While the service was quick, efficient and easy to use, unfortunately it was not fair. I needed a prescription for a treatment (as the medication is for long term use) but they gave me one month of m... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was in need of a letter, doctors was a waiting time of 3 weeks which unfortunately wasn’t quick enough so I found Updoc online, wasn’t too sure what to expect as I’ve never done this before. Filled... See more
I founf the site incredibly helpful and easy to use. The whole process was very sImple –I completed an online form with my details and request, and within a few minutes my prescription was issued.... See more
4.3
Excellent
688 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful.
September 8, 2025
Unprompted review
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I am trying to cancel my subscription I…
I am trying to cancel my subscription I have emailed and no response I can’t find a section to log in and I need my subscription cancelled please no one is responding to my emails, And I couldn’t even create an account to cancel my subscription, Please cancel, I emailed you on my other email today at 6/09/2025
September 6, 2025
Unprompted review
Amazing got back to me so quickly and…
Amazing got back to me so quickly and solved my issues within an hour!
September 5, 2025
Very efficient and quick service
Very efficient and quick service. The customer service is amazing. Very helpful and reliable - thanks to Naren. N for making everything easy to use on this platform and helping with any type of queries i have. Highly recommend this.
September 3, 2025
Unprompted review
Was super easy to get a consultation…
Was super easy to get a consultation got my desired outcome within 2 hours, perfect for when you can’t get a doctors appointment
September 3, 2025
Unprompted review
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Not what I expected at all and didn't…
Not what I expected at all and didn't help me for what I needed it for
September 3, 2025
Awesome service
Very simple, fast and efficient service. It only took a few hours to have a sick leave certificate, which I needed urgently. Thank you so much, you helped me greatly.
September 2, 2025
This letter didn't work for…
This letter didn't work for cancellation of travel. They asked to see further doctors' notes fro the treating physician. Expensive mistake.
September 1, 2025
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Easy and clear to use
Easy and clear to use. The assessment form was clear and well structured. Only took a couple of minutes to fill it out.
I had a quick response and my request (a pregnancy fit to fly letter) was received within a few hours of submitting the form and payment.
August 27, 2025
Unprompted review
Great and fast service
August 28, 2025
Unprompted review
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Flawless! experience
It is a great service. Quick response. Flawless! experience. I would recommended to all.
August 23, 2025
Unprompted review
Reply from Updoc UK
Dear Customer,
We're very sorry to hear about your experience. We understand how frustrating unexpected charges can be, and we take these concerns seriously.
The vast majority of our users have a smooth and seamless experience with their subscriptions. To ensure transparency, we provide detailed information during product selection and payment, including confirming the subscription with your explicit consent. Additionally, our terms, billing cycle, and subscription model are clearly outlined at sign-up and reinforced in a confirmation email immediately after activation.
Unfortunately, we’re unable to identify your account based on this review alone. We would like to resolve this as a priority, please contact us directly at contact@updoc.uk so we can locate your account, cancel any active subscription, and review any charges.
Thank you for your understanding and patience while we work with you to resolve this issue.
Best regards,
The team @ updoc
I want to unsubscribe..I sent two mails…
I want to unsubscribe..I sent two mails but no response
August 14, 2025
Unprompted review
Reply from Updoc UK
Dear Divya,
Thank you for your feedback and we are sorry for any confusion.
It looks like your emails were sent to our Australian Support team (contact@updoc.com.au) instead of our UK support address (contact@updoc.uk), which is why we didn’t see your emails.
We’ve now located your account and cancelled your subscription as requested. If you need anything else or have any questions, feel free to reach out to us at contact@updoc.uk.
Thanks again for your patience.
All the best,
The team @ updoc
Cancellation not completed
After an initial enquiry, I was advised that Updoc could not help me over the phone and so I requested to cancel any subscription. I was told online that this would be completed, however have now been charged another subscription fee. If this occurs again I will take it to Fair Trading.
July 15, 2025
Unprompted review
Reply from Updoc UK
Dear Jen,
We're very sorry to hear about your experience. We understand how frustrating unexpected charges can be, and we take these concerns seriously.
The vast majority of our users have a smooth and seamless experience with their subscriptions. To ensure transparency, we provide detailed information during product selection and payment, including confirming the subscription with your explicit consent. Additionally, our terms, billing cycle, and subscription model are clearly outlined at sign-up and reinforced in a confirmation email immediately after activation.
Unfortunately, we’re unable to identify your account based on this review alone. We would like to resolve this as a priority, please contact us directly at contact@updoc.uk so we can locate your account, cancel any active subscription, and review any charges.
Thank you for your understanding and patience while we work with you to resolve this issue.
Best regards,
The team @ updoc
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Terrible systems, good at taking your money but terrible at providing services
Awful, just awful. Charged me monthly but didnt ever let me have any free certificates? I tried again and again and again and there was no way of loggin in on the UK website. I demand a refund because for the amount ive spent this is simply not acceptable
August 8, 2025
Unprompted review
Reply from Updoc UK
Dear Henry,
We're very sorry to hear about your experience. We understand how frustrating unexpected charges can be, and we take these concerns seriously.
The vast majority of our users have a smooth and seamless experience with their subscriptions. To ensure transparency, we provide detailed information during product selection and payment, including confirming the subscription with your explicit consent. Additionally, our terms, billing cycle, and subscription model are clearly outlined at sign-up and reinforced in a confirmation email immediately after activation.
Unfortunately, we’re unable to identify your account based on this review alone. We would like to resolve this as a priority, please contact us directly at contact@updoc.uk so we can locate your account, cancel any active subscription, and review any charges.
Thank you for your understanding and patience while we work with you to resolve this issue.
Best regards,
The team @ updoc
Got my fit note in a few hours
Got my fit note in a few hours. Highly recommend.
August 7, 2025
Unprompted review
This was a very fast service
This was a very fast service and got my pregnancy fit for flight note within 2 hours. Would highly recommend
August 5, 2025
Unprompted review
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