The UPAC Group  Reviews 8

TrustScore 4 out of 5

4.2

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Company details

  1. Packaging Store
  2. Custom Label Printer
  3. Packaging Company
  4. Packaging Supply Store
  5. Self-Storage Facility

Written by the company

The UPAC Group is Scotland's Fastest Growing, Family Owned and Operated, Packaging Supply Business. The company was established in the early 70's by our current Managing Directors father and is now run by brother and sister duo- Chris and Nicola. We supply a massive range of boxes in to the Scottish market, covering all sectors, from bespoke branded packs for big brands, to eco-friendly packaging for online businesses & once used boxes to house movers and moving companies. We also supply a massive range of tapes, labels, bags and pallet wrap. Anything packaging- we will have it in our 200,000 sq ft warehouse in Cardonald, Glasgow. Over the last few years our boxes with customisable inserts have helped an array of food and drink businesses move online. As a stock and hold supplier we buy in at the best price, hold onto it, and drip feed it into your business as and when you need it. Our warehouse holds over 4 million types of boxes. Not sure about how to package your product to perfection... Our graphic and structural designers can help bring your ideas to life. Looking for a sample? Pop into our Innovation Centre and we can run you off a sample on the day!


Contact info

4.2

Great

TrustScore 4 out of 5

8 reviews

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4-star
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Rated 5 out of 5 stars

Affordable packing supplies

I needed bubble wrap, packing cases, packing paper and tape at different times in the past couple of weeks. On each occasion the staff at UPAC were so helpful, well informed and approachable. Their product range and prices were excellent, I would definitely recommend them.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

A great business!

A great business and met my needs to a very high standard! I needed boxes to start up my small business and they couldn’t have been more supportive and professional.

July 5, 2023
Unprompted review
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Reply from The UPAC Group

Thank you so much for your kind words Rayna! We're thrilled to hear that we could meet your needs and provide you with the high standard of service you were looking for. It's fantastic to know that the boxes were able to contribute to the success of your small business startup.
Thank you for choosing UPAC for your packaging needs, and we look forward to being a continued partner in your business journey.

Rated 5 out of 5 stars

Such a wonderful family run business…

Such a wonderful family run business with the best customer service. I have always had fantastic dealings with the staff and find them both extremely friendly and always happy to help.
Their pricing is extremely competitive and they will always go out their way to ensure my needs are met.
From start to finish it's always a smooth, stress free process and no ask is too big.
The boxes are always of great standard and delivered on time.
UPAC is most definitely the best place to go to for all your packaging needs I can not recommend them enough.

August 18, 2023
Unprompted review
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Reply from The UPAC Group

We're incredibly grateful for your kind words and for taking the time to share your experience with us! It warms our hearts to know that you appreciate our family-run business and the exceptional customer service we strive to provide.

It's fantastic to hear that our competitive pricing and dedication to meeting your needs have made a positive impact. We understand that a smooth and stress-free process is essential, and we're thrilled that we've been able to deliver that for you.

Thank you for considering us the best place for your packaging needs. Your recommendation means a lot to us, and we look forward to continuing to serve you with top-notch products and service. If there's anything more we can assist you with, please don't hesitate to let us know.

Rated 5 out of 5 stars

I bought boxes for starting up my…

I bought boxes for starting up my small business, cash flow meant I needed something off the shelf, Boxes where perfect and done the job. The staff could not have been more helpful and understanding of my budget and helped me every step of the way

August 22, 2023
Unprompted review
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Reply from The UPAC Group

Hi Tracy. Thank you so much for sharing your experience with us! We're thrilled to hear that our boxes were a perfect fit for your small business startup. It's wonderful to know that they served their purpose effectively. Our team is dedicated to assisting customers just like you, and we're delighted that our staff provided the help and understanding you needed, especially when it came to working within your budget. If you ever require more products or support in the future, please don't hesitate to reach out. We wish you all the success with your small business venture!

Rated 5 out of 5 stars

I have been using the UPAC group for my…

I have been using the UPAC group for my packaging needs for our family-run food manufacturers for many years now, and have found them very easy to deal with. Friendly customer service, competitive pricing and incredibly quick turnaround on orders would be the main reasons why I would recommend UPAC as your first port of call when looking for boxes and corrugate.

August 3, 2023
Unprompted review
The UPAC Group  logo

Reply from The UPAC Group

Hi Matthew. Thank you so much for your ongoing support and for sharing your positive experiences with us! We greatly value your loyalty as a long-time customer of the UPAC group. It's wonderful to hear that our services have consistently met your expectations for your family-run food manufacturing business.

We're pleased that our friendly customer service, competitive pricing, and swift order processing have made your interactions with us seamless and efficient. Your recommendation as a first port of call for packaging needs means a lot to us and speaks to our commitment to providing top-notch solutions.

As you continue to trust us with your packaging requirements, please know that we're here to support you in any way we can. If there's anything specific you need or any further assistance we can provide, please don't hesitate to reach out. We look forward to many more years of working together to meet your packaging needs!

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Rated 1 out of 5 stars

I’m an Ex driver

I’m an Ex driver
Chris (the so called boss) is a tyrant.. the trucks NOT UPTO SCRATCH manager and his second command have no clue how to run a business
Not interested in life balance whatsoever!! If u ask for a day off it’s a fight
Numerous times have been pulled up by VOSA RED FLAGS
ILLEGAL DRIVING AT ITS BEST
drive for that company at your peril
Worst company I’ve ever worked for..
Ps.. not all drivers wages are the same!
And most recently a truck with no handbrake and dodgy brakes and another that wonders all over the road (MAN TRUCK) and if you don’t drive it your shown the door.. wage structure is VERY POOR
STAY WELL CLEAR 100%
A shambles of a company

January 1, 2023
Unprompted review
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Reply from The UPAC Group

Sorry to read your review Arthur. As a company we have an annual staff turnover of less than 5%, something we are rightly proud of and a great reflection on how we treat our employees.
During your relatively brief tenure the company paid your training to become a Class 1 driver, as well as fully paying the days required to undergo the training. On top of this in 2022 the company paid you for in excess of 10 extra bonus days holiday on top of the 30 days annual entitlement as part of our drive to provide a first class work/life balance.
It goes without saying no driver has ever been threatened with losing their jobs in the manner suggested and the company employs 3 full time truck mechanics to maintain a fleet of only 12 commercial vehicles, something that has been highlighted as exemplary by transport auditors.
Whilst your review and the motives behind it are disappointing, this is the world we all now live in.
We seek to make no judgement on your post and make no comment in respect to your relative performance whilst employed here. All we can do is wish you well for the future.

Rated 5 out of 5 stars

Fantastic family run business for all…

Fantastic family run business for all your packaging needs . Big or small this company do it all. Ask for Billy first class salesman he will take care of you.
Highly recommend this company will definitely use them consistently for my company. Billy is a credit to the company driven to do a first class job by Chris the MD who always takes care of staff & customers alike. Give them a call for any packaging you or your business needs

June 1, 2023
Unprompted review
The UPAC Group  logo

Reply from The UPAC Group

Great to read this Linda. Billy is delighted, so glad we could help you.

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