Overall great experience. But found when I tapped on something it took me back to do something twice I can't remember exactly what it was? Some sort of required information.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I broke my arm and my husband works away so I couldn't get to my doc appointments. Up Doc is perfectly available at my fingertips without having to travel to a doctor. User friendly, quick and pr... See more
I came down with a nasty throat infection and needed a doctor's certificate for my work, so I used Updoc and it was so much better than having to go out to the doctor! The whole process was quick and... See more
I would not have been able to see a local Doctor so quickly. It also takes some pressure off local doctors. The only thing I had difficulty with was that I did not have to supply my Medicare number... See more
Company details
- Community Health Centre
- Local Medical Service
- Medical Center
- Medical Certificate Service
- Medical Clinic
- Medical Technology Manufacturer
Written by the company
Convenient and accessible healthcare Join 100,000+ Aussies making life easy by consulting with an Aussie Practitioner online today.
Contact info
327-329 Pitt St, 2000, Sydney, Australia
- contact@updoc.com.au
- updoc.com.au
4.4
Excellent
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Super quick and easy
Super quick and easy to organise.
You get updates on progession of the consultation.
Comfort of being at home instead of having to spend lots of time in a waiting room.
May 20, 2026
Unprompted review
Easy and stress free.
May 20, 2026
Unprompted review
Responsive time is great
May 20, 2026
Unprompted review
The doctor was great
The doctor was great! Kind and efficient and helpful. The system of logging in didn’t work at all well
May 20, 2026
Unprompted review
Advertisement
10 stars great service
10 stars great service, no lost time waiting and travelling
May 20, 2026
Unprompted review
A1 service
A1 service. It was easy and quick to get a script and the Doctor who called was lovely
May 20, 2026
Unprompted review
Poor customer service and information management
I have been trying for since June of last year to have my phone number removed from their records as I have never used them. Despite suggesting it had been resolved in August I am again getting payment requests for an account that has nothing to do with me.
Pretty poor all round
May 19, 2026
Unprompted review
Advertisement
My doctor was lovely
My doctor was lovely, showed compassion and offered advice!
Entire process was speedy and convenient for me!
Still felt the human touch via phone call
Thank you
May 20, 2026
Unprompted review
Great service and response time.
May 20, 2026
Unprompted review
The speed and ease of the process
The speed and ease of the process, the fact that you dont have to get out of your bed
May 20, 2026
Unprompted review
Quick appointment within half an hour
Quick appointment within half an hour, minimal waiting and the Dr was friendly with no fuss. Great experience!
May 20, 2026
Unprompted review
Advertisement
Simon dr Simonwas clear and concise and…
Simon was clear and concise and outlined plans for the future
May 20, 2026
Unprompted review
Warning: Avoid
My experience with Updoc has been disappointing. I booked a single consultation and was later charged for 13 months of a subscription I never knowingly agreed to (the subscription option is default and manually needs removal). None of the emails I received from Updoc ever mentioned a subscription or recurring payment- you don’t recieve a confirmation or update email, even after a year.
When I raised the issue, Updoc refunded six months as a “goodwill gesture,” but continued to ignore or were really slow at responding to any of my follow‑up emails regarding the remaining charges. You get a new person responding and who asks you the same questions as before. They tell you they send you lots of communications about the subscriptions- this is false. You recieve communications about their other products. They refused to provide me evidence of a subscription.
After researching online, it’s clear many customers have had the same issue. Transparency around subscriptions and billing needs serious improvement.
May 20, 2026
Unprompted review
Easy to use and no fuss
Easy to use and no fuss. The response time was instant.
May 20, 2026
Unprompted review
Advertisement
Simple and easy to use easy to use…
Simple and easy to use easy to use website
May 20, 2026
Unprompted review
Fast and easy access.
May 19, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.