from Up4hours
Shipping CAN take 120 days IF its a pre order, I find it pretty insane you reviewed because you seen a policy, and not from experience, seeing that if you ordered, you wouldve got it sooner.
Harmful to a business to leave a review, when you haven't even purchased.
Enjoy your day! Order soon.
Scam
Scam , I’ve ordered 4 months ago never got anything and they are rude af . Never order you’ll just lose your money
October 29, 2024
Unprompted review
Reply from Up4hours
Hey!
All orders are shipped within a month! You most likely ordered from a scam site, these sites you the exact same layout as ours, and even run ads promoting their site.
If you want to get your order, you will have to order on the correct site. (up4hours.com)
Im sorry you got scammed, if you email me, i will give you 50% off.
Extremely unprofessional and rude
Extremely unprofessional and rude. Email communication is a gmail and the person handling it must be a teen. Called me an "idiot" with a laughing emoji face saying to read policies. Their shipping takes longer then 120 days. Never have come across a more ridiculous site.
March 3, 2025
Unprompted review
Reply from Up4hours
Hey!
The person messaging you was indeed fired, I appoligize for the response.
However to clarify, this customer ordered a pre-order, which states it could take up to 120 days, and asked why it wasnt delivered a week later.
That dosent justify the response, and i appoligize.
Very unprofessional
Very unprofessional, bad customer service, didnt get my order while i was waiting for it longer than 4 months
February 5, 2025
Unprompted review
Reply from Up4hours
Hello
You most likely ordered from a scam site, please review other comment responses to see how.
Our customer service is 24/7, and average response rate is within 20 minutes - I would say thats a pretty solid structure for customer support for a 18yr brand owner, with 10,000+ customers.
Sorry you were decieved, I hope you come to truly order.
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